QEval
Last Updated
Overview
QEval offers an AI-powered contact-center quality assurance platform that monitors every interaction across calls, chats, and emails. While it may require significant setup for smaller teams, its real-time analytics, automated scoring, and coaching tools make it highly effective for improving agent performance and service quality.
QEval Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Escalation Management
QEval Features
Contact Center Reporting
QEval provides advanced contact center reporting and analytics to monitor every customer interaction. The software delivers over 110 customizable reports, real-time performance tracking, and actionable insights, enabling managers to assess agent quality, identify improvement areas, and make informed decisions that enhance overall contact center efficiency and service standards.
Conversational Analytics
The platform offers AI-powered conversational analytics that capture and analyze every customer interaction. It delivers real-time sentiment detection, automated call summaries, and data-driven coaching opportunities, helping managers identify top-performing behaviors, improve team performance, and elevate customer experiences while driving measurable business growth across all communication channels.
Customer Experience Management
QEval’s customer experience management system transforms contact center operations with AI-driven insights. The software provides a 360-degree view of interactions, real-time analytics, and automated quality assurance, enabling managers to improve service consistency, enhance customer satisfaction, reduce churn, and make data-driven decisions that strengthen loyalty and business growth.
Business Intelligence Analytics
The software delivers AI-powered business intelligence analytics, offering deep insights into customer behavior and operational performance. It provides dynamic visualizations, interactive dashboards, and no-code reporting tools that empower decision-makers to optimize contact center efficiency, uncover hidden opportunities, and implement strategies that improve agent performance and drive sustainable business results.
Agent Performance Management
The platform offers comprehensive agent performance management to monitor, evaluate, and optimize employee interactions. QEval tracks key metrics, scores calls automatically, and identifies areas for coaching. Managers can provide targeted training, maintain script adherence, reduce errors, and ensure consistent service quality, ultimately enhancing agent productivity and improving the overall customer experience.
Pros And Cons of QEval
Pros
Robust analytics and reporting tools boost contact center performance
Real‑time dashboards enable immediate monitoring and decision making
AI‑powered speech and text analytics capture interaction insights efficiently
Cons
Call transcripts may occasionally contain minor inaccuracies
Playback may occasionally be limited by certain web browsers
QEval Reviews
Total 11 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars18%
4
Stars36%
3
Stars27%
2
Stars9%
1
Stars9%
Share your experience
Telecommunications, 500+ employees
Less than a year
“Limited reporting”
Pros
It can record calls and score them from the call queues set up by the admin.
Cons
There's basically no practical user configuration option to improve call monitoring accuracy and the reporting feature feels rigid and limited.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
3
Telecommunications, 500+ employees
Less than 6 months
“Powerful Qa toolkit”
Pros
Running QA on a project with it really requires someone who knows how to explore the platform well. It includes pretty much everything needed but you have to dig around a bit to locate all the features.
Cons
The calibration section isn't working properly and the training videos there don't play either.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Computer Software, 51-100 employees
Less than a year
“clean but very basic”
Pros
The app keeps things wonderfully simple which is honestly one of its best qualities.
Cons
It isn't packed with features though. It's pretty basic but it still gets the job done.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
5
Frequently Asked Questions
What language does QEval support?
QEval software primarily supports English.
What level of support does QEval offer?
QEval offers support via phone, email, FAQs, and a knowledge base.
Who are the typical users of QEval?
QEval features are used by contact center managers, quality assurance teams, customer experience leaders, compliance officers, and operations analysts to monitor performance and improve service quality.
What types of pricing plans does QEval offer?
QEval price starts at $40/user/month for the Manual plan, while the AI plan is available at $100/user/month. Get a detailed QEval cost breakdown to make an informed decision.
Does QEval have a mobile app?
No, QEval does not offer a dedicated mobile app.
Does QEval offer an API?
Yes, QEval offers an API.
What other apps does QEval integrate with?
QEval integrates with Zoom, RingCentral, HubSpot, Twilio, and Notion.