Overview
Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.
Overall Rating
Based on 14 users reviews
4.4
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
Custom
Simplify360 Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Simplify360?
Simplify360 is cloud-based customer service software tailored for businesses across industries that aim to manage support and engagement efficiently. It offers AI-driven solutions that unify customer interactions from various digital channels, simplifying service workflows. The software addresses problems such as fragmented communication, delayed response times, and reputation management challenges.
Simplify360 Pricing
The software offers three packages:
- Standard: $50/user/month
- Growth: $90/user/month
- Enterprise: custom quote provided
Simplify360 cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.
Disclaimer: Prices are subject to change.
Simplify360 Integrations
Simplify360 software seamlessly integrates with various popular third-party applications, including:
- Salesforce
- Google Analytics
- Freshdesk CRM
- Shopify
- Zoho
- Google Translate
- MS Dynamics
- Avaya
Watch a free Simplify360 demo to learn more about its integrations.
Who Is Simplify360 For?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Cosmetics
- Marketing and advertising
- Transportation
- Internet
- Education management
- Insurance
- Architecture and planning
Is Simplify360 Right For You?
Simplify360 is ideal for businesses because it centralizes customer interactions, making support management across channels efficient and streamlined. Its AI-driven tools help companies to automate repetitive tasks, freeing up agents for more complex issues and boosting productivity. Additionally, Simplify360’s focus on reputation management and real-time engagement helps businesses maintain a positive brand image and promptly address customer concerns. It is also scalable and secure.
Is Simplify360 right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
Simplify360 Features
Digital care centralizes customer support by consolidating queries from social media, messaging apps, and websites. This integration ensures timely responses across digital platforms, improving customer satisfaction by streamlining support and reducing response times.
This feature merges interactions from various channels—social, email, chat—into one interface. The unified approach allows agents to track conversations seamlessly, providing a consistent experience that strengthens customer relationships and enhances service efficiency.
The software organizes and automates email responses, categorizing inquiries for faster handling. It improves response time and reduces agent workload, making it easier to prioritize and resolve high-volume email support issues effectively.
Simplify360 enables businesses to monitor and respond to reviews on platforms like Google and Facebook. This helps companies manage their reputation, address customer concerns, and gather feedback to enhance customer satisfaction.
AI chatbots provide automated, 24/7 support for common queries across channels. These bots handle routine questions, enabling agents to focus on complex issues, thus increasing efficiency and ensuring customers receive instant responses anytime.