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Overview
TXTImpact simplifies business communication through efficient mass texting and two-way messaging tools to ensure high engagement for marketing and support. While initial implementation can require some time, its effective delivery rates and compliance support make it a strategic choice for critical operational alerts.
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Starting Price
Multiple Tiers
TXTImpact Specifications
Analytics and Reporting
Automated responses and Chatbots
Call Center Management
CRM Integration
What Is TXTImpact?
TXTImpact is a cloud-based customer service platform designed to help organizations communicate instantly with their audience. The software features powerful mass texting for broad outreach and unique email-to-SMS capabilities that integrate mobile alerts into existing email workflows.
By ensuring carrier compliance and offering high throughput, TXTImpact software solves the pain point of unreliable communication to effectively serve businesses from local retailers to large enterprises.
TXTImpact Pricing
The TXTImpact cost breakdown includes the following options:
Low Volume Plans:
- Basic: $29/month
- Start up: $49/month
- Lite: $99/month
- Pro: $299/month
High Volume Plans:
- Bronze: $625/month
- Silver: $1,100/month
- Gold: $2,000/month
Developer API Plans:
- Start up: $5/month
- Lite: $99/month
- Pro: $499/month
- Enterprise: $3,000/quarter
Disclaimer: The pricing is subject to change.
TXTImpact Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is TXTImpact For?
TXTImpact is ideal for a wide range of industries and sectors, including:
- Sports
- Healthcare
- Retail
- Nonprofits
- Education
Is TXTImpact Right For You?
TXTImpact is an excellent solution for organizations that prioritize functional reliability and strict regulatory compliance over aesthetics. It is well-suited for operations-heavy sectors like education and logistics that require email-to-SMS utilities. The platform is fully compliant with HIPAA, GDPR, TCPA, and 10DLC registration requirements, protecting client data through end-to-end encryption and a secure hosting infrastructure that is also SOC 2 and ISO 27001 compliant.
Still unsure whether TXTImpact? Connect with our customer support staff at (661) 384-7070 for further guidance.
TXTImpact Features
TXTImpact lets business personnel send standard text messages instantly to client phones by using their regular work email program. When a person in the business writes a message and sends it from their email, the platform automatically changes it into an SMS and delivers it to the mobile recipient. This two-way capability helps the staff handle client conversations easily using familiar email tools, which leads to faster service and better efficiency.
This feature enables clients to send SMS and picture messages directly to a business email address, which allows customer service teams to see text inquiries right in their normal email inbox. Agents can then reply to these client messages directly from their email program, which creates a smooth two-way communication loop. This function is helpful for managing text interactions effectively without making staff switch applications.
The SMS Survey tool is used to gather immediate client feedback following a service interaction or event. The business creates survey questions within the platform that are sent through text messages to the target audience for easy completion. This feature allows for real-time data collection and feedback analysis, which enables a quick response to client opinions and an objective review of service performance.
MMS messaging improves basic text communication by allowing the sending and receiving of picture messages along with written text. This capability is important for sharing rich media like photos, digital coupons, or product images with clients. Supporting MMS messaging increases engagement and clarity by changing simple text conversations into visually helpful client interactions.
TXTImpact software allows a business to activate text messaging on an existing landline or VoIP number without changing the voice provider. This means clients can send text messages to the familiar business phone number, which agents then manage through the centralized TXTImpact platform. This feature maintains brand recognition and facilitates communication with clients using a single and familiar company number for all needs.
