Enterprise Health

Pros

Personally I find the employee portal to be a really useful feature.

Cons

While I was employed at Houston Methodist Hospital they assured us they would create a few custom forms but those never materialized. Serving as the director of clinical care my colleagues and I felt profoundly let down by their lack of follow through after the vast sums of money and hours our hospital invested to purchase and roll out their system. We had been optimistic that the new software would reduce our workload given all the resources we poured into it. It ended up being the single biggest outlay of my entire decade in that role. Instead of improving things, our clinical requests were ignored and we were actually worse off on the clinical side when using their product. I had not previously worked with an occupational health software vendor who promised action and then simply shelved the work indefinitely. Frankly I am puzzled by the glowing testimonials on their site and wanted to share what I experienced. If you're tempted by their features but need customization, make sure your contract includes a firm deadline for custom reports so you have some leverage. That way if they fail to deliver you might have a path to recourse...maybe.

Pros

This service feels like a cross between Google and WebMD to me. When I'm using EH I can pull up all of my clients' information in just one or two clicks which saves alot of time. The homepage offers a wide range of options and seems to include almost anything I might need to find right down to workplace injury details.

Cons

Sometimes getting where I need to go inside the platform takes more than a few tabs and clicks and it can feel a bit cumbersome. I have to be very exact on the search screen to pull up specific information which adds to the frustration. It's definitely a little difficult for me but I've found that's true of most portal services.

Pros

Honestly I'm really impressed with how simple it is to find my way around and how much helpful information is available to everyone. More of our team are using it and staying better informed and healthier because of it.

Cons

There's not a lot I dislike at this point. I am quite satisfied with what little I've seen so far, and I hope the team adds more employee focused features as the product continues to develop in the future.