Tikit: Pricing, Free Demo & Features

Name: Tikit
Rating: 5 (3 reviews)

Last Updated Oct 16, 2026

Overview

Tikit is an ITSM platform that provides native integration with Microsoft Cloud, enabling effortless, conversational ticketing directly in Microsoft Teams. Despite some user feedback around the bot's card-based reply flow, the platform's automation capabilities and highly responsive customer support make it a compelling solution.

Overall Rating

Based on 3 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$26

per agent per month

Product Snapshot

Tikit Specifications

Live Chat
Omnichannel Support
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Queue Management
Email Management
Knowledge Base

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What Is Tikit?

Tikit is a purpose-built customer service management platform that leverages the Microsoft Cloud ecosystem. It allows organizations to expand ITSM beyond IT, enabling departments such as HR and finance to manage their requests through a unified Enterprise Service Management (ESM) solution. Moreover, with real-time collaboration within Microsoft Teams, users can create and manage tickets directly from conversations without leaving the application.

What Is Tikit Best For?

Tikit's sharpest edge is ticketing built directly inside Microsoft Teams without any portal switching or separate login. It serves IT departments, HR, and operations teams in Microsoft 365-heavy organizations that have outgrown shared inboxes. Users stop losing requests in chat, eliminate manual ticket logging, and cut onboarding time for new agents. The ticket mechanism inside Teams is what makes adoption easy, where other tools don't.

How Much Does Tikit Cost?

Tikit price starts at $26/agent/month for the Microsoft Teams Ticketing plan, which is billed annually. The vendor also offers a 14-day free trial of all the plans, including:

Microsoft 365 Service Desk – $39/agent/month (Billed Annually)
Microsoft 365 ITSM – $49/agent/month (Billed Annually)

Tikit offers optional paid consulting packages for organizations that need hands-on implementation beyond the complimentary free setup session:

Streamlined Setup – $2,490
Accelerated Setup – $4,990
Business Ready Setup – $14,990

Users rate Tikit highly for value, noting that the pricing fits their budget and led to a quick upgrade to the top-tier plan. Some reviewers also mention that a few mid-tier features are still evolving, which may impact smaller teams, but overall sentiment remains positive among Microsoft 365-focused organizations. Get in touch for a flexible Tikit price quote today.

Disclaimer: The pricing is subject to change.

Tikit Integrations

The system supports integration with multiple platforms, such as:

How Does Tikit Work?

Getting started with Tikit is straightforward. Here's how the platform works once you're in:

Install both the Tikit agent app and the Virtual Agent bot directly inside Microsoft Teams through Microsoft's provisioning process and log in. A Microsoft 365 admin must be present for the initial setup
Right-click any Teams chat message to convert it into a trackable ticket. The ticket is created from the conversation without leaving Teams
End users submit requests through the Virtual Agent bot in Teams, the end-user web portal, or a configured Outlook mailbox, depending on how they prefer to work
Agents manage tickets, SLAs, lifecycle stages, and knowledge base articles from a dedicated web portal that is kept separate from the end-user interface
Repetitive processes like onboarding and approval routing are handled by connecting Power Automate flows to ticket events, so configuration is done without code
Device inventory and user details from Intune and Entra appear directly inside the ticket, available to agents during resolution
Ticket volume, resolution times, and workload data are tracked by connecting Tikit to Power BI or Excel for dashboard-level reporting

Schedule a free Tikit demo to explore the software in action.

Who Is Tikit For?

Tikit software is ideal for several industries and sectors, including:

Marketing
Human resources
Accounting
Software development
Information technology

Tikit Use Cases

Based on our analysis of user reviews and Tikit's current capabilities, we have identified key scenarios where this software is a good fit for operations teams:

Microsoft-Centric Organizations Managing Internal Support

Tikit fits best in environments already running on Microsoft Teams and Microsoft 365. Employees raise and track requests within the same channels they use daily, which cuts down on separate portals and extra logins. For organizations where IT has already standardized on the Microsoft stack, this removes a common friction point, i.e., getting non-technical staff to adopt a new tool.

Small IT Teams Handling High Request Volumes

Small or single-person IT teams get the most out of Tikit's ability to handle intake, updates, and resolution without investing in multiple systems. Setup is straightforward, and onboarding new agents does not require extended training. Several reviewers specifically noted they were operational within days. For teams that need a structured process without the overhead of an enterprise ITSM rollout, this efficiency matters.

Organizations Expanding ITSM Beyond IT

Tikit is not limited to IT support. HR teams handling onboarding queries, finance departments fielding procurement requests, and facilities teams managing maintenance tickets can each run their own queues on the same platform. For organizations trying to standardize how internal requests are handled across departments, this reduces the need for separate tools with separate contracts.

Teams Prioritizing Self-Service And Ticket Deflection

For organizations dealing with a high volume of repetitive requests, Tikit's virtual agent can intercept common questions before they reach an agent. Employees get answers through a knowledge-driven chat flow, and only unresolved issues get escalated to the queue. This is particularly relevant for support teams with limited headcounts that cannot realistically respond to every incoming request manually.

Is Tikit Right For You?

If your organization is already heavily invested in Microsoft 365, then Tikit software can be a strong fit, as its native design maximizes the existing technology of ROI. The software is SOC 2 Type 2, GDPR, and HIPAA compliant, ensuring the security of sensitive user data. It is a reliable enterprise service management solution that scales beyond IT to unify support across departments such as HR and finance.

Still unsure about investing in the Tikit software? Contact our customer support experts at (661) 384-7070 for further assistance.

Tikit Features

Automated Workflows

Tikit software simplifies IT operations, such as employee onboarding and offboarding, by leveraging native connections with Power Automate. It automates redundant tasks, such as user creation in Entra, saving time and mitigating human error. IT teams can also provision and manage Azure infrastructure efficiently using Logic Apps.

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Convenient Ticket Creation

This functionality enables users and agents to create actionable, trackable tickets directly from Microsoft Teams chats with a simple right-click. It also includes seamless integration with Microsoft Outlook, enabling effortless ticket submission and updates directly through email.

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Dedicated Web Portals

Tikit features distinct web portals for agents and end users, providing clear role separation and safeguarding privacy. The agent portal functions as a centralized hub for managing tickets, knowledge base content, automations, and lifecycles. Conversely, the end-user portal ensures a seamless experience for submitting new requests, tracking the status of existing issues, and engaging with support.

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Create Custom Forms

The platform empowers agents to gather essential, high-quality information during the initial service request intake process. Using Tikit’s custom forms, agents can proactively ask follow-up questions to secure all necessary details.

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Affected Users And Collaborators

This feature enhances transparency and collaboration by allowing multiple requestors and assignees to be included on any ticket. By involving key stakeholders and explicitly identifying affected collaborators in the support process, faster resolution times are achieved. The software ensures that everyone remains informed and engaged, allowing issues to be addressed efficiently without anyone being overlooked.

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AI-Powered Virtual Agent

Tikit's Virtual Agent is a Teams bot dedicated exclusively to end users. It handles service request submissions, incident reporting, and knowledge retrieval through conversational chat without routing users to an agent first. IT teams can customize their name and appearance, and it connects directly to the AI-powered service catalog for structured request handling.

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AI-Powered Ticket Deflection

Powered by Azure OpenAI, Tikit intercepts incoming requests before they reach the queue. It matches user questions against prepared Knowledge Base (KB) articles or uploaded organizational documents and delivers answers automatically. If the response resolves the issue, no ticket is created. This reduces repetitive ticket volume and frees agents to handle requests that genuinely require human attention.

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Pros And Cons of Tikit

A quick look at Tikit's strengths and weaknesses to
help you decide if it's the right fit

Pros

Easy tweaks speed up customization
Better tracking boosts efficiency
Supports quick learning

Cons

Limited replies reduce consistency
Escalation settings need improvement, as urgent tickets are not easy to prioritize

Tikit Pricing

An overview of Tikit pricing plans to help you
choose the best option for your team and budget.

Microsoft Teams Ticketing	Microsoft 365 Service Desk	Microsoft 365 ITSM

Single Sign-On Tikit Virtual Agent in Teams Ticket Creation from Chat Tikit in Teams iOS and Android Compatible	All features in Teams Ticketing plan, plus: Ticket Creation from Email Tikit Agent and Requestor Portal Multi-Department AI-Powered Ticket Deflection Multi-Response KB Articles Tasks, Approvals, SLA's Microsoft Cloud Integrations, such as Intune and Power BI Reporting	All features in Service Desk plan, plus: Multi-Department Mailboxes AI-Powered Service Catalog Microsoft Cloud Integrations, such as Power Automate, Azure Logic Apps, and OpenAI Ticket Lifecycles Notification Center Templates And Forms

Disclaimer: The pricing details were last updated on Sep 16, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Tikit Reviews

Insights from real users on Tikit’s features,
performance, and overall experience.

Total 3 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Graham P.

Real Estate, 51-100 employees

Less than 6 months

5.0

April 2026

“smooth Teams integration”

Pros

It connects with Microsoft Teams effortlessly and the software itself is very simple to use. Setting everything up and configuring the program is also simple and hassle-free.

Cons

Even after using this program for quite a while and becoming very familiar with it, I really haven't come across any features I dislike.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Chad K.

Wholesale, 51-100 employees

Less than 6 months

5.0

August 2025

“Fantastic value and fast rollout”

Pros

Getting it up and running took hardly any time at all. The live Teams support was readily available and even encouraged so we could see exactly how to use the platform and the help we received was excellent. The video tutorials are brief, clear and easy to revisit later when needed. For the price, it fit comfortably within our budget and the value was so strong that we upgraded to the top package within an hour of onboarding. The default setup was ready to use right away and making adjustments is simple when customization is needed. At this point, I honestly think of Tikit as my desktop support employee.

Cons

At times, the full comments or ticket attachments do not show up in the Teams app so I need to switch over to the web app. I already prefer using the web app so it is not a major issue for me but having that available in Teams as well would definitely be useful.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Small Business, 11-50 employees

5.0

May 2022

“real-time outreach with Salesforce”

Pros

Being able to reach leads in real time especially with the deep Salesforce integration, has been a huge advantage.

Cons

My only wish is that they still offered their Powerdialer product because it was amazing.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 3 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does Tikit support?

Tikit supports seven languages, including English, German, and Spanish.

Does Tikit offer an API?

Yes, Tikit offers an API.

Who are the typical users of Tikit?

Typical users of Tikit include professionals working in marketing, information technology, software development, human resources, and accounting industries and sectors.

What other apps does Tikit integrate with?

Tikit integrates with DocuSign, Asana, Entra, Airtable, Intune, Microsoft Teams, and Microsoft PowerBI.

What types of pricing plans does Tikit offer?

The software has three pricing plans that are billed annually: Microsoft Teams Ticketing at $26/agent/month, Microsoft 365 Service Desk at $39/agent/month, and Microsoft 365 ITSM at $49/agent/month. Get a custom Tikit cost today.

What level of support does Tikit offer?

Tikit provides online chat, a help portal, email, and phone support.

Does Tikit have a mobile app?

While Tikit does not offer a dedicated mobile app, it is compatible with both Teams on iOS and Android.