Alora Hospice Software

Pros

I find that it's simple to change paperwork and scheduling and the team is quite accessible during the initial sign-up and training yet they become hard to reach when I truly need help.

Cons

My experience with their billing team has been awful. They report a different census than the one I actually have and end up billing me more than they should. Customer support often tells me someone will reach out but I rarely get a return call. From what I've seen, the customer's needs don't seem to matter, their metrics do. I've also had patient records vanish or become inactive automatically in the software. For all these reasons, I wouldn't recommend Aloraplus for home health.

Pros

I've found Alora Home Health to be very simple and easy to use. In this line of work there are often many components that need to be handled in different ways and the platform consistently offers practical, well-thought-out approaches to address those complexities.

Cons

When I post remittances I can't assign payments to specific line items or individual dates of service, the system forces me to apply them only to the overall invoice or claim. There's a single comment field but it's too limited to capture the necessary details which in turn makes following up on claims more time-consuming and challenging.

Pros

After our old software Cashe stopped pushing updates we moved our clients over to Alora. We've run into a handful of small hiccups.. mostly due to user mistakes but the support from Alora has been phenomenal. Their phone line connects immediately with no hold times or voicemail, a welcome change from the terrible service we had with our previous vendor. The customer support team really knows the Alora system inside and out. When I reached out for help with OASIS uploads to the iQIES portal, they handled it that same day, no "we'll schedule later" delays. They identified exactly what needed fixing and resolved the issue immediately. During a live screen-share session they patiently guided us through every step staying until everything was handled correctly. They clearly go the extra mile to make sure things are done right. We're thrilled to have discovered a real partner in Alora, one that supports fast, accurate accounting and genuinely cares about helping us serve our clients. Highly recommend!

Cons

I have absolutely no complaints! We've had zero problems Alora has surpassed our expectations in every way and exceeded them completely.