ChiroTouch Reviews

“modern design with great value”

Pros

ChiroTouch is very easy to use and it offers really good value for the price. The design also looks modern and polished.

Cons

The scheduling side could be better especially when it comes to rescheduling families and the app still needs work.

“Clinic workflow all in one”

Pros

Everything is kept in one place which makes day to day use very user-friendly. Staying organized is essential in a clinic and this system makes it simple to schedule patients and handle the overall workflow.

Cons

At this point we are very happy with the service and don't have any complaints.

“liked the helpful support”

Pros

The program is very user friendly overall and the support team is friendly and pleasant to work with.

Cons

A few parts of the system still don't offer much flexibility when it comes to customization.

“decent and simple to setup”

Pros

It is very user-friendly and is simple to navigate.

Cons

I do wish the appointment type wouldn't get generated automatically.

“Helpful support and training”

Pros

The customer service has been really helpful and the training videos do a good job of walking you through the system.

Cons

Some areas still feel unfinished especially features like treatment plans that don't seem fully developed yet.

“User friendly and simple”

Pros

ChiroTouch interface is very simple and user-friendly which makes the software simple to work with.

Cons

At this point I still haven't come across anything I dislike about it.

“Customizable care management”

Pros

From handling chiropractic patient records to setting up customizable treatment plans and managing prescriptions, this platform helps take patient care to a higher level. It brings together the key tools needed for practice management in a way that supports better medical workflows.

Cons

The pricing is higher compared with other platforms especially local options. It also takes some time to understand and the navigation can feel a bit challenging at first.

“A confusing admin workflow”

Pros

The charting setup is pretty basic and can be customized without much trouble.

Cons

On the administrative side the software seems confusing and hard to work with. It takes too many clicks just to complete basic tasks.

“The cloud version falls short”

Pros

It is somewhat familiar to the server-based version I used for years so there is at least some similarity there.

Cons

CT Cloud is a really disappointing version of what I expected from it. It offers only a small portion of the quality the server version had. The customer support is also very poor. If you submit a ticket about something they do not want to address, they may close it or simply never respond.

“Connect from anywhere”

Pros

Being able to access CT Cloud from anywhere including outside the office, was really the only improvement.

Cons

Just about everything else was frustrating. The reports available in the server-based system didn't carry over to the cloud, billing was disorganized and customer support was not helpful at all. Every call felt like I was the one explaining the system to them and getting a response to help tickets took forever.

“Poor support with costly service”

Pros

It is helpful to run it on my iPad since I don't need to keep computers in every room.

Cons

The biggest downside is the cost, the lack of customer support and the CT community. What frustrates me most is how nonexistent the customer service feels. A lot of us still want the option to speak with a real person but email and chat never seem to resolve anything and only waste time. I am paying every month, yet whenever something goes wrong, it feels like I am left to deal with it by myself.

“Outdated screens and painful updates”

Pros

Having the iPad functionality has been one of the few things I liked most. Also the automated patient intake forms built into the system are helpful and I used to really like the appointment feature in the app. At one point you could accept a patient's appointment request right from your phone but that stopped working more than a year ago. It's still useful that when a patient requests an appointment through the app, I can approve it from the scheduler on my iPad at home or even create a new patient chart remotely. I also appreciate that charges go directly from the doctor's notes to the front desk which helps prevent missed or incorrect charges. Being able to post charges is helpful too. Another useful feature is being able to view a patient's insurance information from within the notes so I can quickly check copays, deductibles and remaining visits.

Cons

This software is terrible when it comes to updates. Half the time the changes seem designed for clinics focused mostly on PT instead of a small clinic like mine. I have been using this system since 2004 and every year I keep hoping for meaningful improvements but they never really come. Also the front desk side of the software is awful. After 15 years, you'd expect it to be much better but it still isn't. It takes me three to four months to train someone on it and that's with just me and one staff member. It's so complicated that I can't even bring in a temporary person to fill in. You have one screen for the scheduler, another for check-in and then a completely separate one for inventory. Everything is split up. If someone accidentally clicks the red X and closes a screen, you can end up waiting five minutes for it to reboot. Every staff member I have had says the same thing and that is it is extremely outdated. Plus the reports are basically useless. One of the most frustrating parts is the way searches are set up with greater than, less than or equal to when you are trying to find something specific. If I want to pull all acupuncture patients or all BCBS patients, that's not a math equation. The doctor's notes are just as bad because you constantly have to jump in and out of different screens. I ran into this recently when a patient mentioned that the adjustment from two visits ago worked better. I had to exit today's note, open chart notes, find the note from two visits back, read it, close that out, return to today's note, log in again and then go to the plan section just to type it in. Sometimes all this switching between screens takes longer than using paper.

“A reliable software”

Pros

Running a large practice with more than 15,000 patient files including scans and notes, has not been a problem at all for this software. ChiroTouch has been very stable for us and has never completely crashed. Sure occasional errors come up like they do with any system but usually it just takes checking whatever field it points out and it goes right back to working without trouble. The online access is also a big plus. We can view and schedule patients securely from anywhere without needing a VPN or tunnel which has been especially helpful when we're out at events like health fairs. The macro customization is another feature I like a lot. Even though there's a tradeoff, it's still very useful to be able to quickly drop normal text into notes, customize the wording and build options around how we want to use it. Plus it supports multiple platforms too which has worked out very well for us. We use standard computers, thin clients in a remote desktop setup and iPads so it can be used almost anywhere in the office. We even use a touchscreen monitor on a thin client so patients can sign in with their phone number as a unique ID and it gives the office a more polished, upscale feel. Support has also improved a lot. We joined when the support wasn't that impressive but since they expanded that area, we've definitely noticed a positive change. Their MACRA/MIPS support has also been excellent because they invest in presentations and guidance that help us understand exactly what we do and don't need to handle. On top of that new staff usually pick it up pretty quickly which is another advantage.

Cons

The insurance and posting side still needs improvement. If your office relies heavily on insurance, working through postings can be frustrating. My insurance coordinator could probably explain the finer details better but she definitely preferred our previous software for that part of the workflow. Patient balances are also not always accurate because we are often waiting on postings or checks to come in. That means statements have to be reviewed carefully so we do not end up pre-billing before an insurance payment has been posted. If your clinic is very insurance-heavy, I would strongly suggest shadowing another office that uses it in that kind of environment so you can really see both the strengths and weaknesses of the financial and insurance side. Provider documentation and notes could also be better. Our older software had random text generation for repeated findings so the same issue could be documented in slightly different language each time. In it something like a C6 PRS entry stays exactly the same every time, whereas our old system might vary it with wording like "C6 is found to be subluxed in a posterior position to the right, Today we found C6 mispositioned or C6 was subluxated posterior. Another drawback is that if you have multiple providers, the system will not SALT notes from the provider who actually saw the patient that day and instead only uses the primary provider. In co-treatment situations, I end up copying notes manually which becomes a hassle when the office is busy. The pricing is also high, including the yearly updates and support costs. That said, while that is definitely a downside, it also reflects the fact that the company feels stable and unlikely to disappear. We had two other software products get acquired by it and then discontinued so at least this company seems good.

“An owned license saves monthly fees”

Pros

One thing I really like is that my version is hosted in the office. I know EHR systems are moving toward online platforms because that's the trend now but with the hosted version, I actually own the license. Once it's paid off I am not stuck paying an extra $400 every month just to keep using the software.

Cons

Getting started with this software in an actual practice setting is much harder than it should be. They'll show you what the buttons do but that's very different from teaching someone how to use the system in real-world daily workflow. It feels like knowing what all the controls in an airplane do without being taught how to fly it. On top of that you only get access to the manual if you pay for their maintenance package and even then, the manual doesn't go into enough detail to be truly helpful. Overall, it's a pretty complex system to begin using. Another frustration is that it doesn't integrate with QuickBooks. I really wish the financial side of the program could sync up and communicate with QuickBooks.

“Charge posting works well”

Pros

Posting charges works well overall although it would be much better if the charge order could be rearranged without having to delete everything and start over.

Cons

There's still too much jumping between different screens and it would be better if everything were centered more around the patient being worked on especially the ledger and insurance sections. It's also frustrating that a modifier can't be added from the same screen used for posting charges.

“Outstanding support”

Pros

Having reliable training and support is what really determines whether a full software system succeeds long term and that's where CT has been exceptional for my office. Their support team is excellent too and always available online when questions or problems come up. One support person in particular has stepped in more than once during front-desk staff changes even arriving at 6 a.m. to get us back on track, train new employees and help fix billing issues that usually come with transitions. She has always been cheerful, thorough, patient and kind. Honestly she has been vital to keeping my clinic healthy during times of change and uncertainty. Just knowing she is there to back us up gives us real peace of mind especially since billing rules keep shifting and she always stays current. She knows the software completely and we truly see her as an essential part of our office team. As for the software itself it is incredibly comprehensive, with more features than I could fully list. Doctors can complete notes on an iPad while moving through the day, pull detailed reports on just about anything, manage EHR requirements and adapt the system to fit many different practice styles. It really is the Cadillac of software and easily the best investment I made when opening my office. I have never once wished I had gone with a cheaper, stripped-down option. This program truly runs the entire office and if anyone is considering software for their practice, this is absolutely thea one I would recommend.

Cons

Honestly I do not really have a complaint to point to. It is like they have spoken with enough chiropractors over the years that many of our needs are already built in before I even think to ask for them.

“Confusing Windows and poor support”

Pros

After getting the software set up and trying to put it into practice, there really wasn't anything positive I could say about it.

Cons

Reaching an actual person was nearly impossible unless the call was made to the sales line. The implementation and training process was a mess and, honestly never felt fully completed. The CT Community was basically useless because it didn't answer our questions so we had to keep calling support and leaving voicemails since no one was available live. On top of that far too many pop-up windows kept appearing and it was very easy to lose track of where you were with so many screens open. The software wouldn't move from one section to another without opening yet another window which made it really confusing to find what was needed. The macros were very lacking as provided and a lot of extra programming had to be done. Overall, everything was hard to understand and frustrating to use.

“Paperless billing with strong reporting”

Pros

Getting staff up to speed is very easy and the system can be tailored to each provider without much trouble. The reporting tools are also very strong. Plus it does a lot to help a clinic go paperless especially with electronic claims processing and text-based patient payment options. This helps us collect payments faster while reducing spending on postage, paper and envelopes.

Cons

The statement feature needs improvement because it cannot be customized by facility. They feel very basic and can be confusing for patients. Another issue is performance when a lot of users are logged in at once. Our clinic has a very large user group sometimes with more than 20 computers running simultaneously and the software can start glitching, freezing or even shutting down.

“top workflow with iPad access”

Pros

The interface is well laid out, using it on an iPad is convenient and the patient management tools work nicely. Treatment plans are also displayed clearly which helps a lot during daily use.

Cons

At the same time it still has room to improve. The color design could be updated so it doesn't feel so flat. When something is changed in a note, that update should carry across multiple areas instead of only appearing in the treatment notes tab. Patient notes should also consistently show the patient's legal name, not a nickname. On top of that the extra charges are frustrating. I already pay CT more than $1,900 for tech support, another $350 per month for services, plus credit card processing fees. Since I own the software, it really shouldn't cost over $6,000 a year just to keep using it.

“Feature-rich but pricey support”

Pros

It covers a wide range of tasks for my office, including scheduling, patient ledgers, office workflow and inventory so it does feel like a very comprehensive system.

Cons

The lower monthly payments made it appealing for a new practice but once I bought the software, I was flooded with emails asking me to say when I went live. What I didn't realize was that the moment I clicked that I was live, my initial training sessions were over. After the first year the payments increase but technical support disappears along with access to MyChiroTouch. That means I can't log in to create new emails, update existing ones, manage patient visit reminders, access a user guide or even change the services I subscribe to or my billing information. I understand the yearly support cost may be justified as part of keeping the software updated but for a cash-based office like mine, the system feels like far more than I need. On top of that it is like every extra feature comes with another charge such as online intake forms, patient reminders, backups and more. I don't like their intake forms at all and the only add-on I actually value is reminders but there's no way to save money by paying for just that one feature because the services are bundled. Their backup service also seems pointless without tech support behind it. I managed without support for two years but after moving my office to a new location, I have had a lot of trouble reconnecting my iPads so I can use the apps. Since my static IP address changed, my patients can't use online scheduling anymore. When I called for help, I was told they are only responsible now for connecting one office computer to the tool. The support person even said that if he helped beyond that, he would be dinged because the calls are monitored. That says a lot about their customer service. To get help with what feel like very basic functions, I would have to pay for support unless I hire my own local IT person and even then we still wouldn't be able to update online scheduling without access to MyChiroTouch.com. The support person basically summed it up by saying, Well, this is how we get paid. To me that makes it clear this is a company culture that doesn't prioritize taking care of the customer. The purchase price plus subscribed services only gets you so far here. If you want full access to basic features, plan on paying extra every year.