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Overview

INSTANDA helps insurers improve customer service with configurable self-service portals, quote-and-bind journeys, policy administration, and FNOL claims handling. While the initial configuration can be a bit complex, its no-code tools and document generation support faster service delivery. Overall, it suits insurers and MGA teams in modernizing digital customer experiences.

INSTANDA Specifications

  • Omnichannel Support
  • Self-Service Portal
  • Automated Responses And Chatbots
  • Analytics And Reporting

INSTANDA Features

Rapidly Add New Distribution Channels

INSTANDA enables insurers to quickly expand their reach by adding new distribution channels without extensive technical effort. The platform’s no-code configuration allows teams to connect brokers, customers, and third-party distributors seamlessly, ensuring consistent access and control across multiple markets while maintaining compliance and operational efficiency.

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Automation By Design

The platform includes built‑in automation capabilities for policy administration and related processes, which reduces manual effort and operational delays. By automating repetitive tasks and workflow steps, insurers can focus service teams on higher‑value interactions and provide more consistent experiences for customers across their journey.

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Maximize Quote Conversion Rates

INSTANDA improves quote-to-bind efficiency by providing customers and brokers with intuitive, self-service interfaces and pre-filled data options. The platform ensures faster decision-making and fewer abandoned applications, helping insurers increase quote conversion rates while delivering a seamless and responsive experience across multiple channels and touchpoints.

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Enable Distributor And Customer Self-Service

The software empowers distributors and policyholders to perform essential tasks independently, including quoting, binding, policy changes, bill payments, and document management. By offering self-service options, INSTANDA reduces manual workloads for insurers, accelerates response times, and enhances the overall experience for both brokers and customers across all supported channels.

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Ecosystem Connectivity

INSTANDA’s ecosystem connectivity supports seamless integration with third‑party tools and systems through APIs, enabling insurers to link existing technologies and data sources. This connectivity enhances operational flexibility, supports efficient workflows, and allows customer service channels to leverage broader digital capabilities without fragmented systems.

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Pros And Cons of INSTANDA

Pros

  • Quick product changes without specialist help

  • Accessible for non-technical business users

  • Fast, fully digital policy processing

Cons

  • Specialist support needed for complex work

  • Limited supported platforms and environments

INSTANDA Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

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0%

3

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0%

2

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0%

1

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Share your experience

A
Anonymous

Mid-Market, 500+ employees

5.0

“Powerful product creation tools”

Pros

Building insurance products with it has been a real advantage for our team and for the customers and underwriters we support. Creating products from the ground up is very easy and managing or updating live products is just as simple once they are already in use. Getting everything set up initially with our existing system was also very uncomplicated. We've connected our products to third-party services like Data8 and sanctions search and that has helped add protection for our clients while also making day-to-day work more efficient for our underwriters and customer support teams.

Cons

One area that could be better is the knowledge base. In a few places, the wording feels a bit unclear or too vague which means we sometimes need to contact the support team for extra clarification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Does INSTANDA offer an API?

Yes, INSTANDA offers an API.

What other apps does INSTANDA integrate with?

INSTANDA integrates with multiple systems and platforms, including HubSpot CRM software, Salesforce Marketing Cloud, and Okta.

What level of support does INSTANDA offer?

INSTANDA offers support through email and an online contact form.

What types of pricing plans does INSTANDA offer?

INSTANDA price starts at £1000/user/month. Get a detailed INSTANDA cost breakdown tailored to your specific requirements.

Who are the typical users of INSTANDA?

INSTANDA features are used by organizations across a wide range of industries and sectors, including commercial insurance, health insurance, property, and casualty insurance.

Does INSTANDA have a mobile app?

No, INSTANDA does not offer a dedicated mobile app.

What language does INSTANDA support?

INSTANDA primarily supports multiple languages, including English.