logo
icon-search

Get help - it's free

Cherwell Service Management elevates your IT support through automation, intuitive self-service portals, and a centralized asset management system. While it might present a slight learning curve for new users, cherwell software features quickly justify the investment.

Cherwell Service Management Specifications

Time Tracking

Task Management

Reporting

Budget Management

View All Specifications

What Is Cherwell Service Management?

Overview

Cherwell Service Management, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.

Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.

What Is Cherwell Service Management Best For?

Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.

Cherwell Pricing

The vendor offers the following four Cherwell pricing plans:

  • ITSM Professional – Custom pricing
  • ITSM Enterprise – Custom pricing
  • ITSM Premium – Custom pricing
  • ITSM Enterprise Premium – Custom pricing
Get a customized Cherwell cost tailored to the specific needs of your corporation.

Cherwell Service Management Integrations

The software integrates with iPaaS, providing over 1000 connectors for swift and seamless integration.

How Does Cherwell Service Management Work?

Here's how you can navigate the dashboard and make use of the software's features:

  • Log in to the Cherwell Service Management platform using your credentials
  • Use the service request feature to automate and upgrade your service and support processes
  • Consolidate your hardware and software license, usage, and inventory data to manage IT investments
  • Optimize your software and hardware assets for better utilization
  • Gain insights to optimize your operations with ITOM insights
For a more detailed understanding, you can watch the Cherwell demo.

Who Is Cherwell Service Management For?

Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:

  • Department of defense
  • Healthcare
  • Education
  • Retail
  • Logistics 

Is Cherwell Service Management Software Right For You?

Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell Service Management software can be the right choice.

Cherwell Service Management takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).

Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.

Cherwell Service Management Features

Cherwell Service Management allows businesses to automate and upgrade their service and support processes, enhancing problem-management capabilities. It helps improve service delivery and reduce costs by streamlining workflows, reducing manual effort, and increasing efficiency.

how it worksSee How It Works

The software provides an IT self-service portal that allows users to submit and fulfill requests, report issues, check status, and remediate incidents, enabling seamless project tracking. Cherwell Service Management improves the user experience by providing a convenient and easy-to-use interface for accessing IT services. It also reduces the workload of IT teams by allowing users to resolve common issues independently.

how it worksSee How It Works

This feature gives businesses real-time visibility into their IT operations. The software helps organizations make data-driven decisions by providing actionable insights into key performance indicators. It also allows corporations to track their progress and identify areas for improvement.

how it worksSee How It Works

The platform supports multi-sourcing service integration, allowing organizations to integrate multiple service providers into a single platform. It helps corporations manage their service delivery effectively by providing a centralized view of all services and enabling seamless provider collaboration.

how it worksSee How It Works

Businesses can centrally manage their configuration items and visualize relationships using this functionality. Cherwell software helps them improve their IT operations by providing a comprehensive view of their infrastructure and enabling proactive management of changes.

how it worksSee How It Works

Pros and Cons of Cherwell Service Management

Pros

  • User-friendly interface
  • The IT asset management feature streamlines asset tracking and optimization
  • Streamlined service automation enables efficient handling of service requests
  • Real-time Insights for informed decision-making

Cons

  • Limited out-of-box features
  • Initial setup can be time-consuming

Cherwell Service Management Pricing

ITSM Professional

eyeeye

View Price

What's Included

  • Service Delivery

  • Incident Management

  • Change Management

  • Request Management

  • Event Management

  • Configuration Management

  • Knowledge Management

ITSM Enterprise

eyeeye

View Price

What's Included

  • ITSM Professional + ITSM Enterprise features

  • HR Service Management

  • Facilities Service Management

  • Project Management

  • Portfolio Management

  • Governance, Risk & Compliance

ITSM Premium

eyeeye

View Price

What's Included

  • ITSM Professional + Premium features

  • AI guided ITSM

  • Proactive Service Management

  • Digital Experience Focus (DEX)

ITSM Enterprise Premium

eyeeye

View Price

What's Included

  • ITSM Enterprise Premium features

  • ITSM Professional features

  • ITSM Enterprise features

  • ITSM Premium features

Cherwell Service Management Reviews

Overall Rating

3.9

15 Reviews

Rating Distribution

5

star

(6)

4

star

(5)

3

star

(1)

2

star

(2)

1

star

(1)

August 2022

Feature rich and customizable

Alex

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Cherwell aligns seamlessly with our company's focus on ITIL, providing a feature-rich and customizable experience.

Cons

At times, it can be a bit clunky, but this can be resolved through improved customization.

August 2022

Cherwell - A Good Service Management Tool

Amit

Hospital & Health Care

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Pros

Cherwell proves to be an efficient tool for managing daily case loads and conducting comprehensive analysis through reports, along with facilitating various tracking efforts.

Cons

Occasionally, there are instances of the tool crashing, but it quickly recovers when reported to the responsible individuals.

May 2022

Cherwell is ok

Abby

Education Management

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Pros

I appreciated the familiarity of Cherwell's interface and the flexibility it offers for customization.

Cons

Making changes without an expert's guidance can be challenging, and the admin side isNot particularly intuitive.

May 2022

Enterprise-Level Ticketing System

Maizy

Religious Institutions

Ease of use

4

Value for money

5

Customer Support

5

Functionality

5

Pros

the software is best for its ability to meet our ticketing needs effectively, allowing me to quickly enter information for ticket submission and processing.

Cons

When transitioning from a different tool, there was a learning curve, but with time, it became a smoother experience.

October 2021

A good and reliable ticket management system

Andre

Chemicals

Ease of use

7

Value for money

6

Customer Support

7

Functionality

6

Pros

My experience with Cherwell has been positive, with reliable ticket management, SLA tools, filter capabilities, access control, and the advantage of a cloud-based solution. The ability to customize it to our company'sNeeds is a major plus.

Cons

Some features, like asset inventory, require separate purchases, which would be more convenient if bundled.

July 2021

Cherwell and its uses...

Anonymous

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Cherwell stands out for its configurability, providing a highly configurable platform.

Cons

Configuring the tool to match our specificNeeds posed a significant challenge.

July 2021

Cherwell Service Management

Yogesh

Information Technology and Services

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Pros

Integrating Cherwell into our business was straightforward, and itsNumerous customizable features for tweaking to our company'sNeeds and reporting capabilities make it a powerful tool for any organization.

Cons

WhileNotNecessarily a downside, extensive customization options can lead to complexity.

May 2021

An all-in-one service management package that works but has issues

Anonymous

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Cherwell Service Management is a highly customizable product suitable for various purposes, including knowledge databases, help desks, incident tracking, and change management.

Cons

Customization can be time-consuming, and upgrades may occasionally disrupt functionality without clear resolutions.

April 2021

Cherwell ITSM very customizable

Anonymous

Not Specified

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

Cherwell offers robust ITSM capabilities with extensive customization options for forms,Notifications, workflows, and more.

Cons

Specific training isNecessary for configuration and implementation, often requiring engagement with external partners. Improved web content for recent versions isNeeded.

April 2021

Consistent Reliability and Functionality

Anonymous

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This ticket system proves efficient and customizable, allowing for streamlined issue resolution.

Cons

Certain areas could benefit from improved intuitiveness, and there is room for enhancement in the report generation aspect.

View All 15 Reviews

Frequently Asked Questions

Yes, the software offers an API to its users.