ChiroTouch Reviews

“fantastic support and training”

Pros

Right from the start, the online support for CT covered just about everything. A new user can watch video tutorials, read through case issues other clients have run into and search a user-friendly guide to get up to speed quickly. Like with any electronic system, we've had a few things that needed extra help to sort out. Even so, CT's customer service has been better than what we've seen from most other companies we've worked with.

Cons

Getting started was a little rocky but the company recognized the unexpected issues and moved quickly and seriously to fix them.

“cloud access is a plus”

Pros

Having it cloud-based is really the only positive worth mentioning.

Cons

The overall architecture is awful and even the simplest tasks take way too many steps. Notes end up looking incomplete and poorly formatted unless you spend hours working on them. There's also no patient communication system and the only way to download a patient list is by birthday month which makes no sense.

“helpful support and ct community”

Pros

ERA posting works really well, the CT community is useful and customer service has been consistently helpful whenever needed.

Cons

One thing that would make it better is being able to enter the visit limit and effective date while adding insurance information, instead of having to save it first and then go back in to edit it.

“fast notes and billing”

Pros

Running my practice without office staff has actually been possible because of ChiroTouch. The speed of charting notes, handling billing and posting payments is hard to beat compared with other chiropractic software.

Cons

I don't really have complaints about the software itself. The bigger issue has been customer service which has dropped off badly since the company expanded especially considering how much I am paying every year for support.

“everything in one place”

Pros

Handling SOAP notes, checking insurance and scheduling appointments is very easy. It's really convenient to click on a patient and have all their information right there in one place. I can also enter charges while I am still in the room and set an alert for a re-evaluation on the next visit so my front desk already knows what needs to be done without me having to say anything in front of the patient.

Cons

The downside is that the extra monthly add-ons can get expensive over time, like CT Verify for insurance, CT Secure for backups, CT Intake, CT RX and the other additional services.

“unreliable crashes and lag”

Pros

There's plenty of functionality when it comes to customizing notes and using features like the iPad app is fairly easy too.

Cons

Reliability was all over the place. The system felt very unpredictable, with frequent app crashes and extremely slow performance especially when trying to take pictures of x-rays.

“Great Customer Support”

Pros

The system is organized in a way and it is not that difficult to learn about it. The customer support team is great, and they teach you a lot about the system. There are a few representatives that I talked to for help and they were really nice and never get annoyed by me asking so many questions or me not getting anything in the first go. It doesn’t require many steps to do things. Patient information is easy to locate. The reports that are generated are quite informative.

Cons

We had to call the customer support team quite a lot and which we thought wasn’t a great thing although they supported us in every way possible. The systems wasn’t easy to learn and figuring out their features and functions takes a while.

“ChiroTouch”

Pros

This system is super awesome. I spend a huge part of my day scheduling and booking patients, whereas there are about 100 patients per day who I have to see, but which Chirotouch it is very easy to manage things and the system is functionable and easy to understand as well. The customer support team is great, and the price of this product is also good. My experience with Chirotouch is amazing.

Cons

It would be great if there was a button that could easily print all of the patients scheduled for the day in alphabetical order, as we still have a lot of patient files yet to be transferred to the computer, so we pull files manually.

“billing confusion and poor support”

Pros

They do a good job when it comes to marketing and they certainly know how to bill for the services they provide. The iPad interface they offer is also something I appreciate.

Cons

Customer support has been awful. Pulling up older patient information is harder than it should be which makes it frustrating to follow progress from one visit to the next. We have spent countless hours working on the macros to get patient notes to say something meaningful and even after all that effort, the documentation still feels severely lacking. We have also had billing questions and there has been absolutely no transparency around how or why charges were applied the way they were. On top of that the front desk team has pointed out that the billing workflow is repetitive and inefficient.

“costly but capable platform”

Pros

It's been a great product at times especially since I have used it for several years. When everything is functioning the way it should, it does the job well. That said, the service keeps getting more expensive and over time the design and reliability have noticeably gone downhill.

Cons

There are just too many problems for the amount of money invested in it and it still struggles with basic tasks like importing outcome assessments into daily notes. Support is also frustrating because before I can even contact them, they expect me to check the forums, community page and even Facebook to see whether they've posted anything about the issues we're running into.

“cloud access from anywhere”

Pros

Having a cloud-based EHR is really convenient since it gives access from just about anywhere.

Cons

Compared with the server-based version, it feels less capable. There's no patient check-in feature or prefilled SOAP option and the onboarding should be much more thorough. It can also be pretty slow when loading or refreshing, both on the iPad and on a desktop computer.

“handy notes and support”

Pros

With this system getting through daily work is pretty easy and it comes packed with many useful features. The SOAP template is especially helpful because it lets notes get done quickly and more efficiently. Customer service and support are also reliable especially when help is needed right away they can be reached by phone or online chat. Most of the time, the issue does get resolved. It's also convenient that the software can be used on a smart device.

Cons

Updates have been frustrating because the problems often remain even after the software is updated and it still does not feel truly billing-friendly. Paper claims are a particular drawback since there's no way to manually edit the claim form before printing.

“Works the best for us”

Pros

Getting through daily tasks is quick and easy with this software. It's user-friendly, functional and lets me access what I need in just a few clicks. There are also plenty of useful tools built in for managing patients which makes the whole workflow run really well.

Cons

The cost is a bit on the high side, although it does offer a lot for the money. One thing I'd still like to see is a simpler way to tell which employee originally scheduled an appointment.

“all-in-one billing support”

Pros

Putting together a level 4 exam that meets the standards for all insurance carriers only takes a few clicks which saves a lot of time.

Cons

I really can't think of any downsides. It has everything I need for billing and the billing features work very well.

“excellent support and strong networking”

Pros

Excellent support has been one of the best parts of using ChiroTouch. It's fairly simple to navigate, the networking works really well and there are plenty of options for patient texts, emails and similar communication tools.

Cons

One frustrating issue is that Microsoft updates often mean we have to call support and sometimes the fix even involves a reinstall. The biggest headache, though, is not having a way to see patient visit totals or yearly visit totals. Our office manager has to manually count them on the computer. Patients regularly ask how many visits they have left and it feels pretty ridiculous that such a basic feature is missing. Our previous software handled this much better and made things a lot simpler.

“fantastic support every time”

Pros

Any time I have run into issues, the rep has been incredibly helpful and also took the time to teach me along the way. He and the entire customer service team are always so supportive and consistently there when I need assistance.

Cons

I still end up searching around a bit for some of the reports I need but I have a one-on-one training scheduled for this Tuesday and I am really looking forward to it.

“helpful support, confusing portal”

Pros

ChiroTouch is pretty easy to use for our team. Whenever technical problems come up, they're usually taken care of in a reasonable amount of time. The support staff we speak with are consistently friendly and genuinely helpful which makes those situations much easier to deal with.

Cons

From time to time, we run into problems with the patient portal and secure messaging. The QPP Wizzard was also a bit confusing for us at first, although we've mostly figured it out by now. Another frustration is that phone support can sometimes involve a very long wait, while getting help through the computer tends to be much faster.

“the backbone of our practice”

Pros

After six years of using ChiroTouch, it has truly become the backbone of our practice. It manages everything for us, from appointment scheduling and patient SOAP notes to outcome assessments and medical billing, backed by an outstanding AR system. The development team stays current with government changes and they roll out new updates several times a year. Cheryl Davenport has been incredibly important in helping me implement all parts of the software so we can maintain a high-quality database. Having direct access to Cheryl has been an absolute lifesaver. Whenever I have a question, I can book time with her and she always calls back to help me work through any issues. Every interaction is full of encouragement, compassion and positivity and we always end our sessions with answers, smiles and even laughter.

Cons

Honestly there is nothing about the software that I dislike. This tool is backed by an amazing team that truly helps us keep our practice running well.

“support team went above and beyond”

Pros

One thing that really stood out was how relentless the support team was in helping me work through a series of update problems. Their help was incredibly valuable in finding the root cause and resolving several factors that were contributing to the issue. Huge thanks to the support agent for sticking with it until it was sorted out.

Cons

Updates can occasionally create some pretty significant challenges.

“costly mistake from day one”

Pros

There's honestly nothing good I can say about this software. The whole experience has been terrible from start to finish. On top of paying a lot for it upfront, having to pay extra for support just makes it even more frustrating.

Cons

Right out of school, I was talked into buying this software and had no idea how bad it would turn out to be. Now I am stuck with it. If you're new to the profession, take the time to choose the right software and don't let a sales pitch pull you in. Signing up for this was a huge mistake.