Freshchat
Last Updated
Overview
Freshchat is a robust chat platform designed to optimize customer interactions with ease. Though the dashboard needs simplification, its chat options are highly customizable to fit your needs. It comes with automated processes, live analytics, and multilingual support. Freshchat empowers businesses to provide quick, responsive, and tailored customer service.
Freshchat Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Freshchat Features
Messaging Channels
This feature makes it easy for users to interact with customers via the web, mobile, WhatsApp, and Facebook Messenger. This seamless connectivity helps businesses offer a more personalized experience. It ensures smooth communication, resulting in greater customer satisfaction.
Chatbots
The software helps businesses offer 24/7 support with context-driven bots. These AI-supported bots provide instant, accurate responses. It reduces wait times and enables customers to always have the information they need whenever they need it.
Multilingual Support
Businesses with different customer demographics can benefit from Freshchat because of its multilingual support tools. It allows users to customize their messaging experience in a wide range of languages. It greatly helps them to cover a global customer base and enhance communication with diverse audiences.
Journeys
Freshchat can send targeted, customized messages to customers. It helps proactively engage customers with relevant content and boost conversions, reaching the right audience at the right time. In this regard, the software provides several templates and key data analytics for personalized engagement.
Team Inbox
The feature helps you manage incoming conversations by allowing your team to access customer Intel through third-party apps and respond quickly. Users can benefit from its tools, like prioritized messaging and autosaved replies to texts. It facilitates time-saving, organized, and centralized customer service.
Pros And Cons of Freshchat
Pros
Multi-language support for customer conversations
Automated ticket creation and assignment
Real-time analytics and insights
Highly customizable chat options
Cons
Dashboard needs simplification, according to some software users
Notification system needs improvement
Occasional delays in loading new conversations
Freshchat Reviews
Total 15 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars27%
3
Stars13%
2
Stars0%
1
Stars7%
Share your experience
Media, 1-10 employees
Less than a year
“Reliable and quick”
Pros
Communicating with customers across various channels (social media, mobile, web, etc.) has greatly improved our efficiency. The ability to set up automated responses has saved us a lot of time, allowing us to focus on other tasks.
Cons
Some features, like setting up custom chatbots, were a bit overwhelming to learn at first, but there aren't many other cons.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
IT, 11-50 employees
Less than a year
“Avoid this service”
Pros
Nothing to mention here. We have reported a bug in the chatbot multiple times over the past six months and despite assurances that it has been fixed, the issue persists.
Cons
The support service is terrible and the incident service is even worse. It's frustrating to be charged for something that doesn't work.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Construction, 101-500 employees
More than a year
“A better way to engage with clients”
Pros
The AI-powered bot is trained to answer all questions, which makes monitoring employee conversations with clients and officials easier. I also appreciate its fast response time when contacting clients.
Cons
Maintaining direct communication has been very helpful and there have been no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Freshchat offer?
Freshchat offers support through live chat, phone, email, training services, a community, and a knowledge base.
Who are the typical users of Freshchat?
Freshchat is typically used by businesses of various sizes across various industries, including financial services, travel and hospitality, e-commerce, education, and retail.
What types of pricing plans does Freshchat offer?
The Freshchat cost ranges in the four plans: Free (free forever for up to 10 agents), Growth ($23/agent/month), Pro ($59/agent/month), and Enterprise ($95/agent/month). A free trial of Freshchat is available, alongside a pricing discount for annual billing plans.
What language does Freshchat support?
Freshchat supports English, German, Dutch, French, Swedish, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Polish, Thai, Turkish, and Vietnamese languages.
What other apps does Freshchat integrate with?
Freshchat has integration arrangements with Salesforce, Slack, Five9, Playvox, Shopify, and Jira.
Does Freshchat have a mobile app?
Yes, Freshchat has a mobile app for Android and iOS users.
Does Freshchat offer an API?
Yes, Freshchat provides an API.