Last Updated
Overview
Cherwell Service Management elevates your IT support through automation, intuitive self-service portals, and a centralized asset management system. While it might present a slight learning curve for new users, cherwell software features quickly justify the investment.
Overall Rating
Based on 15 users reviews
3.9
Rating Distribution
Positive
73%
Neutral
20%
Negative
7%
Starting Price
Custom Pricing
Cherwell Service Management Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Cherwell Service Management?
Overview
Cherwell Service Management, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.
Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.
What Is Cherwell Service Management Best For?
Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.
Cherwell Pricing
The vendor offers the following four Cherwell pricing plans:
- ITSM Professional – Custom Pricing
- ITSM Enterprise – Custom Pricing
- ITSM Premium – Custom Pricing
- ITSM Enterprise Premium – Custom Pricing
Cherwell Service Management Integrations
The software integrates with iPaaS, providing over 1000 connectors for swift and seamless integration.
How Does Cherwell Service Management Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in to the Cherwell Service Management platform using your credentials
- Use the service request feature to automate and upgrade your service and support processes
- Consolidate your hardware and software license, usage, and inventory data to manage IT investments
- Optimize your software and hardware assets for better utilization
- Gain insights to optimize your operations with ITOM insights
Who Is Cherwell Service Management For?
Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:
- Department of defense
- Healthcare
- Education
- Retail
- Logistics
Is Cherwell Service Management Software Right For You?
Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell Service Management software can be the right choice.
Cherwell Service Management takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).
Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.
Cherwell Service Management Features
Service Management
Cherwell Service Management allows businesses to automate and upgrade their service and support processes, enhancing problem-management capabilities. It helps improve service delivery and reduce costs by streamlining workflows, reducing manual effort, and increasing efficiency.
IT Self-Service Portal
The software provides an IT self-service portal that allows users to submit and fulfill requests, report issues, check status, and remediate incidents, enabling seamless project tracking. Cherwell Service Management improves the user experience by providing a convenient and easy-to-use interface for accessing IT services. It also reduces the workload of IT teams by allowing users to resolve common issues independently.
Dashboard And Reporting
This feature gives businesses real-time visibility into their IT operations. The software helps organizations make data-driven decisions by providing actionable insights into key performance indicators. It also allows corporations to track their progress and identify areas for improvement.
Multi-Sourcing Service Integration
The platform supports multi-sourcing service integration, allowing organizations to integrate multiple service providers into a single platform. It helps corporations manage their service delivery effectively by providing a centralized view of all services and enabling seamless provider collaboration.
Configuration Management Database
Businesses can centrally manage their configuration items and visualize relationships using this functionality. Cherwell software helps them improve their IT operations by providing a comprehensive view of their infrastructure and enabling proactive management of changes.
Pros And Cons of Cherwell Service Management
Pros
User-friendly interface
The IT asset management feature streamlines asset tracking and optimization
Streamlined service automation enables efficient handling of service requests
Real-time Insights for informed decision-making
Cons
Limited out-of-box features
Initial setup can be time-consuming
Cherwell Service Management Reviews
Total 15 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars33%
3
Stars7%
2
Stars13%
1
Stars7%
Share your experience
Information Technology and Services, 500+ employees
“Feature rich and customizable”
Pros
Cherwell aligns seamlessly with our company's focus on ITIL, providing a feature-rich and customizable experience.
Cons
At times, it can be a bit clunky, but this can be resolved through improved customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
“Cherwell - A Good Service Management Tool”
Pros
Cherwell proves to be an efficient tool for managing daily case loads and conducting comprehensive analysis through reports, along with facilitating various tracking efforts.
Cons
Occasionally, there are instances of the tool crashing, but it quickly recovers when reported to the responsible individuals.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
“Cherwell is ok”
Pros
I appreciated the familiarity of Cherwell's interface and the flexibility it offers for customization.
Cons
Making changes without an expert's guidance can be challenging, and the admin side isNot particularly intuitive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Frequently Asked Questions
Does Cherwell Service Management offer an API?
Yes, the software offers an API to its users.
What language does Cherwell Service Management support?
The software supports the English language.
What other apps does Cherwell Service Management integrate with?
Cherwell integrates with iPaaS with over 1000 connectors available.
Does Cherwell Service Management support mobile devices?
Yes, Cherwell Service Management software supports iOS and Android mobile devices.
What types of pricing plans does Cherwell Service Management offer?
The vendor offers four customizable subscription plans. Contact us to get a personalized Cherwell pricing plan tailored to your specific requirements.
Who are the typical users of Cherwell Service Management?
The software is used by organizations of all sizes across various business units, sectors, and industries, including healthcare, the department of defense, logistics, education, and retail.
What level of support does Cherwell Service Management offer?
Cherwell project management software provides a forum, FAQs, a 24/7 live representative, a knowledge base, email, a help desk, phone, and chat support options.
How does the software support change and deployment processes?
Cherwell features include information technology infrastructure library (ITIL) service transition processes and other ITIL verified processes that directly support deployment management. It also provides features to automate request fulfillment, streamlining changes.
Can this solution align with ITIL best practices?
The software offers multiple ITIL verified processes and automates request fulfillment. This ensures alignment with industry standards while streamlining your service management.
Does this software help reduce complexity in my IT environment?
Yes, it consolidates multiple independent portals and uses native workflow processes to automate request fulfillment, streamlining operations and reducing complexity.