Last Updated Feb 14, 2025
Overview
Textline offers straightforward SMS-based customer support that helps teams manage and respond to inquiries efficiently. While it requires some setup for team workflows, its clean interface and essential integrations make it a reliable tool for enhancing customer communication.
Overall Rating
Based on 9 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Textline Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Textline?
Overview
Textline is a cloud-based customer service software designed for industries that rely on quick, efficient customer communication, including retail and logistics. It enables businesses to manage SMS-based interactions, helping teams address customer inquiries rapidly and improve response times. By centralizing text communication, Textline streamlines processes like customer support and appointment scheduling, solving challenges such as delayed responses, scattered communications, and customer follow-up gaps.
Textline Pricing
The software offers four packages:
- Limited: $20/agent/month
- Standard: $30/agent/month
- Pro: $50/agent/month
- Enterprise: custom quote provided
Disclaimer: Prices are subject to change.
Textline Integrations
Textline software seamlessly integrates with various business applications, including:
- Salesforce
- Zendesk Support
- Slack
- Talkdesk
- Aircall
- Zapier
- HubSpot
- Pipedrive
Who Is Textline For?
The software is designed for businesses of all sizes across various industries, such as:
- Financial services
- Marketing and advertising
- Entertainment
- Education management
- Sports
- Farming
- Non-profit organization management
Is Textline Right For You?
Widely recognized for enhancing customer satisfaction and team productivity, Textline stands out as a straightforward and dependable solution in the customer messaging software landscape. The software enhances teamwork and collaboration, is scalable and secure, and is SOC 2-compliant.
Still trying to figure out if Textline is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
Textline Features
Store customer contact information for quick access, enabling personalized communication. By organizing contacts in one place, it reduces search time and enhances the efficiency of customer interactions.
The announcements feature lets teams send one-way messages to a large audience simultaneously, ideal for updates or promotions. This saves time and ensures that critical information reaches all customers instantly.
Group messaging allows teams to communicate with multiple recipients within a single thread, improving collaboration on customer issues and streamlining team discussions to provide cohesive responses.
Conversation management tools help teams organize, assign, and track customer inquiries effectively, preventing missed messages and ensuring timely responses. This feature boosts team accountability and customer satisfaction.
Surveys in Textline allow businesses to gather customer feedback directly through SMS, facilitating quick insights on customer satisfaction and service improvements. This feature enhances customer experience by prioritizing feedback-based improvements.