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Textline

Textline

Last Updated Feb 14, 2025

Overview

Textline offers straightforward SMS-based customer support that helps teams manage and respond to inquiries efficiently. While it requires some setup for team workflows, its clean interface and essential integrations make it a reliable tool for enhancing customer communication.

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Overall Rating

Based on 9 users reviews

4.8

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price

What Is Textline?

Overview

Textline is a cloud-based customer service software designed for industries that rely on quick, efficient customer communication, including retail and logistics. It enables businesses to manage SMS-based interactions, helping teams address customer inquiries rapidly and improve response times. By centralizing text communication, Textline streamlines processes like customer support and appointment scheduling, solving challenges such as delayed responses, scattered communications, and customer follow-up gaps.  

Textline Pricing

The software offers four packages:

  • Limited: $20/agent/month
  • Standard: $30/agent/month
  • Pro: $50/agent/month
  • Enterprise: custom quote provided
Textline cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

 

Disclaimer: Prices are subject to change.

Textline Integrations

Textline software seamlessly integrates with various business applications, including:

 

Watch a free Textline demo to learn more about its integrations.

Who Is Textline For?

The software is designed for businesses of all sizes across various industries, such as:

  • Financial services
  • Marketing and advertising
  • Entertainment
  • Education management
  • Sports
  • Farming
  • Non-profit organization management

Is Textline Right For You?

Widely recognized for enhancing customer satisfaction and team productivity, Textline stands out as a straightforward and dependable solution in the customer messaging software landscape. The software enhances teamwork and collaboration, is scalable and secure, and is SOC 2-compliant.

Still trying to figure out if Textline is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.

Pros And Cons of Textline

Pros

  • Excellent customer support, ensuring timely assistance

  • Helpful reporting tools to simplify communications

  • Promotes stronger team collaboration

Cons

  • Some CRM integration limitations

  • Requires third-party tools for advanced features

Frequently Asked Questions

Yes, Textline offers an API.

Textline supports English.

Textline integrates with Zendesk Support, Slack, Salesforce, HubSpot, and many more.

Yes, Textline has a mobile app.

Textline price starts at $20/agent/month for the Limited plan, $30/agent/month for the Standard plan, and $50/agent/month for the Pro plan. Users can also get pricing for a tailormade plan.

The typical users of Textline are those in the sports, farming, and sports management industries.

Textline offers chat, email, helpdesk, and Knowledge Base.