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Cherwell Service Management

15 Review(s)

Overview

Cherwell Service Management elevates your IT support through automation, intuitive self-service portals, and a centralized asset management system. While it might present a slight learning curve for new users, cherwell software features quickly justify the investment.

Overall Rating

Based on 15 users reviews

3.9

Rating Distribution

Positive

73%

Neutral

20%

Negative

7%

Starting Price
Custom Pricing

What Is Cherwell Service Management?

Overview

Cherwell Service Management, now known as Ivanti, is a cloud-based information technology service management solution for businesses of all sizes and industries. It offers several features and capabilities to help organizations improve their IT service delivery, manage their IT assets, and optimize their operations.

Furthermore, the platform is designed to solve the changing and growing demands in IT service management. Businesses can easily deliver service management from the cloud, automate workflows, and enhance the management of their software and hardware assets. It also provides insights to help organizations optimize their operations with IT Operations Management (ITOM) insights.

What Is Cherwell Service Management Best For?

Cherwell service desk software is popular for its codeless configuration, which allows businesses to easily customize the platform to meet their particular needs without requiring any programming knowledge. It makes it easy for organizations to adapt the solution as their needs change over time.

Cherwell Pricing

The vendor offers the following four Cherwell pricing plans:

  • ITSM Professional – Custom Pricing
  • ITSM Enterprise – Custom Pricing
  • ITSM Premium – Custom Pricing
  • ITSM Enterprise Premium – Custom Pricing
Get a customized Cherwell cost tailored to the specific needs of your corporation.

Cherwell Service Management Integrations

The software integrates with iPaaS, providing over 1000 connectors for swift and seamless integration.

How Does Cherwell Service Management Work?

Here's how you can navigate the dashboard and make use of the software's features:

  • Log in to the Cherwell Service Management platform using your credentials
  • Use the service request feature to automate and upgrade your service and support processes
  • Consolidate your hardware and software license, usage, and inventory data to manage IT investments
  • Optimize your software and hardware assets for better utilization
  • Gain insights to optimize your operations with ITOM insights
For a more detailed understanding, you can watch the Cherwell demo.

Who Is Cherwell Service Management For?

Cherwell software is used by organizations of all sizes in the following niches, departments, and sectors:

  • Department of defense
  • Healthcare
  • Education
  • Retail
  • Logistics 

Is Cherwell Service Management Software Right For You?

Are you looking for a powerful and flexible IT service management solution that can help you improve your IT service delivery, manage your IT assets, and optimize your operations? Cherwell Service Management software can be the right choice.

Cherwell Service Management takes security seriously and uses industry-standard tools, processes, and testing by third-party vendors to ensure security hardening for its platform. It is also scalable and can be sized according to records, users, or locations. Moreover, the software offers various add-ons, allowing businesses to easily extend their capabilities with merge-able applications (mApps).

Want to learn more about Cherwell software? Call us at (661) 384 7070, and we will help you make an informed decision.

Pros And Cons of Cherwell Service Management

Pros

  • User-friendly interface

  • The IT asset management feature streamlines asset tracking and optimization

  • Streamlined service automation enables efficient handling of service requests

  • Real-time Insights for informed decision-making

Cons

  • Limited out-of-box features

  • Initial setup can be time-consuming

Cherwell Service Management Pricing

Disclaimer: The pricing details were last updated on Sep 17, 2025 from the vendor's website. Please contact us for a tailored pricing list.

Frequently Asked Questions

Yes, the software offers an API to its users.

The software supports the English language.

Cherwell integrates with iPaaS with over 1000 connectors available.

Yes, Cherwell Service Management software supports iOS and Android mobile devices.

The vendor offers four customizable subscription plans. Contact us to get a personalized Cherwell pricing plan tailored to your specific requirements.

The software is used by organizations of all sizes across various business units, sectors, and industries, including healthcare, the department of defense, logistics, education, and retail.

Cherwell project management software provides a forum, FAQs, a 24/7 live representative, a knowledge base, email, a help desk, phone, and chat support options.

Cherwell features include information technology infrastructure library (ITIL) service transition processes and other ITIL verified processes that directly support deployment management. It also provides features to automate request fulfillment, streamlining changes.

The software offers multiple ITIL verified processes and automates request fulfillment. This ensures alignment with industry standards while streamlining your service management.

Yes, it consolidates multiple independent portals and uses native workflow processes to automate request fulfillment, streamlining operations and reducing complexity.