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Overview
Helpy is a developer-friendly customer support platform offering integrated ticketing, a knowledge base, and live chat with strong privacy controls. Although some users note that its interface isn’t fully responsive on all devices, its open-source core delivers extensive customization and control.
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Starting Price
Custom
Helpy Specifications
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
What Is Helpy?
Helpy is an open-core customer support platform built around a secure, integrated system that combines help desk ticketing, a self-service knowledge base, and live chat capabilities. It is engineered for companies focused on customer data security and control, offering deployment options for Software as a Service (SaaS), private cloud, or self-hosted on-premise installations. The platform includes a suite of privacy-minded features, such as data masking and authentication controls, to ensure compliance and data ownership.
Helpy Pricing
Helpy pricing consists of the following two modules:
Cloud Based:
- Basic: $15/month/seat
- Essential: $25/month/seat
- Total: $50/month/seat
- Enterprise: Custom pricing
Self Hosted:
- Self Hosted: $40/month/seat
- Enterprise: Custom pricing
It offers a free trial.
Disclaimer: The pricing is subject to change.
Helpy Integrations
Helpy integrates with many software including:
Who Is Helpy For?
Helpy is ideal for professionals in the following sectors:
- Financial
- Education
- Healthcare
- Defense contractors
- Government
- Telecom
Is Helpy Right For You?
Helpy is the ideal customer support solution if data privacy, security, and long-term control are your top priorities. The Helpy Pro option allows you to own your database and avoid vendor lock-in with self-hosted deployment. The platform is designed for efficiency, with the built-in Carin AI agent capable of handling many of the requests autonomously. Its developer-friendly open source core means it can be customized to an unparalleled degree, providing a flexible and secure alternative to standard proprietary solutions.
Still not sure about Helpy? Contact our support team at (661) 384-7070 for further guidance.
Helpy Features
Helpy features Carin AI agent that autonomously resolves between 60% and 90% of requests. This AI is integrated with a one-on-one live chat widget for real-time support and team routing.
Helpy manages a customizable help center that supports over 19 languages via front-end translation packs. Features include full-text search, live search, and customer satisfaction ratings for articles.
The platform provides robust security features, such as Data Masking (to scrub credit card numbers and IPs), Single Sign-On (SSO) via SAML/LDAP, and Fine Grained Permissions for agent access control.
Administrators can customize the design and functionality using CSS/JS injection and custom themes. The system also includes automation, Canned Responses, and easy one-click conversion of ticket replies to KB articles.
