Jane App Reviews

Pros

Very user-friendly, visually appealing and the reporting features are especially useful.

Cons

I still need to keep refreshing to check whether a patient has arrived and there isn't a built-in messaging platform.

Pros

Its easy to manage and the after-service support has been excellent.

Cons

Whenever something comes up, their team is usually able to help with it.

Pros

Getting started with it was simple and using it day to day has been just as simple. The customer service has been excellent whenever needed and overall it feels like a very worthwhile investment.

Cons

Something that would make it even better is a dedicated feature for practice consultations. I do have a workaround in place but ideally there would be a way to enter a practice as something other than a new patient when invoicing. Right now, I use it to schedule these in my calendar and send invoices to the practices I consult for.

Pros

Being a Canadian platform is a big plus for us since it aligns with our regulations without having to interpret US or UK-based information. It also gives us a clear view of where things stand in our schedule and it makes invoicing and managing client payments very simple.

Cons

It doesn't integrate with automotive insurance claim clients although we understand that's outside Jane's control because of Ontario legislation. The software is updated often and as a clinic without a full-time admin assistant, we usually don't have the capacity to explore new features or customize forms so we keep things pretty basic. One thing we really wish for is the ability to print the help articles, especially for those of us over 40 who prefer to read the instructions on paper while working through them.

Pros

Using it has been a really positive experience. The system feels simple to navigate for both me and my clients which makes day-to-day use much more convenient.

Cons

Every now and then, the video feature has some glitches or issues though I suspect that may also be related to the internet connection clients are using.

Pros

Online booking, video visits and payment features have all been excellent.

Cons

I've been very happy with the software and haven't run into any issues or problems with it.

Pros

Running my acupuncture practice feels much more simple with this platform. The layout is user-friendly and it covers just about everything I need so it's hard to come up with something it doesn't handle. It has simplified my day-to-day work in a big way. I also really appreciate the built-in audit trail that shows what was done, who did it and when which makes mistakes much easier to trace and fix. On top of that, the customer support is outstanding. They keep improving the software and do a great job of keeping users informed along the way.

Cons

Honestly, I can't think of any real downside. If anything, I just wish I had started using it sooner.

Pros

It fits right into my business workflow without any hassle and clients have no trouble using it at all.

Cons

The only things I'd still want are more like future enhancements and it seems those will likely be added over time.

Pros

Being able to create individual templates is a huge advantage as a user and it's one of the most important features for me.

Cons

I'd really like to see an option for "cancellation" added alongside "attend" and "no show."

Pros

Using it has let me put more of my dedicated time into teaching instead of spending it on billing. Since this is only my first month with the software, I've had quite a few questions and their team has been quick to reply with clear, concise answers every time.

Cons

it offers a lot of functionality so it took a bit of practice to work through the different layers and understand how the program is organized. That said, I expected some learning time with any new software and the effort has been worthwhile.

Pros

It has been really simple and being able to sign in from different devices makes it especially convenient.

Cons

There are times when it loads a bit slowly and adjusting the length of an appointment can be tricky.

Pros

We genuinely love just about everything about it and the part that really shines is the outstanding customer service.

Cons

There isn't anything our team dislikes.

Pros

Customer support team stands out. They're knowledgeable, friendly and genuinely pleasant to work with. The bright, upbeat design is another plus. There is definitely a learning curve when it comes to figuring out the smaller tricks and workarounds but once those are understood, I feel like it can perform just as well as a much more expensive EHR at a far lower cost. For a medical practice, it's a much better fit than other lower-cost EHRs like Simple Practice which really didn't work well for us at all.

Cons

A few areas still need more flexibility, especially around email customization. From a medical practice perspective, it also doesn't have built-in integrations with pharmacies and labs though that may come with a higher-tier upgrade. There are also some basic improvements that seem like they should be simple but currently require submitting feature requests and it may take a long time to see them implemented, if ever. Examples include being able to add a middle name to profile details, sending a post-visit email with a custom message and transferring intake information directly into the first appointment chart. A customizable patient dashboard would also make a huge difference. It would be really helpful to have one place with shortcuts to the full chart, along with quick notes like the last prescription sent or the patient's pharmacy, instead of constantly clicking around to find information. Because of that, a lot of extra time gets spent figuring out workarounds and that has been pretty time-consuming.

Pros

Having tools like chart duplication, auto-texts and phrases, duplicated appointments and breaks, plus customizable templates makes Jane App really convenient to use. I also really appreciate their team, they're known for responding quickly whenever I run into an issue and they've consistently helped solve my problems. It's also nice that they genuinely welcome feedback and seem open to making changes and improvements.

Cons

At times, it can lag a bit when I'm moving through tasks really quickly. I also wish the reminder and notification area were more visible and easier to spot.

Pros

It really feels like the complete package, it seems to have thought of just about everything.

Cons

tracking down a specific item can be confusing since it's easy to get lost between tabs like billing, settings and reports.

Pros

This has been the best decision I've made for my business. It's user-friendly, simple to use and the team behind it is always making improvements. They're clearly committed to building an amazing product and I honestly couldn't recommend it more highly.

Cons

I genuinely don't have any real complaints. The only thing I'd love to see improved is family bookings being a bit more simple and they're already working on that.

Pros

it feels very user-friendly for both our team and our patients. Everyone at our clinic has been really happy with how simple it is to use.

Cons

I'm still getting familiar with everything so I haven't run into any major downsides yet. There are just a few parts I still need to learn better.

Pros

Having dependable support has been a huge plus. As a solo practitioner, I don't always have the time or capacity to troubleshoot things myself so it's reassuring to know their team is just an email away whenever I need help.

Cons

I've had a very positive experience with it overall. It fit into my business without much trouble and the support team did a really good job guiding me through the setup process.

Pros

The customer service has been good and the programs are simple to navigate as well.

Cons

Still getting familiar with everything but up to this point I've been happy with it.

Pros

Getting it up and running was simple and it delivered a wide range of features that a lot of other platforms were missing. We used it in an integrated practice with both healthcare and holistic professionals and it worked really well for both sides.

Cons

There wasn't anything specific about the software that I disliked.