SentiOne: Pricing, Free Demo & Features

Name: SentiOne
Rating: 5 (1 reviews)

Last Updated Oct 12, 2026

Overview

SentiOne enables businesses to monitor and engage with customers across multiple channels in real time. While sentiment detection occasionally is not fully accurate, its AI-driven insights and automated response tools enhance brand protection. Ideal for large enterprises and marketing teams seeking proactive customer engagement.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

SentiOne Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
Knowledge Base
Automated Responses And Chatbots
Ticket Management

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What Is SentiOne?

SentiOne is a cloud-based conversational AI and social listening platform, offering a unified solution for businesses of all sizes to manage their digital presence and automate customer communication. The software leverages its award-winning Natural Language Understanding (NLU) technology, which provides highly accurate interpretation of customer intent. This powers AI Voicebots and Chatbots, allowing organizations to instantly scale their customer service operations. Simultaneously, its social listening tool offers crucial market intelligence for proactive brand protection, enabling businesses to make strategic, data-driven decisions that enhance reputation and improve service offerings.

SentiOne Pricing

SentiOne cost varies based on the plan and features included in each tier. It offers two main pricing options:

Listening:

Team Plan: $300/month
Enterprise Plan: custom

Automate:

Bronze: Monthly Usage Sessions Limit 25,000: custom
Silver: Monthly Usage Sessions Limit 50,000: custom
Gold: Monthly Usage Sessions Limit 150,000: custom
Platinum: Unlimited Usage Sessions: custom

Request a personalized SentiOne pricing quote for your business today!

Disclaimer: The pricing is subject to change.

SentiOne Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free SentiOne demo to learn more about its integration capabilities.

Who Is SentiOne For?

SentiOne software is ideal for a wide range of industries and sectors, including:

Marketing and advertising
Tobacco
Information technology and services

Is SentiOne Right For You?

If you are looking for a solution to automate customer service while safeguarding your brand reputation, SentiOne could be the ideal fit. Its advanced NLU intent recognition tackles slow response times and potential crises effectively. The platform is secure, scalable, and GDPR compliant.

Trusted by global brands like T-Mobile, P&G, and LG, and recognized as a leader in AI-driven customer, SentiOne is perfect for businesses seeking proactive, intelligent customer support.

Still doubtful if SentiOne is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

SentiOne Features

Instant Response

This feature reduces response time by up to 70% using automatic alerts and omni-channel integrations. SentiOne ensures that customer inquiries are addressed promptly, improving engagement and providing excellent online customer care across all digital channels.

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Customer Engagement

The software enables efficient management of audience interactions, allowing teams to address client needs, resolve questions, and handle discussions quickly. SentiOne strengthens relationships and boosts social engagement without compromising response quality or timeliness.

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Smart Automated Routing

This feature categorizes customer requests and automatically assigns them to relevant teams, such as marketing, social media, or technical support. SentiOne increases efficiency, optimizes workload distribution, and resolves up to 90% of issues more effectively.

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Supervisor Panel

SentiOne provides a supervisor panel to track team performance, monitor response times, workload, and service levels. The software delivers real-time statistics and reporting, helping managers maintain high-quality customer service and optimize operational efficiency.

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Multi-Channel Integration

The software consolidates multiple social media profiles into a single dashboard, enabling seamless participation in online conversations. SentiOne simplifies social monitoring and customer interaction management, eliminating the need to switch between platforms.

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Pros And Cons of SentiOne

A quick look at SentiOne's strengths and weaknesses to
help you decide if it's the right fit

Pros

Real-time results from all social channels
Detailed analytics for monitoring and reporting
Finds customer insights including geolocation, gender

Cons

Language detection sometimes requires manual adjustment
Some analytical features need further refinement

SentiOne Reviews

Insights from real users on SentiOne’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Ewelina C.

Marketing and Advertising, N/A employees

5.0

January 2019

“Insightful client reports”

Pros

One thing that really stands out is how useful it is for uncovering customer insights, whether it's gender, geolocation, hourly activity histograms or sentiment analysis. It also lets us export everything into customized PDF reports which has been incredibly helpful when putting together summaries for clients and management.

Cons

It fits our needs perfectly and honestly, I can't think of anything that would make it better.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of SentiOne?

Typical users come from industries like marketing and advertising, tobacco, and information technology and services, leveraging robust SentiOne features for customer care.

What language does SentiOne support?

The software is available in English, Polish, Czech, Hungarian, German, and Spanish.

What other apps does SentiOne integrate with?

SentiOne integrates with platforms such as Cisco, Avaya, HubSpot, Pipedrive, Oracle, ServiceNow, and Zoho.

Does SentiOne offer an API?

Yes, SentiOne offers an API.

What types of pricing plans does SentiOne offer?

SentiOne offers Listening plans (Team/$300/month, Enterprise/custom) and four Automate tiers (Bronze-Platinum) based on usage. Get in touch for a personalized SentiOne price estimate.

Does SentiOne have a mobile app?

Yes, SentiOne offers a mobile app.

What level of support does SentiOne offer?

SentiOne provides dedicated support through its Knowledge Base, live chat, and email assistance for both Listen and Automate products.