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Overview
Ravenna is an AI-native ITSM platform automating support inside Slack and Teams with conversational ticketing and automatic knowledge creation. Its chat-first design may limit fit for organizations not centered on collaboration tools, yet this focus enables faster resolutions, smarter workflows, and happier employees through streamlined, intelligent support delivery overall efficiency.
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Starting Price
Custom
Ravenna Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Ravenna?
Ravenna is an artificial intelligence-powered IT Service Management (ITSM) solution designed to modernize internal support by operating directly within corporate communication platforms like Slack and Microsoft Teams. It leverages conversational AI to resolve support requests, automatically generate knowledge base content, and manage intelligent workflows for various departments (IT, HR, Finance, Operations). Ravenna aims to replace traditional, clunky ticketing portals with a seamless, instant, chat-native experience.
Ravenna Pricing
Ravenna pricing is based on the number of agents who use the platform over the course of a month.
Ravenna Integrations
Ravenna integrates with many software, including:
- Slack software
- Microsoft Teams
- Jira software
- Notion software
- Google Drive
Who Is Ravenna For?
Ravenna is ideal for the following teams:
- IT
- HR
- GTM
- Operational teams
Is Ravenna Right For You?
Ravenna software is an ideal solution for large organizations that have adopted Slack or Microsoft Teams as their primary collaboration tool and whose support teams are overwhelmed by repetitive, low-value tickets. Its AI-native approach—including features like AI-powered knowledge creation and human-controlled, AI-enhanced responses (Summaries)—offers a revolutionary way to handle internal service management. If you seek to eliminate portals, reduce employee friction, and automate ticket resolution efficiently, Ravenna is a strong fit. Still not sure about Ravenna software? Request a free demo to see the platform in action.
Still not sure about Ravenna? Contact our support team at (661) 384-7070 for further guidance.
Ravenna Features
The platform supports multiple ticket creation mechanisms within Slack, including the use of emoji reactions, dedicated AI prompts, slash commands, message shortcuts, and custom workflow triggers. This ensures immediate ticket generation and contextual capture directly from the active conversation thread.
The system utilizes two distinct channel types to manage the support flow: Request Channels are designated for employee submission of new requests, while a single Triage Channel serves as the centralized agent workspace for the dedicated management and monitoring of all incoming ticket volume.
A single Triage Channel automatically receives mirrors of all new tickets, functioning as a centralized hub for agents. This feature facilitates full ticket actions, monitoring, and management by the support team while maintaining crucial bidirectional message synchronization with the original employee request thread.
The Slack App Home tab provides a personalized dashboard for each user, offering rapid ticket creation and access to specific ticket views such as "My Tickets" and "My Approvals." Custom views defined in the Ravenna web platform are automatically synchronized and presented based on the user’s assigned role.
Ravenna features a comprehensive set of emoji actions to enable immediate ticket manipulation. Agents can use reactions for assignment, for resolution, and for generating knowledge base articles, executing key operational updates directly within the Slack message thread.
