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Overview
Screendesk software provides specialized video support, instantly resolving technical tickets by embedding no-download screen recordings and live video directly into your helpdesk workflow. While some users suggest improvements in the GUI, its AI-powered diagnostics and seamless integration justify the tool’s cost and adoption.
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Starting Price
Custom
Screendesk Specifications
Live Chat
CRM Integration
Analytics and Reporting
Self-Service Portal
What Is Screendesk?
Screendesk is a customer service software designed to accelerate debugging and resolution for technical support teams. It eliminates the need for lengthy textual exchanges by automatically capturing critical diagnostic data, including console logs, device information, and network requests, directly from the user's browser. This unique approach provides agents with AI-powered analysis instantly, allowing businesses of any scale to streamline complex troubleshooting and drastically improve first-contact resolution rates.
Screendesk Pricing
The Screendesk cost is based on four plans:
- Free: $0/agent/month
- Plus: $10/agent/month
- Pro: $18/agent/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Screendesk Integrations
The software supports integration with multiple platforms, such as:
- Zendesk
- Zapier software
- Slack software
- Intercom
- Freshdesk
- Help Scout
- Freshchat
Who Is Screendesk For?
Screendesk is ideal for a range of uses, including:
- Customer support
- Technical support
- Customer onboarding
- Patient support
- Educational support
- Training
Is Screendesk Right For You?
If your support team battles complexity and time-consuming textual troubleshooting, Screendesk is the perfect fit. Its core strength lies in providing immediate, friction-free video communication combined with powerful AI-powered diagnostics that automatically capture technical information. Trusted by teams worldwide for improving efficiency, this platform minimizes agent effort, maximizes clarity, and ensures faster ticket resolution, delivering superior customer experiences. The seamless integration with major help desk systems solidifies its role as a force multiplier for agent productivity.
Still not sure about Screendesk? Contact our support team at (661) 384-7070 for further guidance.
Screendesk Features
Agents can initiate live screen sharing sessions instantly with customers using a simple link, requiring absolutely zero downloads or installations. This capability dramatically cuts down on the time spent exchanging emails or relying on static screenshots. It ensures immediate clarity and allows agents to provide step-by-step guidance.
The software offers AI capabilities to automatically summarize lengthy video calls and recordings. This transforms detailed troubleshooting sessions into concise, actionable summaries for record-keeping and follow-up. Agents can review key diagnostic moments and reproduction steps quickly, ensuring consistent quality and facilitating effective training for new support team members.
Support professionals can leverage robust tools to create and refine professional support videos and tutorials. Features allow for trimming unnecessary segments and blurring sensitive customer information directly within the video editor. This ensures that visual content is precise and compliant with privacy rules.
Screendesk offers powerful video analytics to measure the true impact of video support on key metrics. Users gain visibility into resolution time reduction, productivity gains, and changes in customer satisfaction scores. This data empowers managers to optimize support strategies.
Screen recordings can be easily and securely embedded directly into an organization’s internal knowledge base or external help center. This provides visual, step-by-step guidance that complements written instructions, significantly enhancing self-service options for customers.
