Helpshift

Helpshift

11 Review(s)

Overview

Helpshift provides an AI-driven customer service platform that integrates in-app messaging for seamless support. While it requires technical assistance for setup, the software’s emphasis on improving customer experience makes it valuable for companies aiming for effective support strategies.

Overall Rating

Based on 11 users reviews

3.5

Rating Distribution

Positive

55%

Neutral

27%

Negative

18%

Starting Price
Custom

What Is Helpshift?

Overview

Helpshift software is a cloud-based customer service platform tailored for mobile-first companies in various industries, including gaming, retail, and telecommunications. By offering solutions that streamline customer support through in-app messaging and AI automation, Helpshift addresses common issues such as delayed response times and fragmented customer experiences. This platform is particularly beneficial for businesses looking to enhance user engagement and satisfaction while reducing operational costs.

Helpshift Pricing

The software offers three packages:

  • Starter: $150/month
  • Growth: Custom quote provided
  • Enterprise: Custom quote provided
Helpshift cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Dislcaimer: Prices are subject to change.

Helpshift Integrations

The software seamlessly integrates with various third-party applications, including:

Watch a free Helpshift demo to learn more about its integrations.

Who Is Helpshift For?

The software is designed for businesses of all sizes across various industries and sectors, such as:

  • Outsourcing
  • Computer games
  • IT
  • Entertainment
  • Consumer electronics
  • Banking
  • Publishing
  • Apparel and fashion

Is Helpshift Right For You?

With its focus on providing efficient and effective support, Helpshift has established itself as a leading choice for organizations striving to improve their customer service capabilities in a digital landscape. It is scalable and secure, and used by global brands such as NORDEUS, playrix, and Square.

Still not sure if Helpshift is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.

Pros And Cons of Helpshift

Pros

  • Excellent customer support

  • Supports attaching screenshots for better context

  • Various tag options for issue prioritization

  • Useful push notifications

Cons

  • Technical issues can arise on iOS platforms, according to software users

  • Performance issues with updates

  • There can be difficulties with deep linking functionality

Frequently Asked Questions

Helpshift offers phone support, chat, email, helpdesk, FAQs, and Knowledge Base.

The typical users of Helpshift are those in the IT, entertainment, and banking industries.

The Helpshift price starts at $150/month. Users can get pricing for a tailormade plan.

Yes, Helpshift has a mobile app.

Helpshift integrates with Twilio, Facebook, WhatsApp, Zendesk, and more.

Helpshift supports several languages, including English, Korean, Russian, Turkish, Japanese, and Chinese.

Yes, Helpshift offers an API.