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Overview
QEval offers an AI-powered contact-center quality assurance platform that monitors every interaction across calls, chats, and emails. While it may require significant setup for smaller teams, its real-time analytics, automated scoring, and coaching tools make it highly effective for improving agent performance and service quality.
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Starting Price
Custom
QEval Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Escalation Management
What Is QEval?
QEval is a cloud-based quality management solution that transforms contact center operations through artificial intelligence. By automatically transcribing and analyzing every customer interaction, it eliminates the blind spots of random sampling. Key features include real-time sentiment analysis and automated scoring, which reduce manual workload while identifying coaching opportunities. This software addresses the pain point of limited visibility, making it essential for businesses scaling their support teams.
QEval Pricing
QEval offers the following plans:
- QEval Manual: $40/user/month
- QEval AI: $100/user/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
QEval Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is QEval For?
QEval is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Healthcare services
- Retail and e-commerce
- Banking and finance
- Travel and hospitality
- Higher education
- Automotive manufacturing
Is QEval Right For You?
QEval is ideal for mid-to-enterprise contact centers seeking complete oversight in regulated industries such as healthcare and telecommunications. Unlike legacy solutions, it analyzes all customer interactions to reduce compliance blind spots. This scalable cloud platform ensures PCI compliance and robust data security, transforming interaction data into actionable insights. With real-time analytics and AI-powered reporting, QEval empowers teams to improve performance and deliver consistent, high-quality customer experiences.
Still doubtful unsure about QEval? Contact us at (661) 384-7070 for further guidance.
QEval Features
Contact Center Reporting
QEval provides advanced contact center reporting and analytics to monitor every customer interaction. The software delivers over 110 customizable reports, real-time performance tracking, and actionable insights, enabling managers to assess agent quality, identify improvement areas, and make informed decisions that enhance overall contact center efficiency and service standards.
Conversational Analytics
The platform offers AI-powered conversational analytics that capture and analyze every customer interaction. It delivers real-time sentiment detection, automated call summaries, and data-driven coaching opportunities, helping managers identify top-performing behaviors, improve team performance, and elevate customer experiences while driving measurable business growth across all communication channels.
Customer Experience Management
QEval’s customer experience management system transforms contact center operations with AI-driven insights. The software provides a 360-degree view of interactions, real-time analytics, and automated quality assurance, enabling managers to improve service consistency, enhance customer satisfaction, reduce churn, and make data-driven decisions that strengthen loyalty and business growth.
Business Intelligence Analytics
The software delivers AI-powered business intelligence analytics, offering deep insights into customer behavior and operational performance. It provides dynamic visualizations, interactive dashboards, and no-code reporting tools that empower decision-makers to optimize contact center efficiency, uncover hidden opportunities, and implement strategies that improve agent performance and drive sustainable business results.
Agent Performance Management
The platform offers comprehensive agent performance management to monitor, evaluate, and optimize employee interactions. QEval tracks key metrics, scores calls automatically, and identifies areas for coaching. Managers can provide targeted training, maintain script adherence, reduce errors, and ensure consistent service quality, ultimately enhancing agent productivity and improving the overall customer experience.
Pros And Cons of QEval
Pros
Robust analytics and reporting tools boost contact center performance
Real‑time dashboards enable immediate monitoring and decision making
AI‑powered speech and text analytics capture interaction insights efficiently
Cons
Call transcripts may occasionally contain minor inaccuracies
Playback may occasionally be limited by certain web browsers
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Frequently Asked Questions
What other apps does QEval integrate with?
QEval integrates with Zoom, RingCentral, HubSpot, Twilio, and Notion.
What language does QEval support?
QEval software primarily supports English.
Who are the typical users of QEval?
QEval features are used by contact center managers, quality assurance teams, customer experience leaders, compliance officers, and operations analysts to monitor performance and improve service quality.
Does QEval have a mobile app?
No, QEval does not offer a dedicated mobile app.
What types of pricing plans does QEval offer?
QEval price starts at $40/user/month for the Manual plan, while the AI plan is available at $100/user/month. Get a detailed QEval cost breakdown to make an informed decision.
What level of support does QEval offer?
QEval offers support via phone, email, FAQs, and a knowledge base.
Does QEval offer an API?
Yes, QEval offers an API.