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Overview
Hostcomm offers a cloud-based contact-centre platform that combines AI-powered agents, live chat, and remote visual assistance to streamline customer support. While some advanced custom integrations may require technical setup, its multi-channel automation, predictive dialer, and analytics features make it a robust solution for businesses managing high-volume support operations.
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Starting Price
Multiple Tiers
Hostcomm Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is Hostcomm?
Hostcomm is a comprehensive contact center platform designed to streamline high-volume outreach, customer support, and field service operations for businesses of all sizes. It combines advanced predictive dialing with app-free remote visual assistance to reduce operational costs, travel time, and on-site resource demands. By automating routine interactions through AI agents and ensuring rigorous data security, the platform helps organizations scale efficiently, enhance customer experience, and address complex logistical and operational challenges effectively.
Hostcomm Pricing
Hostcomm pricing is structured across three categories, as detailed below:
CXCortex:
- AI Chat Agent: $39/month
- AI Email Agent: $59/month
- AI Voice Agent: $299/month
Contact-Pro:
- PAYG: $29/month
- All-Inclusive: $69/month
- Enterprise: $89/month
OnSight:
- Starter Plan: $29/month
- Business Plan: $59/month
- Enterprise plan: $90/month
Disclaimer: The pricing is subject to change.
Hostcomm Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Hostcomm For?
Hostcomm is ideal for a wide range of industries and service sectors, including:
- Social housing
- Energy and utilities
- Retail customer service
- Outsourcing and BPO
- Financial services
- Field service management
Is Hostcomm Right For You?
Hostcomm is ideal for businesses and regulated industries seeking secure, scalable contact center solutions. The platform runs on AWS infrastructure and holds PCI DSS Level 1 certification, ensuring robust data protection. With support for AI and human agents, omnichannel communication, and remote visual assistance, Hostcomm provides flexible, efficient operations. Organizations looking for a unified, secure, and scalable solution will find it a reliable choice.
Still unsure about Hostcomm? Connect with our customer support staff at (661) 384-7070 for further guidance.
Hostcomm Features
Hostcomm’s AI voice agents handle customer inquiries around the clock, maintaining consistent quality while significantly increasing capacity compared to human agents. The platform reduces operational costs, delivers rapid responses, and ensures high customer satisfaction by providing immediate, accurate answers to routine questions, improving overall support efficiency.
The software leverages long-term contextual memory to recall user details, past interactions, and previous solutions. This enables Hostcomm to provide contextually aware and personalized responses, enhancing engagement and customer satisfaction while reducing repetitive explanations. Businesses benefit from more accurate, seamless, and human-like AI interactions at scale.
The platform’s predictive dialer automates high-volume calling while maintaining compliance and reducing administrative workload. Hostcomm filters out disconnected calls, voicemails, and no-responses to save agent time, while pre-configured templates streamline operations. Teams achieve faster results, improved efficiency, and reduced follow-up effort, boosting overall outreach performance.
Hostcomm’s AI analytics evaluates customer interactions in real-time, identifying sentiment patterns and key pain points. The platform supports agent performance improvement through call transcript analysis and QA, while providing compliance and success alerts. Businesses can respond proactively to complaints, demands, or trends, turning conversations into actionable insights.
