Freshchat is a robust chat platform designed to optimize customer interactions with ease. Though the dashboard needs simplification, its chat options are highly customizable to fit your needs. It comes with automated processes, live analytics, and multilingual support. Freshchat empowers businesses to provide quick, responsive, and tailored customer service.
Freshchat Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Freshchat?
Overview
Freshchat is a customer messaging platform that is ideal for businesses seeking to enhance customer support with AI-supported bots and live chat tools. The software is trusted by organizations worldwide and integrates seamlessly into websites and apps. It provides web widgets, automated responses, messaging channels, and real-time analytics that allow companies to boost engagement and streamline service. Freshchat is specifically designed for chat support efficiency and is ideal for teams looking to optimize communication and improve customer satisfaction.
Freshchat Pricing
The Freshchat price consists of four plans, as mentioned below:
- Free: $0 for up to 10 agents
- Growth: $23/agent/month (billed monthly)
- Pro: $59/agent/month (billed monthly)
- Enterprise: $95/agent/month (billed monthly)
Disclaimer: The pricing is subject to change.
Freshchat Integrations
Freshchat software integrates with different apps, including:
- Playvox
- Shopify
- Salesforce
- Slack
- Jira
- Five9
Who Is Freshchat For?
Freshchat is ideal for small and medium-sized businesses in the following industries:
- Retail
- Financial Services
- Education
- E-Commerce
- Travel and Hospitality
Is Freshchat Right For You?
Freshchat software is a suitable platform for improving customer service and engaging with clients across various channels like live chat, WhatsApp, and email. It is structured perfectly for businesses needing automation, instant support, and seamless communication. Users laud it for its live translation, bulk response, custom reports, and other features. For cutting-edge tools and channel freedom, Freshchat is a top choice for hundreds of businesses, including MakeMyTrip, Dunzo, and Klarna.
Still unsure about Freshchat? Contact our expert team at (661) 384-7070 for further assistance regarding the software and its services.
Freshchat Features
This feature makes it easy for users to interact with customers via the web, mobile, WhatsApp, and Facebook Messenger. This seamless connectivity helps businesses offer a more personalized experience. It ensures smooth communication, resulting in greater customer satisfaction.
See How It WorksThe software helps businesses offer 24/7 support with context-driven bots. These AI-supported bots provide instant, accurate responses. It reduces wait times and enables customers to always have the information they need whenever they need it.
See How It WorksBusinesses with different customer demographics can benefit from Freshchat because of its multilingual support tools. It allows users to customize their messaging experience in a wide range of languages. It greatly helps them to cover a global customer base and enhance communication with diverse audiences.
See How It WorksFreshchat can send targeted, customized messages to customers. It helps proactively engage customers with relevant content and boost conversions, reaching the right audience at the right time. In this regard, the software provides several templates and key data analytics for personalized engagement.
See How It WorksThe feature helps you manage incoming conversations by allowing your team to access customer Intel through third-party apps and respond quickly. Users can benefit from its tools, like prioritized messaging and autosaved replies to texts. It facilitates time-saving, organized, and centralized customer service.
See How It Works