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Overview
INSTANDA helps insurers improve customer service with configurable self-service portals, quote-and-bind journeys, policy administration, and FNOL claims handling. While the initial configuration can be a bit complex, its no-code tools and document generation support faster service delivery. Overall, it suits insurers and MGA teams in modernizing digital customer experiences.
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Starting Price
Custom
INSTANDA Specifications
- Omnichannel Support
- Self-Service Portal
- Automated Responses And Chatbots
- Analytics And Reporting
What Is INSTANDA?
INSTANDA is a software platform designed for insurance carriers and managing general agents that supports customer service operations across policy administration and distribution. The system enables digital self-service alongside high-touch customer interactions through configurable workflows, real-time policy updates, and integrated quoting and policy management. It supports consistent customer experiences across channels and regions. The platform helps insurers respond more quickly to customer needs, personalize journeys, and manage service interactions efficiently while maintaining control and compliance.
INSTANDA Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
INSTANDA Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce Marketing Cloud
- Okta
- HubSpot CRM software
- Twilio software
- Oracle NetSuite
- Paypal software
- QuickBooks
Who Is INSTANDA For?
INSTANDA is ideal for a wide range of industries and sectors, including:
- Life and health insurance
- Property and casualty insurance
- Commercial insurance
- Insurance brokerage
- Insurance agencies
- Banking
- Financial
Is INSTANDA Right For You?
If you’re an insurance carrier or managing general agent focused on delivering consistent customer experiences across digital and assisted channels, INSTANDA may be worth considering. The platform is positioned to support insurers aiming to blend digital self-service with high-touch customer interactions while adapting products and journeys as needs change.
INSTANDA is trusted by insurers such as Hiscox, Standard Bank Insurance, Markel, Bupa, and Flow Flood Insurance, and is recognized as a leader in innovation, including recognition from Celent. It may be a fit if customer experience, agility, and scalability are priorities for your organization.
Still doubtful if INSTANDA software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
INSTANDA Features
Rapidly Add New Distribution Channels
INSTANDA enables insurers to quickly expand their reach by adding new distribution channels without extensive technical effort. The platform’s no-code configuration allows teams to connect brokers, customers, and third-party distributors seamlessly, ensuring consistent access and control across multiple markets while maintaining compliance and operational efficiency.
Automation By Design
The platform includes built‑in automation capabilities for policy administration and related processes, which reduces manual effort and operational delays. By automating repetitive tasks and workflow steps, insurers can focus service teams on higher‑value interactions and provide more consistent experiences for customers across their journey.
Maximize Quote Conversion Rates
INSTANDA improves quote-to-bind efficiency by providing customers and brokers with intuitive, self-service interfaces and pre-filled data options. The platform ensures faster decision-making and fewer abandoned applications, helping insurers increase quote conversion rates while delivering a seamless and responsive experience across multiple channels and touchpoints.
Enable Distributor And Customer Self-Service
The software empowers distributors and policyholders to perform essential tasks independently, including quoting, binding, policy changes, bill payments, and document management. By offering self-service options, INSTANDA reduces manual workloads for insurers, accelerates response times, and enhances the overall experience for both brokers and customers across all supported channels.
Ecosystem Connectivity
INSTANDA’s ecosystem connectivity supports seamless integration with third‑party tools and systems through APIs, enabling insurers to link existing technologies and data sources. This connectivity enhances operational flexibility, supports efficient workflows, and allows customer service channels to leverage broader digital capabilities without fragmented systems.
Pros And Cons of INSTANDA
Pros
Quick product changes without specialist help
Accessible for non-technical business users
Fast, fully digital policy processing
Cons
Specialist support needed for complex work
Limited supported platforms and environments
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Frequently Asked Questions
Does INSTANDA have a mobile app?
No, INSTANDA does not offer a dedicated mobile app.
Does INSTANDA offer an API?
Yes, INSTANDA offers an API.
What types of pricing plans does INSTANDA offer?
INSTANDA price starts at £1000/user/month. Get a detailed INSTANDA cost breakdown tailored to your specific requirements.
What level of support does INSTANDA offer?
INSTANDA offers support through email and an online contact form.
What other apps does INSTANDA integrate with?
INSTANDA integrates with multiple systems and platforms, including HubSpot CRM software, Salesforce Marketing Cloud, and Okta.
What language does INSTANDA support?
INSTANDA primarily supports multiple languages, including English.
Who are the typical users of INSTANDA?
INSTANDA features are used by organizations across a wide range of industries and sectors, including commercial insurance, health insurance, property, and casualty insurance.