Last Updated Feb 14, 2025
Overview
Overall Rating
Based on 15 users reviews
4.2
Rating Distribution
Positive
80%
Neutral
13%
Negative
7%
Pros And Cons of Freshchat
Pros
Multi-language support for customer conversations
Automated ticket creation and assignment
Real-time analytics and insights
Highly customizable chat options
Cons
Dashboard needs simplification, according to some software users
Notification system needs improvement
Occasional delays in loading new conversations
Frequently Asked Questions
Freshchat offers support through live chat, phone, email, training services, a community, and a knowledge base.
Freshchat is typically used by businesses of various sizes across various industries, including financial services, travel and hospitality, e-commerce, education, and retail.
The Freshchat cost ranges in the four plans: Free (free forever for up to 10 agents), Growth ($23/agent/month), Pro ($59/agent/month), and Enterprise ($95/agent/month). A free trial of Freshchat is available, alongside a pricing discount for annual billing plans.
Freshchat supports English, German, Dutch, French, Swedish, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Polish, Thai, Turkish, and Vietnamese languages.
Freshchat has integration arrangements with Salesforce, Slack, Five9, Playvox, Shopify, and Jira.
Yes, Freshchat has a mobile app for Android and iOS users.
Yes, Freshchat provides an API.