Last Updated
Overview
Helpshift provides an AI-driven customer service platform that integrates in-app messaging for seamless support. While it requires technical assistance for setup, the software’s emphasis on improving customer experience makes it valuable for companies aiming for effective support strategies.
Overall Rating
Based on 11 users reviews
3.5
Rating Distribution
Positive
55%
Neutral
27%
Negative
18%
Starting Price
Custom
Helpshift Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Helpshift?
Overview
Helpshift software is a cloud-based customer service platform tailored for mobile-first companies in various industries, including gaming, retail, and telecommunications. By offering solutions that streamline customer support through in-app messaging and AI automation, Helpshift addresses common issues such as delayed response times and fragmented customer experiences. This platform is particularly beneficial for businesses looking to enhance user engagement and satisfaction while reducing operational costs.
Helpshift Pricing
The software offers three packages:
- Starter: $150/month
- Growth: Custom quote provided
- Enterprise: Custom quote provided
Dislcaimer: Prices are subject to change.
Helpshift Integrations
The software seamlessly integrates with various third-party applications, including:
- Twilio
- Zendesk
- Amazon Connect
- Jira
- Okta
- Salesforce
Who Is Helpshift For?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Outsourcing
- Computer games
- IT
- Entertainment
- Consumer electronics
- Banking
- Publishing
- Apparel and fashion
Is Helpshift Right For You?
With its focus on providing efficient and effective support, Helpshift has established itself as a leading choice for organizations striving to improve their customer service capabilities in a digital landscape. It is scalable and secure, and used by global brands such as NORDEUS, playrix, and Square.
Still not sure if Helpshift is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
Helpshift Features
Smart intents leverage AI to understand user queries accurately, providing insights into customer behavior and preferences. This feature benefits organizations by improving customer interactions and optimizing response strategies, leading to increased engagement and satisfaction with support services.
Helpshift reviews existing support processes to identify inefficiencies. This analysis enables teams to streamline operations, enhancing productivity and reducing response times. This leads to improved customer experience and lower operational costs.
This feature enables businesses to create tailored automated responses for common inquiries. The flexibility ensures efficient customer service and reduces the workload on human agents, leading to faster resolution times and improved customer satisfaction.