RightAnswers
Last Updated
Overview
RightAnswers enables global organizations to enhance knowledge delivery for both employees and customers, improving support resolution rates. While the neural search algorithm needs improvement, the tool does ensure consistent and reliable answers across all support channels. Overall, it is a robust solution for large enterprises seeking to scale their operations.
RightAnswers Specifications
- Knowledge Base
- Self-Service Portal
- Automated Responses And Chatbots
- Analytics And Reporting
RightAnswers Features
Knowledge Management
The platform streamlines the process of generating new knowledge articles, ensuring content adheres to established quality and compliance standards. It provides tools for collaborative editing and manages the full content lifecycle, from drafting to retirement, simplifying content governance.
AI Search
RightAnswers uses advanced artificial intelligence algorithms to deliver relevant and contextual information quickly across diverse data sources and document types. Agents and customers can find the answers they need instantly, significantly reducing search time and boosting first contact resolution rates.
Self-Service Portal
The system allows customers to access a curated knowledge base, resolving issues independently without agent intervention. This capability helps lower support volume and offers continuous assistance to the users.
Answer Generation
The platform leverages generative AI to deliver instant, summarized answers curated directly from trusted knowledge articles. This technology slashes support resolution times by eliminating the need for agents or customers to scroll through long documents.
Pros And Cons of RightAnswers
Pros
Pre-made content categories help enhance data organization
Provides an easy-to-use interface
Excellent customer support
Cons
No integrated spell checker
The image editing capabilities need improvement
RightAnswers Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 101-500 employees
More than a year
“easy to find information”
Pros
Our reps and customers are able to locate the information they need which has helped improve deflection rates and reduce TTR. They're also rolling out gamification and the NetSuite integration is a big plus. At our user conference each year, a lot of customers talk about how much they appreciate being able to find the answers they need.
Cons
The reporting side is pretty limited because the web interface doesn't give access to extra fields even in the detailed usage view. The reporting UI also feels outdated. Navigation can be frustrating too since it often leads from link to link with minimal filtering so you already need to have a decent idea of what you're trying to find.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
Does RightAnswers have a mobile app?
Yes, RightAnswers offers a dedicated mobile app.
What language does RightAnswers support?
RightAnswers supports the English language.
What other apps does RightAnswers integrate with?
RightAnswers integrates with Jira software, Confluence software, Microsoft SharePoint, Zendesk Suite, Genesys, NetSuite, and Dynamics 365.
Does RightAnswers offer an API?
Yes, RightAnswers does offer an API.
What types of RightAnswers pricing plans are available?
RightAnswers offers four customizable pricing plans: Knowledge Unlimited, Knowledge Essentials, Knowledge Creator, and AI Essentials. Receive a personalized RightAnswers cost estimate specific to your organization.
Who are the typical users of RightAnswers?
RightAnswers features support organizations in the information technology, human resources, legal, marketing, and sales industries.
What level of support does RightAnswers offer?
RightAnswers offers support via live chat. Users can also fill out an online form to get in touch with the team.