Last Updated
Overview
Protel PMS streamlines hotel operations by centralizing bookings, front desk tasks, and guest management into a cloud-based platform, helping hospitality teams improve efficiency and service delivery. While reports can be difficult to customize, its integrations, automation tools, and scalability make it a reliable choice for hotels.
Overall Rating
Based on 16 users reviews
3.3
Rating Distribution
Positive
56%
Neutral
19%
Negative
25%
Starting Price
Custom
Protel PMS Specifications
- Online Portal For Tenants
- Integration With Financial Systems
- Rent Collection
- Property Accounting
What Is Protel PMS?
Protel PMS is a cloud-based property management system designed to simplify daily hotel operations such as reservations, check-ins, check-outs, billing, and housekeeping. It helps hotels reduce operational complexity with an intuitive interface that requires minimal training. By automating core workflows and enabling secure remote access, it improves efficiency, reduces manual errors, and supports smoother guest experiences. The platform is suitable for hotels of all sizes looking to streamline front-desk and back-office operations.
How Much Does Protel PMS Cost?
The pricing of Protel Cloud PMS falls between $300 and $1,200/month, according to industry benchmarks for similar hotel property management systems. This range is intended for general budgeting purposes, as actual costs can differ based on the size of the property, number of rooms, selected modules, and specific operational requirements.
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $1,500–$8,000 for setup, system configuration, and go-live support, depending on property size and complexity
- Data Migration: $500–$3,000 for transferring historical reservations, guest profiles, and billing data from legacy systems or spreadsheets
- Training And Onboarding: $500–$2,500 for staff training across front desk, housekeeping, and management teams, scaling with team size
- Integrations (API/Third-party systems): $1,000–$5,000 for connecting channel managers, OTAs, CRM tools, and other systems within the 1,100+ integration ecosystem
- Customization And Configuration: $500–$3,000 for custom rate plans, reporting templates, workflows, and branding adjustments beyond default setup
- Ongoing Support/Premium Support: $100–$500/month for enhanced SLAs, priority support, or dedicated account management beyond standard support
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Protel PMS Integrations
The software supports integration with multiple systems and platforms, such as:
- Guezzt
- Smart Host
- Lighthouse Performance
- BIRDS
- Canary Technologies
Who Is Protel PMS For?
Protel PMS is ideal for a wide range of industries and sectors, including:
- Hospitality
- Travel
- Retail
Is Protel PMS Right For You?
Protel Cloud PMS is a suitable choice for hotels looking to simplify operations through an intuitive and easy-to-adopt system. Trusted by clients like Keadeen Hotel and Hollybourne Developments, it reflects real-world reliability. Its cloud-native design with AWS-backed security and unified payments approach makes it a practical option for properties aiming to reduce manual processes and maintain secure, efficient daily operations.
Still unsure about Protel PMS? Connect with our customer support staff at (661) 384-7070 for further guidance.
Protel PMS Features
Gift Card
The software offers a gift card system designed to help hoteliers generate additional revenue and improve guest retention. It supports both physical and digital formats, allowing properties to create flexible gifting options while strengthening brand visibility and encouraging prepaid bookings across different customer segments.
Guest Journey Management
Protel Cloud PMS provides an integrated guest journey management feature that connects check-in, check-out, booking, and payment workflows within a single system. It synchronizes front-desk operations with digital reservation and billing processes, ensuring consistent data handling across all guest touchpoints and enabling staff to manage arrival and departure procedures efficiently within one unified platform.
Multi-Currency Pricing
Protel Cloud PMS delivers multi-currency pricing functionality that allows guests to view and pay for services in their preferred currency throughout the booking process. It enhances pricing clarity, simplifies international transactions, and helps hotels attract a broader global audience by reducing payment friction.
Food And Beverage Payments
The platform includes a food and beverage payment solution that enables seamless transactions across restaurants, bars, and in-room dining. It supports multiple payment points such as counters, tables, and digital ordering systems, helping hotels improve service speed and operational efficiency.
Booking Engine
Protel Cloud PMS provides a booking engine that streamlines the reservation process by offering guests a simple and efficient booking journey. It enables real-time availability and pricing management while ensuring a smooth experience that increases direct bookings and reduces reliance on third-party channels.
Pros And Cons of Protel PMS
Pros
Unified payments reduce manual reconciliation workload significantly
Automated workflows improve operational efficiency and reduce errors
Cloud-native system enabling secure remote access anywhere
Cons
Customer support response times may vary
Occasional bulk import export issues may cause temporary system slowdown
Protel PMS Reviews
Total 16 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars31%
4
Stars25%
3
Stars13%
2
Stars6%
1
Stars25%
Share your experience
Anonymous
Leisure, Travel & Tourism, '11-50 employees
Less than 6 months
“frustrating and inefficient hotel software”
Pros
Price is one of the few advantages and even that has its limits. It's also useful to get a view of several hotels at the same time which can be interesting when collecting data.
Cons
This application is not simple at all. I've worked with around ten hotel software systems and it is by far the least practical one to use. Because of that, it slows down responsiveness and ends up affecting revenue. The support service is disastrous slow to respond and seemingly not competent with their own software. The training provided at the time of purchase is neither clear nor pleasant. Even just logging into the application wastes time.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Emilio P.
Hospitality, '11-50 employees
More than a year
“overly complicated system”
Pros
I honestly can't point to a single aspect of this software that competitors should look at as a benchmark or source of inspiration.
Cons
This tool is very slow. The whole system is built around unnecessarily complicated procedures for tasks that should be much more simple. On top of that a lot of information has to be entered repeatedly across different windows in the software.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Florian H.
Hospitality, '11-50 employees
More than a year
“Outdated design”
Pros
The interface is simple, clear and pretty self-explanatory for Windows users. It also offers a good range of channels although many of them come at an extra cost and overall the system is relatively stable.
Cons
Performance is slow whether it's cloud-based or server-based and upgrades while not frequently but often seems to reduce stability. The design feels very old-school and the quality of service is completely inconsistent I've seen everything from an issue being fixed within an hour to week-long back-and-forth, across three different hotels. It also becomes fairly expensive if you need the complete functions and integration with different third-party software.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
5
Frequently Asked Questions
Does Protel PMS offer an API?
Yes, Protel PMS offers an API.
Does Protel PMS have a mobile app?
No, Protel PMS does not offer a dedicated mobile app.
What types of pricing plans does Protel PMS offer?
Protel PMS pricing is estimated between $300 and $1,200/month, based on industry benchmarks, with actual costs varying by property size, rooms, modules, and requirements. Get a detailed Protel PMS cost breakdown to make an informed decision.
What language does Protel PMS support?
Protel PMS software primarily supports English, Spanish, French, Italian, and German.
What level of support does Protel PMS offer?
Protel PMS offers support via an online ticket portal, phone, email, and live chat.
Who are the typical users of Protel PMS?
Protel PMS features are used by hotel front office teams, operations managers, housekeeping staff, revenue managers, and hotel owners who need centralized control over reservations, billing, guest management, and daily property operations.
What other apps does Protel PMS integrate with?
Protel PMS integrates with platforms like Smart Host, Canary Technologies, Lighthouse Performance, Guezzt, and BIRDS.