Last Updated Nov 11, 2024
Overview
Cherwell Service Management elevates your IT support through automation, intuitive self-service portals, and a centralized asset management system. While it might present a slight learning curve for new users, cherwell software features quickly justify the investment.
Overall Rating
Based on 15 users reviews
3.9
Rating Distribution
Positive
73%
Neutral
20%
Negative
7%
Starting Price
Custom Pricing
Cherwell Service Management Specifications
Time Tracking
Task Management
Reporting
Budget Management
What Is Cherwell Service Management?
Overview
Cherwell Service Management, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.
Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.
What Is Cherwell Service Management Best For?
Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.
Cherwell Pricing
The vendor offers the following four Cherwell pricing plans:
- ITSM Professional – Custom Pricing
- ITSM Enterprise – Custom Pricing
- ITSM Premium – Custom Pricing
- ITSM Enterprise Premium – Custom Pricing
Cherwell Service Management Integrations
The software integrates with iPaaS, providing over 1000 connectors for swift and seamless integration.
How Does Cherwell Service Management Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in to the Cherwell Service Management platform using your credentials
- Use the service request feature to automate and upgrade your service and support processes
- Consolidate your hardware and software license, usage, and inventory data to manage IT investments
- Optimize your software and hardware assets for better utilization
- Gain insights to optimize your operations with ITOM insights
Who Is Cherwell Service Management For?
Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:
- Department of defense
- Healthcare
- Education
- Retail
- Logistics
Is Cherwell Service Management Software Right For You?
Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell Service Management software can be the right choice.
Cherwell Service Management takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).
Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.
Cherwell Service Management Features
Cherwell Service Management allows businesses to automate and upgrade their service and support processes, enhancing problem-management capabilities. It helps improve service delivery and reduce costs by streamlining workflows, reducing manual effort, and increasing efficiency.
The software provides an IT self-service portal that allows users to submit and fulfill requests, report issues, check status, and remediate incidents, enabling seamless project tracking. Cherwell Service Management improves the user experience by providing a convenient and easy-to-use interface for accessing IT services. It also reduces the workload of IT teams by allowing users to resolve common issues independently.
This feature gives businesses real-time visibility into their IT operations. The software helps organizations make data-driven decisions by providing actionable insights into key performance indicators. It also allows corporations to track their progress and identify areas for improvement.
The platform supports multi-sourcing service integration, allowing organizations to integrate multiple service providers into a single platform. It helps corporations manage their service delivery effectively by providing a centralized view of all services and enabling seamless provider collaboration.
Businesses can centrally manage their configuration items and visualize relationships using this functionality. Cherwell software helps them improve their IT operations by providing a comprehensive view of their infrastructure and enabling proactive management of changes.
