Start Hotspot
Last Updated
Overview
Start Hotspot delivers a centralized cloud Wi-Fi platform that transforms guest access into a powerful marketing tool. While transferring the software to another platform is a bit difficult, its intuitive tools ensure powerful, compliant Wi-Fi billing and customer relationship management for the hospitality and retail sectors.
Overall Rating
Based on 2 users reviews
2.5
Rating Distribution
Positive
50%
Neutral
0%
Negative
50%
Starting Price
Multiple Tiers
Start Hotspot Specifications
- Analytics And Reporting
- Customer Feedback Surveys
- Customer Profiles
- Knowledge Base
Start Hotspot Features
Wi-Fi Billing
The platform includes a robust system for managing paid Wi-Fi services, supporting various payment gateways and usage models. It automates the process of generating access tickets, tracking usage, and processing payments for a seamless and professional user experience.
Wi-Fi Management
Start Hotspot Centralizes control over all network devices and access points to ensure stability and optimal performance across all locations. Tools included in this module allow for bandwidth shaping, usage limits, and secure, compliant network operation.
Real-Time Statistics
The system provides instant access to comprehensive data on network usage, customer engagement rates, and marketing campaign performance. This functionality ensures that business operators can monitor critical operational metrics as they occur and quickly respond to any emerging trends or issues.
Wi-Fi Marketing
The platform provides extensive tools for leveraging guest Wi-Fi access as a marketing channel. It facilitates the creation of targeted campaigns, personalized login experiences, and data capture to enhance customer relationships and promote new services effectively.
Customer Surveys
This feature allows for the quick deployment of customizable surveys immediately following guest login or service use. It gathers valuable feedback directly from customers, providing actionable insights into service quality and identifying areas for immediate improvement.
Pros And Cons of Start Hotspot
Pros
Robust analytics feature
Strong Wi-Fi control options
Helps in marketing business offerings
Cons
Transferring the software to another platform is difficult
The website’s outlook is a bit outdated
Start Hotspot Reviews
Total 2 reviews
2.5
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars50%
Share your experience
Consumer Services, 11-50 employees
“Complex software and awful support”
Pros
The price is low and it does include many of the features we need.
Cons
Customer support has been terrible. Since the team is based in Serbia, help is only available very early in the morning and not during the day in the US. The software feels very complex and doesn't always work properly and customers often complain that they can't log in. The interface looks outdated like it hasn't been updated in years and it's not very appealing. Integration is okay.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Internet, 11-50 employees
“Fast WiFi setup”
Pros
Getting a WiFi system up and running with this is pretty quick and I can manage each guest's usage whenever I need to. The part I appreciate most is the analytics available after guests disconnect since they give helpful feedback on whether people were actually satisfied with the service.
Cons
Another thing that's been a plus is being able to try the free trial without having to enter a credit card. I haven't had any issues with it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Frequently Asked Questions
Does Start Hotspot offer an API?
Yes, Start Hotspot does offer an API.
What types of Start Hotspot pricing plans are available?
Start Hotspot offers three categories of pricing plans: Cloud, Business, and Enterprise. Receive a personalized Start Hotspot cost estimate specific to your organization.
Who are the typical users of Start Hotspot?
Start Hotspot features support organizations in the education, retail, healthcare, banking and finance, and travel and hospitality industries.
What other apps does Start Hotspot integrate with?
Start Hotspot integrates with Hotelogix PMS, Cloudbeds, Protel PMS, RoomKeyPMS, innRoad, and Clarity software.
What language does Start Hotspot support?
Start Hotspot supports the English language.
Does Start Hotspot have a mobile app?
Yes, Start Hotspot offers a dedicated mobile app.
What level of support does Start Hotspot offer?
Start Hotspot offers support via phone, email, and live chat. Users can also fill out an online form to get in touch with the team.