ChiroTouch Reviews

“all-in-one practice management”

Pros

Everything is built into one system, including patient management, scheduling and billing.

Cons

At random times during use error messages pop up and cause a window in the application to close.

“cloud access from anywhere”

Pros

Having everything in the cloud has made long-term document storage so much more convenient. I can pull up my notes from literally anywhere with an internet connection, even if I were sitting on a beach in Hawaii and I don't have to install or use an app to do it. The system is also very user-friendly so pretty much anyone can pick it up without much trouble.

Cons

It's still missing a few of the smaller features from the original version, like being able to save DDX codes instead of searching for them every single time one needs to be entered. That said, new updates are rolling out constantly and it really seems like it won't be long before this version outperforms the original.

“user-friendly with quick navigation”

Pros

ChiroTouch is pretty easy to use and it doesn't take long to learn how everything works. The layout is user friendly and simple to navigate.

Cons

Every now and then the system has some odd glitches. Insurance term dates don't always stay saved after they're entered and it freezes often enough that the whole office has to restart. On top of that customer service has been below expectations and sometimes feels completely unavailable.

“well-built scheduling, outdated checkout”

Pros

The Meaningful Use features are organized clearly and are simple to work with. The scheduler also performed reliably and the in-office patient tracking function worked well.

Cons

Using it felt like a bunch of separate pieces that were patched together instead of one fully connected system. They promote the online patient forms as going directly into the system and technically they do but the notes still have to be entered manually. The iPad option for FOA forms functions but it takes far too many steps to get that information into the note. On top of that the notes themselves are confusing and require way too much reading just to complete them. Even with those issues, the biggest disappointment was the front desk checkout which feels decades behind. I have used software for 15 to 20 years that could calculate what a patient owed at checkout using both primary and secondary insurance. Their salesperson told me this system would do that too but it absolutely does not and I learned that the hard way. Worse, if the charge ends up being less than the copay for any reason, it still charges the patient the full copay. After only two days of using it, I had already upset several patients because they were used to being told the correct amount at checkout and this system overcharged them. CT's answer was basically to wait for insurance to process everything and collect the balance later. That was not even something I thought to specifically ask about while shopping because I assumed any modern software would handle those calculations. Maybe this would not matter much for a cash-only practice that does not deal with insurance but for our office it was a major issue. I bought the system expecting the iPad check-in and FOA tools to improve efficiency and help us move patients through faster but the opposite happened and it actually made things worse. Another thing they do not mention upfront is that if you have more than 10 computers, you have to buy additional software just to make their system run. In the end, I went back to my 8-year-old software and took the loss.

“missing patient language indicator”

Pros

Using ChiroTouch has worked well in terms of handling multiple patient account types, like self-pay and insurance. That setup has made patient information much simpler to manage and a lot more convenient to keep updated.

Cons

One thing this tool really needs is a language indicator in the patient management section. That way, anyone calling a patient could immediately see which language they speak and it would make outreach much more efficient.

“innovative features and strong support”

Pros

Year after year ChiroTouch has continued to deliver an excellent product for our team. We really appreciate how their innovative features keep up with market needs and the constantly changing healthcare environment. The way their programs work together to support both doctors and administrative staff helps us create more personalized patient experiences and whenever we need assistance, support is only a quick phone call away. The CT Community and training university also make it much easier to understand new features, while helping new users feel comfortable learning, asking questions and even sharing ideas for future improvements. They clearly values customer feedback and uses it to make forward-thinking decisions for the future of healthcare management systems.

Cons

A few of the click through options can feel less user friendly when new products are first introduced. Usually it takes a bit of adjustment and then changes are made.

“helpful support every time”

Pros

One of the best parts has been the support chat. The team is consistently helpful, polite and able to resolve whatever issue comes up.

Cons

I'd still appreciate more detailed options when it comes to printing patient receipts and statements.

“all-in-one stats and caring support”

Pros

The system is simple to use and I really like that everything is included in one place including the daily stats I need. Since we started using Probill, I have been genuinely impressed by the level of customer service and communication especially from one of the billers. She supported us during an incredibly difficult period when I was going through a serious medical illness. Everyone at Probill showed so much kindness and compassion throughout that time. Brandy Atkinson was exceptional as she brought a sense of calm and reassurance during some very frightening and uncertain moments. She worked incredibly hard on our behalf and handled everything without hesitation. We're truly thankful for everything she did for us.

Cons

At times the technical problems have been frustrating to deal with. I am also not a fan of the generic templates and I really wish there were a way to make charting faster.

“scheduler works, reporting doesn't”

Pros

Having everything in one place makes ChiroTouch pretty user friendly and the scheduler is one of the features we use the most. The system is easy to work with overall. It would also be a big plus if patients had the option to book their appointments online.

Cons

The biggest issue is how it handles bugs. I reported an issue in a newer update more than five months ago and they still have not been transparent about it. The bug affects a financial report that is supposed to show how much each provider collected for the services they performed and the numbers are not accurate. Since many chiropractors rely on that report to pay their associate doctors, this can lead to doctors being paid incorrectly. My problem with this tool is not just the bug itself but the lack of transparency and the feeling that they are trying to hide the issue instead of addressing it openly.

“strong customization options”

Pros

One thing that really stands out is how much you can tailor it to fit your workflow. It has the flexibility to be configured to handle what we need it to do.

Cons

That said there are still some confusing parts that make the programming and customization process less convenient than it should be.

“fair pricing and useful tools”

Pros

Running a busy office with different types of providers this software has been a really good fit for everyone. The flat-rate pricing for unlimited providers is a big advantage and the pricing overall is fair. Customer support has also been reliable whenever I have needed help with the software. From what I can tell, most complaints seem tied to hardware or IT problems but when I call specifically for software support, I get the answers I need. I also really appreciate features like auto check-in, online paperwork, texting, notes and checkout.

Cons

At first texting wasn't included which felt like something important was missing. Now that it has been added, along with the online paperwork, it's become a huge benefit for our office. Since we handle a high volume of patients and have several kinds of providers, it's nice that the system works well across the board.

“helpful reminders and support”

Pros

Patient reminders are a big plus and the online chat and help team is usually very helpful when assistance is needed.

Cons

In a small office setting the system does not seem very user friendly. Even minor updates, like changing a product's price, are more complicated than they should be.

“helpful chat support”

Pros

Each part of the software is easy to use and the features all feel genuinely useful. The online chat support stands out the most to me especially the Chat Widget in CT Services. About 9 out of 10 times, they answer everything I ask and walk me through it step by step.

Cons

One thing that bothers me is not being able to delete a canceled appointment or go back and edit the reason for canceling. There have been times when I clicked cancel by accident and once that happens, there's no way to undo the mistake.

“support team went above and beyond”

Pros

A few of the customer support reps were truly outstanding. They put in a lot of effort to assist us and genuinely tried hard to help whenever we needed it.

Cons

The ERA information was inaccurate and the way payments were allocated made patient balances very difficult to understand. Fixing even a small mistake felt like a 20-step process and the reports were absurdly hard to work through. The five months we spent using it felt completely wasted and On top of that we're still stuck paying because we can't get out of the contract. We also had to keep several software programs open at once and the system lagged constantly while we were trying to use it.

“billing errors cost us dearly”

Pros

There really weren't any upsides. The only positive thing is that our office doesn't use it anymore.

Cons

Pretty much everything was a problem. They wouldn't provide updates and even their appointment scheduling couldn't handle time zones correctly. On top of that their team was rude and dismissive. Calls weren't returned, questions went unanswered and the system's mistakes especially in billing ended up costing us tens of thousands of dollars.

“glitchy system and poor support”

Pros

Honestly there isn't much to praise here. After comparing it with other options, this is not something most people would realistically choose.

Cons

Almost everything feels lacking. The customer service is hard to deal with, customization is very limited and the software tends to be glitchy.

“flexible features and helpful training”

Pros

There's a lot to appreciate here especially the variety of features, the flexible setup and how user-friendly the system is overall. The training also made a big difference and helped get everything up and running without much trouble.

Cons

Using it across multiple locations isn't very convenient and the cloud-based version still feels underdeveloped compared to what it should be.

“very customizable tool”

Pros

After getting everything configured around the terms and workflows we use in our office, the system becomes very simple to work with. It helps move every part of the practice along faster, from the front desk staff to the doctors. The online chat support is fast to respond and usually jumps in to resolve issues quickly and there is a ton you can tailor to fit your needs. It covers billing, documentation and keeps up with current regulations. They also offer regular webinars and other training resources which really help keep the team informed and current. It also integrates well with the other software we use in the office.

Cons

One frustrating part is that it can be very slow even when the internet connection is strong. On top of that customer service can take more than two days to return a call. Normally that would not be a huge issue but when the internet goes down and you need immediate help, reaching someone becomes nearly impossible.

“customizable and budget-friendly”

Pros

The price is one of the biggest advantages especially considering everything included. This software delivers a lot for the cost if you have the time and support needed to really learn it. There is a huge amount of customization available which can be a major benefit. At the same time, that flexibility also makes the system harder to pick up because there are so many features to understand. The features themselves are very strong but you definitely need proper training to use them well. It also seems to connect with a clearinghouse without much trouble, although I have not personally handled that part since billing is not part of my role in the office.

Cons

Customer support is still the biggest frustration. At times it has felt like it is barely there, although it does seem to be getting a little better lately or maybe I just happened to call during less busy periods the last couple of times. The customization can also become overwhelming because there is so much of it, yet oddly there are still certain things you cannot customize that really should be possible. One example is patient organization. I deal with a lot of patients who have the exact same first and last name and even the same date of birth and the system does not provide an efficient way to separate or organize them. That becomes an even bigger issue when a new patient calls to schedule and the software refuses to add them because it thinks that patient already exists.

“online intake and fast support”

Pros

Having online intake forms for new patients has been a big plus and it's really helpful that providers can check their schedules from home. The care package options for services are useful and the integrated credit card system with OpenEdge is another feature we've appreciated. Whenever something comes up and I can't find the answer in the CT Community, I am usually able to chat with a rep and get a quick response.

Cons

There are still a few glitches on the setup side and the online scheduling feature continues to have problems. At the moment it works as a request-based system and when patients ask for an appointment, they can see all of the day's time slots, even the ones that are already booked. Because of that and the negative feedback we were receiving, we ended up removing the online scheduling link. The Verify option is also limited since it only works with certain insurance providers and does not support HNS.