Textline

Textline

9 Review(s)

Overview

Textline offers straightforward SMS-based customer support that helps teams manage and respond to inquiries efficiently. While it requires some setup for team workflows, its clean interface and essential integrations make it a reliable tool for enhancing customer communication.

Overall Rating

Based on 9 users reviews

4.8

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price

Textline Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

View All Specifications

What Is Textline?

Overview

Textline is a cloud-based customer service software designed for industries that rely on quick, efficient customer communication, including retail and logistics. It enables businesses to manage SMS-based interactions, helping teams address customer inquiries rapidly and improve response times. By centralizing text communication, Textline streamlines processes like customer support and appointment scheduling, solving challenges such as delayed responses, scattered communications, and customer follow-up gaps.  

Textline Pricing

The software offers four packages:

  • Limited: $20/agent/month
  • Standard: $30/agent/month
  • Pro: $50/agent/month
  • Enterprise: custom quote provided
Textline cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

 

Disclaimer: Prices are subject to change.

Textline Integrations

Textline software seamlessly integrates with various business applications, including:

 

Watch a free Textline demo to learn more about its integrations.

Who Is Textline For?

The software is designed for businesses of all sizes across various industries, such as:

  • Financial services
  • Marketing and advertising
  • Entertainment
  • Education management
  • Sports
  • Farming
  • Non-profit organization management

Is Textline Right For You?

Widely recognized for enhancing customer satisfaction and team productivity, Textline stands out as a straightforward and dependable solution in the customer messaging software landscape. The software enhances teamwork and collaboration, is scalable and secure, and is SOC 2-compliant.

Still trying to figure out if Textline is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.

Textline Features

Store customer contact information for quick access, enabling personalized communication. By organizing contacts in one place, it reduces search time and enhances the efficiency of customer interactions.

See How It Works

The announcements feature lets teams send one-way messages to a large audience simultaneously, ideal for updates or promotions. This saves time and ensures that critical information reaches all customers instantly.

See How It Works

Group messaging allows teams to communicate with multiple recipients within a single thread, improving collaboration on customer issues and streamlining team discussions to provide cohesive responses.

See How It Works

Conversation management tools help teams organize, assign, and track customer inquiries effectively, preventing missed messages and ensuring timely responses. This feature boosts team accountability and customer satisfaction.

See How It Works

Surveys in Textline allow businesses to gather customer feedback directly through SMS, facilitating quick insights on customer satisfaction and service improvements. This feature enhances customer experience by prioritizing feedback-based improvements.

See How It Works

Pros And Cons of Textline

Pros

  • Excellent customer support, ensuring timely assistance

  • Helpful reporting tools to simplify communications

  • Promotes stronger team collaboration

Cons

  • Some CRM integration limitations

  • Requires third-party tools for advanced features

Textline Reviews

Total 9 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

22%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

A

Anthony

Insurance, 1-10 employees

More than a year

5.0
March 2024

Excellent texting service

Pros

The platform is easy to use and training agents on it is also very simple.

Cons

The native features in Pipedrive could be enhanced a bit further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shae

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
February 2024

Amazing product! So Easy to use!

Pros

It's very userfriendly and the support team is responsive and helpful. It does more than expected and has made programming and client follow-up easier.

Cons

No issues !! we enjoy using it. The automation and shortcuts are very helpful and we haven't noticed any cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ellen

Mental Health Care, 1-10 employees

More than a year

4.0
January 2024

I had a great experience using it!

Pros

The experience has been positive, with Skylar from customer support being especially patient with someone who isn't very tech savvy.

Cons

Customer support is only available Monday through Friday, which is a limitation.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

Frequently Asked Questions

Yes, Textline offers an API.

Textline supports English.

Textline integrates with Zendesk Support, Slack, Salesforce, HubSpot, and many more.

Yes, Textline has a mobile app.

Textline price starts at $20/agent/month for the Limited plan, $30/agent/month for the Standard plan, and $50/agent/month for the Pro plan. Users can also get pricing for a tailormade plan.

The typical users of Textline are those in the sports, farming, and sports management industries.

Textline offers chat, email, helpdesk, and Knowledge Base.