15 Review(s)
softwareCherwell Service Management elevates your IT support through automation, intuitive self-service portals, and a centralized asset management system. While it might present a slight learning curve for new users, cherwell software features quickly justify the investment.
Time Tracking
Task Management
Reporting
Budget Management
Cherwell Service Management, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.
Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.
Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.
The vendor offers the following four Cherwell pricing plans:
The software integrates with iPaaS, providing over 1000 connectors for swift and seamless integration.
Here's how you can navigate the dashboard and make use of the software's features:
Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:
Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell Service Management software can be the right choice.
Cherwell Service Management takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).
Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.
Cherwell Service Management allows businesses to automate and upgrade their service and support processes, enhancing problem-management capabilities. It helps improve service delivery and reduce costs by streamlining workflows, reducing manual effort, and increasing efficiency.
See How It WorksThe software provides an IT self-service portal that allows users to submit and fulfill requests, report issues, check status, and remediate incidents, enabling seamless project tracking. Cherwell Service Management improves the user experience by providing a convenient and easy-to-use interface for accessing IT services. It also reduces the workload of IT teams by allowing users to resolve common issues independently.
See How It WorksThis feature gives businesses real-time visibility into their IT operations. The software helps organizations make data-driven decisions by providing actionable insights into key performance indicators. It also allows corporations to track their progress and identify areas for improvement.
See How It WorksThe platform supports multi-sourcing service integration, allowing organizations to integrate multiple service providers into a single platform. It helps corporations manage their service delivery effectively by providing a centralized view of all services and enabling seamless provider collaboration.
See How It WorksBusinesses can centrally manage their configuration items and visualize relationships using this functionality. Cherwell software helps them improve their IT operations by providing a comprehensive view of their infrastructure and enabling proactive management of changes.
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What's Included
Service Delivery
Incident Management
Change Management
Request Management
Event Management
Configuration Management
Knowledge Management
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What's Included
ITSM Professional + ITSM Enterprise features
HR Service Management
Facilities Service Management
Project Management
Portfolio Management
Governance, Risk & Compliance
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What's Included
ITSM Professional + Premium features
AI guided ITSM
Proactive Service Management
Digital Experience Focus (DEX)
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What's Included
ITSM Enterprise Premium features
ITSM Professional features
ITSM Enterprise features
ITSM Premium features
Overall Rating
15 Review(s)
Rating Distribution
5
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4
(5)
3
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2
(2)
1
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Share your experience
Overall Rating
15 Review(s)
Rating Distribution
5
(6)
4
(5)
3
(1)
2
(2)
1
(1)
Share your experience
