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Overview
Tikit is an ITSM platform that provides native integration with the Microsoft Cloud, enabling seamless, conversational ticketing directly in Microsoft Teams. Despite some user feedback regarding the unavailability of ticket attachments, the platform's automation capabilities and highly responsive customer support make it a compelling solution.
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Starting Price
Custom
Tikit Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Customer Feedback Surveys
What Is Tikit?
Tikit is a purpose-built customer service management platform that leverages the Microsoft Cloud ecosystem. It allows organizations to expand ITSM beyond IT, enabling departments such as HR and finance to manage their requests through a unified enterprise service management (ESM) solution. The platform's capabilities include real-time collaboration via Microsoft Teams, allowing users to create tickets with a simple right-click, streamlining support delivery.
Tikit Pricing
The vendor offers the following three Tikit pricing plans:
- Microsoft Teams Ticketing – $26/agent/month, billed annually
- Microsoft 365 Service Desk – $39/agent/month, billed annually
- Microsoft 365 ITSM – $49/agent/month, billed annually
Disclaimer: The pricing is subject to change.
Tikit Integrations
The system supports integration with multiple platforms, such as:
- Asana
- DocuSign
- Airtable Software
- Entra
- Microsoft Teams
- Intune
- Microsoft PowerBI
Who Is Tikit For?
Tikit software is ideal for several industries and sectors, including:
- Marketing
- Human resources
- Accounting
- Software development
- Information technology
Is Tikit Right For You?
Organizations heavily invested in Microsoft 365 might find Tikit software to be a perfect fit, as its native design maximizes the existing technology of ROI. The software is SOC Type 2, GDPR, and HIPAA compliant, ensuring the security of sensitive user data. It is a robust enterprise service management solution that scales beyond IT to unify support across departments such as HR and finance.
Still unsure about investing in the Tikit software? Contact our customer support experts at (661) 384-7070 for further assistance.
Tikit Features
Automated Workflows
Tikit software simplifies IT operations, such as employee onboarding and offboarding, by leveraging native connections with Power Automate. It automates redundant tasks, such as user creation in Entra, saving time and mitigating human error. IT teams can also provision and manage Azure infrastructure efficiently using Logic Apps.
Convenient Ticket Creation
This functionality enables users and agents to create actionable, trackable tickets directly from Microsoft Teams chats using a simple right-click. It also includes seamless integration with Microsoft Outlook, enabling effortless ticket submission and updates directly through email.
Dedicated Web Portals
Tikit features distinct web portals for agents and end users, providing clear role separation and safeguarding privacy. The agent portal functions as a centralized hub for managing tickets, knowledge base content, automations, and lifecycles. Conversely, the end-user portal ensures a seamless experience for submitting new requests, tracking the status of existing issues, and engaging with support.
Create Custom Forms
The platform empowers agents to gather essential, high-quality information during the initial service request intake process. Using custom and multi-response custom forms, agents can proactively ask follow-up questions to secure all necessary details.
Affected Collaborators
This feature enhances transparency and collaboration by allowing multiple requestors and assignees to be included on any ticket. By involving key stakeholders and explicitly identifying affected collaborators in the support process, faster resolution times are achieved. The software ensures that everyone remains informed and engaged, allowing issues to be addressed efficiently without anyone being overlooked.
Pros And Cons of Tikit
Pros
Easy tweaks speed up customization
Better tracking boosts efficiency
Support quick learning
Cons
Limited replies reduce consistency
Lacks setup options
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Frequently Asked Questions
What other apps does Tikit integrate with?
Tikit integrates with DocuSign, Asana, Entra, Airtable, Intune, Microsoft Teams, and Microsoft PowerBI.
Does Tikit offer an API?
Yes, Tikit offers an API.
Does Tikit have a mobile app?
No, Tikit does not have a dedicated mobile app.
What types of pricing plans does Tikit offer?
The software has three pricing plans: Microsoft Teams Ticketing ($26/agent/month, billed annually), Microsoft 365 Service Desk ($39/agent/month, billed annually), and Microsoft 365 ITSM ($49/agent/month, billed annually). Get a custom Tikit cost today.
Who are the typical users of Tikit?
Typical users of Tikit include professionals working in marketing, information technology, software development, human resources, and accounting industries.
What language does Tikit support?
Tikit supports the English language.
What level of support does Tikit offer?
Tikit provides online chat, a help portal, email, and phone support.