Last Updated
Overview
Helpshift provides an AI-driven customer service platform that integrates in-app messaging for seamless support. While it requires technical assistance for setup, the software’s emphasis on improving customer experience makes it valuable for companies aiming for effective support strategies.
Helpshift Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Helpshift Features
Smart Intents and Analysis
Smart intents leverage AI to understand user queries accurately, providing insights into customer behavior and preferences. This feature benefits organizations by improving customer interactions and optimizing response strategies, leading to increased engagement and satisfaction with support services.
Workflow Audit and Optimization
Helpshift reviews existing support processes to identify inefficiencies. This analysis enables teams to streamline operations, enhancing productivity and reducing response times. This leads to improved customer experience and lower operational costs.
Custom Bot Building
This feature enables businesses to create tailored automated responses for common inquiries. The flexibility ensures efficient customer service and reduces the workload on human agents, leading to faster resolution times and improved customer satisfaction.
Pros And Cons of Helpshift
Pros
Excellent customer support
Supports attaching screenshots for better context
Various tag options for issue prioritization
Useful push notifications
Cons
Technical issues can arise on iOS platforms, according to software users
Performance issues with updates
There can be difficulties with deep linking functionality
Helpshift Reviews
Total 11 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars27%
3
Stars27%
2
Stars0%
1
Stars18%
Share your experience
Emre
IT, 51-100 employees
More than a year
“Top support ticket SDK”
Pros
The integration with Unity and configuring notifications and app settings is really simple. I also appreciate the offline FAQ feature. it works great.
Cons
We want to upgrade to the new version of the SDK named SDK X, to use the new features. However, the new version doesn't have the offline Faq feature.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Nikhilesh
IT, 101-500 employees
More than a year
“It has amazing reporting features”
Pros
It's easy to use and allows me to create different types of views based on requirements. The reporting and analysis features are also very useful.
Cons
It's slow when trying to assign tickets in bulk, and there's no way to export tickets to Excel.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
7
Anonymous
IT, 51-100 employees
Less than a year
“Great for managing customer relationships efficiently”
Pros
It's very easy to integrate into my app and I especially like that it supports attaching screenshots, which are crucial for CRM. The dashboard also allows me to localize FAQs for users, which is a really powerful feature.
Cons
If you're using Helpshift for your mobile apps, SDK upgrades often require user permissions, particularly on Android and iOS platforms. Apart from that, Helpshift's customer support is really quick to respond when needed.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
What level of support does Helpshift offer?
Helpshift offers phone support, chat, email, helpdesk, FAQs, and Knowledge Base.
Who are the typical users of Helpshift?
The typical users of Helpshift are those in the IT, entertainment, and banking industries.
What type of pricing plans does Helpshift offer?
The Helpshift price starts at $150/month. Users can get pricing for a tailormade plan.
Does Helpshift have a mobile app?
Yes, Helpshift has a mobile app.
What other apps does Helpshift integrate with?
Helpshift integrates with Twilio, Facebook, WhatsApp, Zendesk, and more.
What language does Helpshift support?
Helpshift supports several languages, including English, Korean, Russian, Turkish, Japanese, and Chinese.
Does Helpshift offer an API?
Yes, Helpshift offers an API.