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Overview
Tikit is an ITSM platform that provides native integration with the Microsoft Cloud, enabling seamless, conversational ticketing directly in Microsoft Teams. Despite some user feedback regarding the unavailability of ticket attachments, the platform's automation capabilities and highly responsive customer support make it a compelling solution.
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Starting Price
Custom
Tikit Specifications
Live Chat
Omnichannel Support
Analytics And Reporting
Customer Feedback Surveys
What Is Tikit?
Tikit is a purpose-built customer service management platform that leverages the Microsoft Cloud ecosystem. It allows organizations to expand ITSM beyond IT, enabling departments such as HR and finance to manage their requests through a unified enterprise service management (ESM) solution. The platform's capabilities include real-time collaboration via Microsoft Teams, allowing users to create tickets with a simple right-click, streamlining support delivery.
Tikit Pricing
The vendor offers the following three Tikit pricing plans:
- Microsoft Teams Ticketing – $26/agent/month, billed annually
- Microsoft 365 Service Desk – $39/agent/month, billed annually
- Microsoft 365 ITSM – $49/agent/month, billed annually
Disclaimer: The pricing is subject to change.
Tikit Integrations
The system supports integration with multiple platforms, such as:
- Asana
- DocuSign
- Airtable Software
- Entra
- Microsoft Teams
- Intune
- Microsoft PowerBI
Who Is Tikit For?
Tikit software is ideal for several industries and sectors, including:
- Marketing
- Human resources
- Accounting
- Software development
- Information technology
Is Tikit Right For You?
Organizations heavily invested in Microsoft 365 might find Tikit software to be a perfect fit, as its native design maximizes the existing technology of ROI. The software is SOC Type 2, GDPR, and HIPAA compliant, ensuring the security of sensitive user data. It is a robust enterprise service management solution that scales beyond IT to unify support across departments such as HR and finance.
Still unsure about investing in the Tikit software? Contact our customer support experts at (661) 384-7070 for further assistance.
Tikit Features
Tikit software simplifies IT operations, such as employee onboarding and offboarding, by leveraging native connections with Power Automate. It automates redundant tasks, such as user creation in Entra, saving time and mitigating human error. IT teams can also provision and manage Azure infrastructure efficiently using Logic Apps.
This functionality enables users and agents to create actionable, trackable tickets directly from Microsoft Teams chats using a simple right-click. It also includes seamless integration with Microsoft Outlook, enabling effortless ticket submission and updates directly through email.
Tikit features distinct web portals for agents and end users, providing clear role separation and safeguarding privacy. The agent portal functions as a centralized hub for managing tickets, knowledge base content, automations, and lifecycles. Conversely, the end-user portal ensures a seamless experience for submitting new requests, tracking the status of existing issues, and engaging with support.
The platform empowers agents to gather essential, high-quality information during the initial service request intake process. Using custom and multi-response custom forms, agents can proactively ask follow-up questions to secure all necessary details.
This feature enhances transparency and collaboration by allowing multiple requestors and assignees to be included on any ticket. By involving key stakeholders and explicitly identifying affected collaborators in the support process, faster resolution times are achieved. The software ensures that everyone remains informed and engaged, allowing issues to be addressed efficiently without anyone being overlooked.
