ChiroTouch Reviews

“glitchy reminder system”

Pros

Navigating this software is very easy which helps us use our time more efficiently. Patient records stay current and we're able to pull them up whenever we need them without any hassle.

Cons

I would say the appointment reminder feature just isn't dependable enough. When it does work it performs well but we have run into glitches far too often.

“helpful tutorials and fast support”

Pros

This system is very easy to use and there are lots of tutorials that guide you through pretty much every part of the program. The support team truly provides real support and their response time is excellent. When something needs to be fixed, they handle it quickly and accurately.

Cons

We've been using it for more than 10 years and early on we followed their recommendation for support programs related to our credit card processing. Now they want us to switch to someone else. I am not sure why they stopped supporting Cash Practice but making another change at this point is very difficult since our office is so established. We're happy with Cash Practice and don't really have a valid reason to move away from it right now. It also had another company reach out to us about extra patient notification software which didn't make much sense because it already includes that feature and it works very well.

“robust office tools”

Pros

Once you get past the learning curve, it's a great system. It covers most of what a practice needs to keep the office running and gives you a lot of flexibility in how you use it. Billing, claims and patient scheduling are all handled within the platform which makes it a capable all-in-one option.

Cons

Getting the full value out of it usually means paying for several add-ons on top of an already pricey product. It feels like the software was built to satisfy everyone which has made it more complex than it needs to be. A lot of functions are scattered around and depend on multiple apps to complete the workflow. If you want more automation, that typically requires outside tools or extra apps which means even more added fees.

“helpful support, outdated software”

Pros

Over the four years my office used it, the support team was excellent. They were consistently helpful and seemed to know how to resolve every issue that came up. Unfortunately, I can't say the same about the people in charge of keeping the software modern and competitive. A lot of chiropractic software options have moved well ahead of this system. It is like they win customers more through strong marketing than by offering a better product. They always had the biggest booth at state conventions and the largest sales presence. Their sales team is very strong but it almost is necessary to help sell software that is below average. The program itself is reasonably stable, although problems usually show up after updates. Since it's Windows-based, it also needs constant updating. I would never recommend buying it without the yearly support package because you are likely to run into issues that require expert assistance. If someone is not willing to pay for support, I would say they should skip this software entirely.

Cons

At this point the software seems outdated and well behind the better systems used in medical, dental, hospital and even most chiropractic offices. One clear example is that providers cannot charge monthly interest on patient balances that go past 30, 60 or 90 days. It also lacks the ability to create defined reports for collections or for tracking case categories. You can't even generate a report showing personal patient balances beyond those aging periods. To me, it seems more designed for NOPE practitioners who do not balance bill patients and simply write off whatever insurance doesn't cover. Even basic usability is frustrating. You cannot enlarge the anatomical figure which made charting difficult because the touchpoints were too small for larger fingers so I often had to rely on a mouse. The only workaround is buying very large monitors because the drop-down boxes also cannot really be expanded for touch use. Setting up templates is difficult as well and the whole thing reminded me of the old bar-scan style systems. You spend the day pecking through the program just to build notes. It also does not randomize sentence structure when salting notes so every note ends up reading like a copy of the last one. On top of that it wastes a huge amount of paper since most daily notes take at least a full page. There are so many areas that need improvement I could go on for pages and the programmers do not seem very motivated to make the upgrades this system needs.

“frustrating cloud workflow mess”

Pros

There are a handful of features I used to appreciate but at this point there's very little about it that I still like.

Cons

The cloud version runs painfully slow. Printing daily reports is far more difficult than it should be. The dashboard feels cluttered and poorly designed. When the schedule is being used on two computers at once, the cloud version doesn't refresh properly so patients can easily end up double-booked if two staff members are scheduling at the same time. The Cloud Ledger is terrible. CT Classic was much more efficient, with a real ledger that let me scroll through charges and payments without hassle. In the cloud version, even the simplest task seems to take 20 steps across 12 different screens.

“too many clicks and lag”

Pros

When it's working the way it should, the system can be pretty fast. There are macro settings for almost everything you'd need and the forms are simple to customize.

Cons

There are far too many drop down menus which turns even basic tasks into a lot of extra clicking. The cloud version is very sluggish on weak internet and even with a strong connection there's still a lot of waiting for it to respond. It also seems to require updates constantly. Whenever something goes wrong, customer support has long hold times and hasn't been very helpful the many times I have needed to call. On top of that they keep raising the subscription price.

“costly mess with broken billing”

Pros

There are plenty of features available but almost everything is treated as an add-on that comes with extra subscription fees. It ends up being expensive without actually working efficiently.

Cons

It has been extremely frustrating to use. First, it is not user-friendly at all. Second, it only supports one clearinghouse, Trizetto and that has not worked well for billing. I started using it as an EHR for billing and recordkeeping to avoid paper files and while it does store records digitally, that means very little when the billing side does not function properly enough to keep an office running. Another major problem is that the sales team said users would own the software which turned out to be false. The program sits on my computer, takes up hard drive space and slows the system down, yet it becomes useless without an active subscription. That makes no sense. A cloud-based platform would be far better because it would not use local storage and would be less of a concern from a data security standpoint. On top of that you are basically left to figure things out on your own, with very limited help from customer support and even reaching them usually means waiting more than 30 minutes. Since the software company and the billing service are separate, resolving one billing issue often requires talking to both sides which can easily take over an hour. I spent five hours today trying to fix a billing problem and it still was not resolved. Support only handles a narrow range of issues and even then the help is limited. There are many more things I dislike about this software and honestly I cannot point to a single thing I actually like.

“too much clicking around”

Pros

ChiroTouch is very easy to use and the customer service team is outstanding. They're consistently helpful and genuinely pleasant to work with.

Cons

One frustrating part is having to bounce between different sections of this tool to complete tasks that really should be more organized.

“quick to learn, weak notes”

Pros

It does not take long to start using it as the learning curve is pretty manageable when it comes to handling the basic functions in the software.

Cons

The note-taking setup really doesn't work well for physical therapy or acupuncture practices in a medical setting. You have to spend a lot of time building out the notes to make the system actually usable. Our providers weren't happy with it so we still needed to rely on a separate solution for them.

“promising coding and reporting”

Pros

At first glance it seemed really promising especially for coding and reporting.

Cons

We were considering replacing the software we've used for the past 10 years because I haven't been happy with the reporting in our current system. But for any practice with more than one doctor and more than one monitor, this software ends up being far too much work. There are a lot of little complexities built into it and the online training materials only made things more confusing. It might be okay for a single-doctor office but in our case it actually added a significant amount of time to note-taking instead of reducing it. On top of that customer service was terrible and it took days to get any response. We felt ignored as customers and they kept billing me even after I politely asked to get out of the contract. They refused and I don't want to just sit back while another doctor gets stuck with a system when there are much better options out there. In the end, we went back to our old software because it is clearly much better than this one.

“helpful note templates, clunky backend”

Pros

Having built-in notes already available has been really helpful since I can use them as they are or tweak them a bit instead of having to create every note from scratch.

Cons

The software runs slowly and recently the dashboard numbers haven't been updating correctly, like the visit count and the amount I have made for the day. The back office is also tough to deal with especially when managing patient ledgers and I really need that part to be much more simple.

“reports miss key details”

Pros

The system is user-friendly and pretty simple to learn and understand.

Cons

Reporting is overly complicated and there are times when it does not provide the specific information you actually need.

“support requests go nowhere”

Pros

Getting online scheduling to finally sync with the calendar ended up being a key part of making the system more usable. The SOAP notes are decent as they are though there is definitely room for improvement.

Cons

I get that updates and upgrades matter and need to be prioritized at a high level. Still, a recurring frustration is talking with support, having them clearly acknowledge a major software issue or limitation and then feeling like nothing actually moves forward. When they suggest submitting it as a future feature request, it hasn't led to results for me.

“Every orthopedic needs it”

Pros

I've been operating a private orthopedic consultancy since mid-2022, and after having used Chirotouch extensively in a hospital ward setting, took their basic subscription for my individual work. From updated bone charts and treatment recommendations to excellent patient charting and billing, this software offers it all. Their friendly helpline execs are always ready to assist (have made many calls to learn).

Cons

It takes some time to learn it but its not too much. Our medical staff picked it up easily.

“repeating support is frustrating”

Pros

Running a multi-doctor clinic, the system has been fairly easy to use and training new staff on it doesn't take much effort. It also helps us finish our notes quickly.

Cons

One thing we really wish it had is a dedicated contact person for support so we wouldn't have to re-explain the same issue every time something comes up.

“quick to learn and connected”

Pros

Getting the team up to speed was important for our office and this software made that part easy. It also helps every department be it Physical Therapy, Passive Therapy, massage therapy and the front desk, they all stay in communication with each other.

Cons

I feel like the area that could be better is the reporting. The reports need more detail and more customization options since we can't add or remove settings there the way we can in list management.

“high-tech look when it works”

Pros

It has a modern, high-tech appearance whenever everything is running properly.

Cons

Using it is not easy at all and there are far too many issues to even list out.

“recall lists need work”

Pros

Having billing, scheduling and all the information we need in one system is really helpful. The software is quick for everyone to learn and it is like having another partner in the practice. Rather than relying on just one person, it's more like having a large, supportive professional team backing you up.

Cons

The recall lists still need improvement. It's difficult for us to clearly identify exactly which patients we need to track down.

“missing core features and constant glitches”

Pros

At this stage I honestly don't have much positive to say about the product itself. A few of the customer service representatives we've dealt with lately have been pleasant and courteous.

Cons

Using it has felt like buying a brand-new car and then discovering key parts are missing. The version we were shown in the demo appeared to have all the essential functions but the actual product has been full of gaps like seats without seat belts, a missing radio, no spare tire, half-filled fluids and no windshield wipers. On top of that some features work inconsistently, almost like headlights randomly failing or pressing the gas pedal and not getting the response you expect. That has been our overall experience with this software. Their answer is basically that every doctor wants something different so you should go to the Community page and figure it out yourself. Meanwhile, we're trying to run an efficient clinic without hurting patient care or disrupting patient flow. For chiropractic software, it's shocking that there isn't even a single macro or preset text for spinal manipulation which is central to our practice. Yet somehow there are preset macros for things far less relevant, like certain nutrition supplement brands that many clinics may never even use. It feels like being given heated seats in Houston while the car still has no tires or seat belts. We signed our contract around 7 or 8 months ago and we still have not been able to use the system the way it should be used. Even with repeated functionality issues, it continues charging us every month and has made no real effort to credit us for the time we've lost dealing with these problems. After posting several negative reviews, we finally got their attention but most of the issues still remain unresolved. At this point, we're dealing with nice customer service people but being nice does not make up for the money, stress and constant distraction. An EHR is supposed to make a chiropractic practice run better, not create more problems. It is like software you need a four-year degree to learn and even after that, the programming glitches still get in the way of using it properly.

“fast notes, awkward workflows”

Pros

After it's tailored to the way your office works, day to day note taking becomes quick and efficient. The tech support team is also very responsive. Whenever I have had to call someone helps almost immediately and the issue is usually resolved within minutes. They also seem to know right away which person or department should handle the specific problem.

Cons

Some parts of the software still aren't very user friendly. Anytime we need to do something a little outside the usual workflow, we often have to dig through manuals or contact support to figure it out. For instance, if we need to print a client's paperwork or save it as a PDF, we have to go into the DX section first and even then there isn't a direct save-to-PDF option. We have to open it in view mode before we can save the PDF. It may sound minor but when an occasional client needs that during a busy day, it can really interrupt the flow and waste time.