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Overview
ServiceDesk Plus MSP is a comprehensive web-based ITSM solution designed for Managed Service Providers. Advanced capabilities like CMDB, Change, and Problem Management require Enterprise edition or add-ons. It features a multi-tenant help desk, integrated asset management, and supports multiple clients from a single console.
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Starting Price
Custom
ServiceDesk Plus MSP Specifications
Live Chat
Omnichannel Support
SLA Management
Escalation Management
What Is ServiceDesk Plus MSP?
ServiceDesk Plus MSP is an all-in-one IT Service Management (ITSM) suite designed to help Managed Service Providers (MSPs) efficiently service and support their clients. Utilizing a powerful multi-tenant architecture, the platform allows technicians to manage requests, assets, SLAs, and billing for multiple organizations from a single, centralized console. This unified approach eliminates the need to juggle multiple tools, dramatically reducing response and resolution times while ensuring data segregation and customized service delivery for each client.
ServiceDesk Plus MSP Pricing
ServiceDesk Plus MSP provides flexible subscription-based pricing with options for both cloud and on-premises deployment. It offers:
Cloude
- Standard: start at $21/month/tech
- Professional: Starts at $34month/tech
- Enterprise: Starts at $79/month/tech
On-Premises
- Standard: Starts at $145/technician
- Professional: Starts at $723/technician
- Enterprise: Starts at $1,273/technician
Disclaimer: The pricing is subject to change.
ServiceDesk Plus MSP Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Map
- Zoho CRM
- Zoho Books
- Salesforce CRM
Who Is ServiceDesk Plus MSP For?
ServiceDesk Plus MSP software is ideal for a wide range of industries, including:
- Managed Service Providers (MSPs)
- IT service providers
- Outsourced help desks
- Consulting firms offering IT support services
Is ServiceDesk Plus MSP Right For You?
ServiceDesk Plus MSP is an excellent choice if your Managed Service Provider business needs a scalable, all-in-one platform to handle multiple clients from a single interface. Its core strengths lie in its multi-tenant architecture and robust ITSM capabilities, particularly in the Enterprise edition, which offers comprehensive Change and Problem Management. While some users report a learning curve and a slightly dated UI, the extensive feature set, native integrations with other ManageEngine tools, and cost-effective tiered pricing make it a compelling solution for centralizing help desk, asset, and professional services automation needs.
Still doubtful if ServiceDesk Plus MSP softwareis the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ServiceDesk Plus MSP Features
This feature allows MSPs to manage all client accounts through a multi-tenant framework, configuring account-specific automations, SLAs, knowledge bases, assets, and reports. It ensures personalized service while keeping client data secure and organized in a single dashboard.
This feature helps MSPs analyze root causes, track known errors, and reduce repeat incidents. It strengthens your help desk by improving issue resolution, enabling teams to proactively prevent recurring problems, and enhancing overall service quality.
This feature allows creation of account-specific SLAs, ensuring that service commitments are met consistently. It helps MSPs deliver timely, high-quality support, boost customer satisfaction, and maintain contractual service standards.
This feature facilitates real-time collaboration between technicians and requesters. It enables faster communication, more efficient issue resolution, and improved overall service delivery, ensuring clients receive immediate assistance when needed.
This feature presents key business metrics, such as revenue, customer satisfaction, billable and non-billable hours, and recent billing cycles. It simplifies reporting and monitoring without requiring complex queries or dashboard setup.
This feature lets MSPs visually design the complete life cycle of incoming tickets using a drag-and-drop canvas. It allows configuration and automation of actions at different stages and guides technicians with Next Actions to ensure efficient, consistent ticket resolution.
