Screendesk
Last Updated
Overview
Screendesk software provides specialized video support, instantly resolving technical tickets by embedding no-download screen recordings and live video directly into your helpdesk workflow. While some users suggest improvements in the GUI, its AI-powered diagnostics and seamless integration justify the tool’s cost and adoption.
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Starting Price
Custom
Screendesk Specifications
- Live Chat
- CRM Integration
- Analytics and Reporting
- Self-Service Portal
Screendesk Features
Live Video Calls
Agents can initiate live screen sharing sessions instantly with customers using a simple link, requiring absolutely zero downloads or installations. This capability dramatically cuts down on the time spent exchanging emails or relying on static screenshots. It ensures immediate clarity and allows agents to provide step-by-step guidance.
AI Video Summarization
The software offers AI capabilities to automatically summarize lengthy video calls and recordings. This transforms detailed troubleshooting sessions into concise, actionable summaries for record-keeping and follow-up. Agents can review key diagnostic moments and reproduction steps quickly, ensuring consistent quality and facilitating effective training for new support team members.
Video Creation And Editing Tools
Support professionals can leverage robust tools to create and refine professional support videos and tutorials. Features allow for trimming unnecessary segments and blurring sensitive customer information directly within the video editor. This ensures that visual content is precise and compliant with privacy rules.
Performance Analytics
Screendesk offers powerful video analytics to measure the true impact of video support on key metrics. Users gain visibility into resolution time reduction, productivity gains, and changes in customer satisfaction scores. This data empowers managers to optimize support strategies.
Video Embedding And Documentation
Screen recordings can be easily and securely embedded directly into an organization’s internal knowledge base or external help center. This provides visual, step-by-step guidance that complements written instructions, significantly enhancing self-service options for customers.
Pros And Cons of Screendesk
Pros
Record videos easily without downloading anything
Very simple interface offering smooth daily use
Files save instantly with minimal extra steps
Cons
Beginner tutorials could be a bit more helpful
Limited editing options for advanced video needs
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Frequently Asked Questions
Does Screendesk offer an API?
Yes, Screendesk offers an API.
Does Screendesk have a mobile app?
No, Screendesk does not have a mobile app.
What types of pricing plans does Screendesk offer?
The Screendesk price is based on four plans: Free ($0/agent/month), Plus ($10/agent/month), Pro ($18/agent/month), and Enterprise (Custom pricing). Request a personalized Screendesk pricing quote for your business.
What other apps does Screendesk integrate with?
The software supports integration with multiple platforms, such as Zendesk, Zapier software, Slack software, Intercom, Freshdesk, Help Scout, and Freshchat.
Who are the typical users of Screendesk?
Typical uses include customer support, technical support, customer onboarding, patient support, educational support, and training.
What language does Screendesk support?
Screendesk is available in English, French, Spanish, Portuguese, German, Dutch, and Brazilian Portuguese.
What level of support does Screendesk offer?
Screendesk offers support through chat, contact form, FAQs, and documentation.