Last Updated
Overview
TXTImpact simplifies business communication through efficient mass texting and two-way messaging tools to ensure high engagement for marketing and support. While initial implementation can require some time, its effective delivery rates and compliance support make it a strategic choice for critical operational alerts.
Overall Rating
Based on 12 users reviews
4.7
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Multiple Tiers
TXTImpact Specifications
- Analytics and Reporting
- Automated responses and Chatbots
- Call Center Management
- CRM Integration
What Is TXTImpact?
TXTImpact is a cloud-based customer service platform designed to help organizations communicate instantly with their audience. The software features powerful mass texting for broad outreach and unique email-to-SMS capabilities that integrate mobile alerts into existing email workflows.
By ensuring carrier compliance and offering high throughput, TXTImpact software solves the pain point of unreliable communication to effectively serve businesses from local retailers to large enterprises.
TXTImpact Pricing
The TXTImpact cost breakdown includes the following options:
Low Volume Plans:
- Basic: $29/month
- Start up: $49/month
- Lite: $99/month
- Pro: $299/month
High Volume Plans:
- Bronze: $625/month
- Silver: $1,100/month
- Gold: $2,000/month
Developer API Plans:
- Start up: $5/month
- Lite: $99/month
- Pro: $499/month
- Enterprise: $3,000/quarter
Disclaimer: The pricing is subject to change.
TXTImpact Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is TXTImpact For?
TXTImpact is ideal for a wide range of industries and sectors, including:
- Sports
- Healthcare
- Retail
- Nonprofits
- Education
Is TXTImpact Right For You?
TXTImpact is an excellent solution for organizations that prioritize functional reliability and strict regulatory compliance over aesthetics. It is well-suited for operations-heavy sectors like education and logistics that require email-to-SMS utilities. The platform is fully compliant with HIPAA, GDPR, TCPA, and 10DLC registration requirements, protecting client data through end-to-end encryption and a secure hosting infrastructure that is also SOC 2 and ISO 27001 compliant.
Still unsure whether TXTImpact? Connect with our customer support staff at (661) 384-7070 for further guidance.
TXTImpact Features
Email To Text
TXTImpact lets business personnel send standard text messages instantly to client phones by using their regular work email program. When a person in the business writes a message and sends it from their email, the platform automatically changes it into an SMS and delivers it to the mobile recipient. This two-way capability helps the staff handle client conversations easily using familiar email tools, which leads to faster service and better efficiency.
Text To Email
This feature enables clients to send SMS and picture messages directly to a business email address, which allows customer service teams to see text inquiries right in their normal email inbox. Agents can then reply to these client messages directly from their email program, which creates a smooth two-way communication loop. This function is helpful for managing text interactions effectively without making staff switch applications.
SMS Survey
The SMS Survey tool is used to gather immediate client feedback following a service interaction or event. The business creates survey questions within the platform that are sent through text messages to the target audience for easy completion. This feature allows for real-time data collection and feedback analysis, which enables a quick response to client opinions and an objective review of service performance.
MMS Messaging
MMS messaging improves basic text communication by allowing the sending and receiving of picture messages along with written text. This capability is important for sharing rich media like photos, digital coupons, or product images with clients. Supporting MMS messaging increases engagement and clarity by changing simple text conversations into visually helpful client interactions.
Landline Texting
TXTImpact software allows a business to activate text messaging on an existing landline or VoIP number without changing the voice provider. This means clients can send text messages to the familiar business phone number, which agents then manage through the centralized TXTImpact platform. This feature maintains brand recognition and facilitates communication with clients using a single and familiar company number for all needs.
Pros And Cons of TXTImpact
Pros
Intuitive dashboard and simple UI for straightforward operation
Mass texting with conditional logic for targeted messaging
Reliable SMS messaging services like text to email and email to text
Easy process to import contacts and start campaigns
Effortless setup for starting bulk SMS campaigns
Cons
The dashboard look could be updated and refreshed
Number registration process needs time to complete
API setup and compliance work require some time
Analytics and reporting could offer more deeper insights
TXTImpact Reviews
Total 12 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars17%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Jerry H.
Not Specified, N/A employees
“Smart features and great support”
Pros
Packed with innovative features, it made importing contacts simple and the analytics and tracking tools are easy to use. Customer support has also been proactive and consistently helpful whenever needed.
Cons
Up to this point, everything has been running without any problems. The support team has stayed helpful and proactive and I haven't run into any issues or delays so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Anonymous
Not Specified, N/A employees
“Texting features”
Pros
Running text marketing campaigns with this platform has been a really positive experience. It's very user-friendly and I've found it both reliable and affordable for mass texting. The standout part for me is the wide range of features, including some that feel genuinely unique, like Text to Screen, Email to MMS, Text to Vote and Mass Campaign, all included without extra fees. On top of that, the automation tools, convenient CRM integrations, strong delivery rates and excellent customer support make it even more valuable. Overall, it's a dependable, scalable and competitively priced solution for improving communication and increasing engagement.
Cons
It definitely offers enough features to handle the job but there's still room for improvement. The lack of AI integration and A/B testing feels like a missing piece and I'd really like to see those added in future updates.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Wes E.
Not Specified, N/A employees
“Messaging limits routing”
Pros
One thing that's useful is that drivers can text directly through the system and send copies of bills which helps keep communication and paperwork moving.
Cons
The downside is that it feels very generic. Since we have multiple departments, there's no clear way to tell where a message should be directed which makes routing texts difficult.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
5
Functionality
5
Frequently Asked Questions
Does TXTImpact offer an API?
Yes, the vendor provides an API.
What types of pricing plans does TXTImpact offer?
The vendor offers three distinct plan categories: Low Volume Plans (including Basic $29/month, Start up $49/month, Lite $99/month, and Pro $299/month), High Volume Plans (including Bronze $625/month, Silver $1,100/month, and Gold $2,000/month), and Developer API Plans (including Start up $5/month, Lite $99/month, and Pro $499/month). Request a customized TXTImpact price plan for your business today!
What language does TXTImpact support?
The platform currently supports English.
What level of support does TXTImpact offer?
The platform provides support through email, phone, chat, and contact form.
Who are the typical users of TXTImpact?
TXTImpact features are designed for industries and sectors like retail, education, sports, nonprofits, and healthcare.
Does TXTImpact have a mobile app?
Yes, TXTImpact offers a mobile app.
What other apps does TXTImpact integrate with?
The platform integrates with various software and services Constant Contact, Mailchimp, Salesforce, Zapier, and Zendesk.