Freshchat

Freshchat

Last Updated Feb 14, 2025

Overview

Freshchat is a robust chat platform designed to optimize customer interactions with ease. Though the dashboard needs simplification, its chat options are highly customizable to fit your needs. It comes with automated processes, live analytics, and multilingual support. Freshchat empowers businesses to provide quick, responsive, and tailored customer service.

Overall Rating

Based on 15 users reviews

4.2

Rating Distribution

Positive

80%

Neutral

13%

Negative

7%

Starting Price
Custom

What Is Freshchat?

Overview

Freshchat is a customer messaging platform that is ideal for businesses seeking to enhance customer support with AI-supported bots and live chat tools. The software is trusted by organizations worldwide and integrates seamlessly into websites and apps. It provides web widgets, automated responses, messaging channels, and real-time analytics that allow companies to boost engagement and streamline service. Freshchat is specifically designed for chat support efficiency and is ideal for teams looking to optimize communication and improve customer satisfaction.

Freshchat Pricing

The Freshchat price consists of four plans, as mentioned below:

  • Free: $0 for up to 10 agents
  • Growth: $23/agent/month (billed monthly)
  • Pro: $59/agent/month (billed monthly)
  • Enterprise: $95/agent/month (billed monthly)
The software also provides a free trial and discounts for annual billing options. Request the detailed Freshchat cost analysis to pick a suitable plan.

Disclaimer: The pricing is subject to change.

Freshchat Integrations

Freshchat software integrates with different apps, including:

Learn more about its integrations through a free Freshchat demo.

Who Is Freshchat For?

Freshchat is ideal for small and medium-sized businesses in the following industries:

  • Retail
  • Financial Services
  • Education
  • E-Commerce
  • Travel and Hospitality

Is Freshchat Right For You?

Freshchat software is a suitable platform for improving customer service and engaging with clients across various channels like live chat, WhatsApp, and email. It is structured perfectly for businesses needing automation, instant support, and seamless communication. Users laud it for its live translation, bulk response, custom reports, and other features. For cutting-edge tools and channel freedom, Freshchat is a top choice for hundreds of businesses, including MakeMyTrip, Dunzo, and Klarna.

Still unsure about Freshchat? Contact our expert team at (661) 384-7070 for further assistance regarding the software and its services. 

Pros And Cons of Freshchat

Pros

  • Multi-language support for customer conversations

  • Automated ticket creation and assignment

  • Real-time analytics and insights

  • Highly customizable chat options

Cons

  • Dashboard needs simplification, according to some software users

  • Notification system needs improvement

  • Occasional delays in loading new conversations

Frequently Asked Questions

Freshchat offers support through live chat, phone, email, training services, a community, and a knowledge base.

Freshchat is typically used by businesses of various sizes across various industries, including financial services, travel and hospitality, e-commerce, education, and retail.

The Freshchat cost ranges in the four plans: Free (free forever for up to 10 agents), Growth ($23/agent/month), Pro ($59/agent/month), and Enterprise ($95/agent/month). A free trial of Freshchat is available, alongside a pricing discount for annual billing plans.

Freshchat supports English, German, Dutch, French, Swedish, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Polish, Thai, Turkish, and Vietnamese languages.

Freshchat has integration arrangements with Salesforce, Slack, Five9, Playvox, Shopify, and Jira.

Yes, Freshchat has a mobile app for Android and iOS users.

Yes, Freshchat provides an API.