Helpy: Pricing, Free Demo & Features

Last Updated Dec 16, 2025

Overview

Helpy is a developer-friendly customer support platform offering integrated ticketing, a knowledge base, and live chat with strong privacy controls. Although some users note that its interface isn’t fully responsive on all devices, its open-source core delivers extensive customization and control.

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Starting Price

Custom

Product Snapshot

Helpy Specifications

Call Reporting and Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Integration with Help Desk and Support Systems
Ticket Management
Live Chat
Canned Responses
Analytics and Reporting
Customer Feedback Surveys

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What Is Helpy?

Helpy is an open-core customer support platform built around a secure, integrated system that combines help desk ticketing, a self-service knowledge base, and live chat capabilities. It is engineered for companies focused on customer data security and control, offering deployment options for Software as a Service (SaaS), private cloud, or self-hosted on-premise installations. The platform includes a suite of privacy-minded features, such as data masking and authentication controls, to ensure compliance and data ownership.

Helpy Pricing

Helpy pricing consists of the following two modules:

Cloud Based:

Basic: $15/month/seat
Essential: $25/month/seat
Total: $50/month/seat
Enterprise: Custom pricing

Self Hosted:

Self Hosted: $40/month/seat
Enterprise: Custom pricing

It offers a free trial.

Request a personalized Helpy price quote for your business today!

Disclaimer: The pricing is subject to change.

Helpy Integrations

Helpy integrates with many software including:

Request a free Helpy demo to learn more about its integration arrangements.

Who Is Helpy For?

Helpy is ideal for professionals in the following sectors:

Financial
Education
Healthcare
Defense contractors
Government
Telecom

Is Helpy Right For You?

Helpy is the ideal customer support solution if data privacy, security, and long-term control are your top priorities. The Helpy Pro option allows you to own your database and avoid vendor lock-in with self-hosted deployment. The platform is designed for efficiency, with the built-in Carin AI agent capable of handling many of the requests autonomously. Its developer-friendly open source core means it can be customized to an unparalleled degree, providing a flexible and secure alternative to standard proprietary solutions.

Still not sure about Helpy? Contact our support team at (661) 384-7070 for further guidance.

Helpy Features

Carin AI Agent And Live Chat

Helpy features Carin AI agent that autonomously resolves between 60% and 90% of requests. This AI is integrated with a one-on-one live chat widget for real-time support and team routing.

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Multilingual Self-Service Helpcenter

Helpy manages a customizable help center that supports over 19 languages via front-end translation packs. Features include full-text search, live search, and customer satisfaction ratings for articles.

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Advanced Data Privacy And Security

The platform provides robust security features, such as Data Masking (to scrub credit card numbers and IPs), Single Sign-On (SSO) via SAML/LDAP, and Fine Grained Permissions for agent access control.

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Customizable Content and Workflow Tools

Administrators can customize the design and functionality using CSS/JS injection and custom themes. The system also includes automation, Canned Responses, and easy one-click conversion of ticket replies to KB articles.

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Pros And Cons of Helpy

A quick look at Helpy's strengths and weaknesses to
help you decide if it's the right fit

Pros

Strong security options, including self-host/on-premise deployment
Open source core allows for developer customization
Carin AI chatbot handles a large percentage of Tier 1 requests autonomously
Intuitive user interface is highly reminiscent of email platforms

Cons

Reported issues with reports sometimes not displaying data on charts
Limited live chat feature customization compared to dedicated tools

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Helpy have a mobile app?

Helpy does not offer a mobile app.

What types of pricing plans does Helpy offer?

Helpy offers cloud plans ranging from $15 to $50 per seat per month, with enterprise options available at custom pricing. Its self-hosted version starts at $40 per seat per month, also with custom enterprise options. A free trial is available. Request a Helpy cost quote.

Who are the typical users of Helpy?

Helpy is ideal for professionals in financial services, education, healthcare, defense contracting, government, and telecom.

What language does Helpy support?

Helpy is multi-lingual and supports localization for over 19 languages.

What other apps does Helpy integrate with?

Helpy integrates with popular platforms including HubSpot, Jira, Salesforce, GitHub, and Slack.

Does Helpy offer an API?

Yes, Helpy software offers an API.

What level of support does Helpy offer?

Helpy offers tiered support, ranging from Community Support to Phone Support in its higher-tier plans, along with comprehensive Documentation.