Protel PMS

“frustrating and inefficient hotel software”

Pros

Price is one of the few advantages and even that has its limits. It's also useful to get a view of several hotels at the same time which can be interesting when collecting data.

Cons

This application is not simple at all. I've worked with around ten hotel software systems and it is by far the least practical one to use. Because of that, it slows down responsiveness and ends up affecting revenue. The support service is disastrous slow to respond and seemingly not competent with their own software. The training provided at the time of purchase is neither clear nor pleasant. Even just logging into the application wastes time.

“overly complicated system”

Pros

I honestly can't point to a single aspect of this software that competitors should look at as a benchmark or source of inspiration.

Cons

This tool is very slow. The whole system is built around unnecessarily complicated procedures for tasks that should be much more simple. On top of that a lot of information has to be entered repeatedly across different windows in the software.

“Outdated design”

Pros

The interface is simple, clear and pretty self-explanatory for Windows users. It also offers a good range of channels although many of them come at an extra cost and overall the system is relatively stable.

Cons

Performance is slow whether it's cloud-based or server-based and upgrades while not frequently but often seems to reduce stability. The design feels very old-school and the quality of service is completely inconsistent I've seen everything from an issue being fixed within an hour to week-long back-and-forth, across three different hotels. It also becomes fairly expensive if you need the complete functions and integration with different third-party software.