Jane App Reviews

Pros

The look and feel is one of my favorite parts. It doesn't feel overcrowded the way a lot of other platforms do and it's genuinely pleasant to look at while using it.

Cons

Any trouble I've had really comes down to me not fully knowing all the ins and outs yet.

Pros

Everything about it feels user friendly, flexible, affordable and comprehensive and the customer service has been excellent whenever I've needed help.

Cons

There's only one very minor billing issue that couldn't be customized but it's a really small concern overall.

Pros

the software is simple to use, understand and set up for the most part.

Cons

billing section could use a few more features.

Pros

Everything I need, client records, invoicing, scheduling and more, is all in one place which saves a lot of time and makes the system feel very complete.

Cons

Honestly, I don't have any real complaints. Anytime I've had a question or hit a small issue, the support team has always been able to help or explain things clearly.

Pros

using this software has been very simple and the Jane Guide makes it simple to find answers whenever I need to look something up or have a question. My patients also really appreciate how user-friendly it is.

Cons

At times, it feels a little complicated and could be more user-friendly in certain areas.

Pros

Absolutely everything about this software has been excellent and the service behind the system has been just as impressive.

Cons

Honestly, everything has been awesome while using this software.

Pros

Having everything in one place makes this software incredibly convenient. I can take notes wherever and whenever I need to and it's clearly been designed thoughtfully with all the features necessary for proper note-taking. Scheduling is much more manageable and being able to start with templates from other practitioners and adjust them to fit my needs is something I really appreciate.

Cons

A few parts can feel a little confusing at first, especially the financial side. That said, once I spend a bit of time in the help section, I can usually sort things out. There is definitely a learning curve so it takes some time to get fully comfortable with the system.

Pros

Between the excellent customer service, the user-friendly setup, the inclusive features and the billing tools, this software has been a really positive experience to use.

Cons

There's honestly not much to complain about. Every now and then I have trouble figuring out where something is but the customer service team is always there to help me through it.

Pros

After the initial setup, the software becomes very user friendly and new staff can learn the basics quickly. Patients booking online also get a clear, simple interface that's easy to use. Whenever something comes up, the support team responds quickly if the guides and videos don't cover what you need. Onboarding team members is simple and having the chance to share feedback that could shape future updates is a real plus.

Cons

Getting everything configured at the beginning was a bit complex, especially with the confusion between templates, intake forms and surveys. It's also inconvenient that template emails can't be viewed and edited in one place. On top of that, a few features I would have expected still aren't available in the app such as auto-populating requisitions.

Pros

The templates are a big plus and putting together a schedule is really simple.

Cons

I couldn't access the option to use my templates as an intake form and the person I reached out to wasn't able to help.

Pros

The front desk side is fairly simple to use which makes day-to-day tasks easier.

Cons

it doesn't feel quite user-friendly enough overall. Having used ClinicMaster and CareWare before, those systems seemed more user-friendly to me. That said, the EMR side of Jane is simple for practitioners to work with.

Pros

Using it has been really simple for both administrators and patients or clients. The interface is clean, organized and simple to navigate which makes day-to-day tasks much more manageable. It also covers the key functions we need, including billing, charting and scheduling. On top of that, the customer support has been amazing whenever help is needed.

Cons

charting could be improved since it would be even better if it included elements from previous chart notes to help save more time. The pricing is also a bit higher than some competing options.

Pros

Getting started with it felt very user-friendly. The little hints throughout the setup process were a nice touch and made onboarding much easier to follow. The videos and Jane University have also been really helpful. Bravo to the team!

Cons

At this stage, it's still a bit too early to say. No issues have come up so far.

Pros

starting my first business, there were a lot of features built in that covered things I probably would have missed or never even realized I needed to do.

Cons

One limitation came up when I wanted to send a post-session survey for a session my client completed on her own. I was only able to create a survey form for something that was on my schedule as the practitioner. Some of my clients do sessions with me directly and others complete sessions independently with my guidance so I was hoping to handle both inside it without needing to bring in another coaching platform like TrueCoach.

Pros

Very simple to use and there are plenty of ways to get help whenever needed. Between the guide videos, demo calls, online support and other resources, there's always assistance available. The team at Jane keeps improving the software all the time which I really appreciate and it's nice that user suggestions are welcomed and often put into place.

Cons

I don't have any real complaints. There are some features but nothing that stands out to me as a con.

Pros

Getting my electronic charts moved over from another platform was a really positive experience because the customer support team was incredible throughout the integration and upload process. It's such a relief knowing all of my files stay together smoothly in each client account. Clients regularly mention how user-friendly it is on their side which is always nice to hear. From the clinic side, it's just as simple and includes everything I need to keep my business running efficiently and effectively.

Cons

appreciate how responsive and adaptable the team is. They keep listening to user feedback and rolling out new features which says a lot about the software. I did run into a few minor glitches when setting up my account but nothing significant enough to affect how I feel about the program's overall functionality.

Pros

Keeping patients reminded about their appointments is much more manageable with this software and entering their files is simple as well.

Cons

I'd change the way schedules and vacation time are entered. It would be better to have a dropdown option for selecting days and hours instead of clicking through each individual day.

Pros

Using this program has been very simple and I really appreciate how easy it is to navigate. I also love being able to adjust the settings so the software fits my personal preferences.

Cons

At this point, I haven't come across anything I dislike about it.

Pros

It keeps getting better and that has genuinely made things much more manageable for me. On top of that, when I share suggestions, I can actually see changes happen which makes it feel like the team really listens.

Cons

Any limitations I've run into seem to be more about my own tech skills than the software itself. The only thing I'd really love is a synced speech-to-text option from my Surface since the drawing and handwriting input doesn't always feel very sensitive for me though that may be more of a computer issue than something with it.

Pros

Before switching to Jane, I was handling invoices, receipts and client records manually which took up a lot of time. Since moving over, it has cut my admin work roughly in half and that makes a real difference because time really is money. The platform is quite simple to use and their support team has been incredibly helpful whenever I've had questions. They consistently get back to me within one business day with useful, informed answers so I'm not left chasing around for information. They clearly know the system well.

Cons

A couple of features would still be nice to have since it doesn't currently seem set up for them. For example, exporting the calendar to Outlook would be helpful although I'm not entirely sure that's actually an issue on Jane's side. It would also be useful to add more than one client or email address to a profile, especially for something like couples counselling. That said, it does have a suggestions section so I'm hopeful those gaps will be addressed before long. The other disappointment was that I had wanted to use the direct billing feature but Blue Cross doesn't allow RCCs to direct bill. That part isn't it's fault but it was still frustrating.