Jane App Reviews

Pros

Getting people up to speed with it is simple, even for those with very little computer experience. The layout makes it fast to locate exactly what you need which saves time during the day. It's a really solid software program backed by excellent customer service. On top of that, it feels forward-thinking and the team keeps improving the software with regular updates aimed at making it even better over time.

Cons

We did run into one unusual issue yesterday when it had a glitch involving our business Gmail account for a couple of hours. During that time, we weren't able to communicate through email. It has only happened once though and was out of the ordinary.

Pros

Around BC, it is already a familiar platform, every RMT I know uses it, along with most acupuncturists, naturopaths, physiotherapists and chiropractors. It works really well as a hands-free scheduler and also as a flexible electronic health records system. Since I run my practice on my own without a receptionist, it takes a lot off my plate and makes day-to-day work much easier. I've also noticed their team putting more energy recently into adding new features and improving existing ones which has been really appreciated.

Cons

A concern with being built to serve so many different types of practitioners is that it could eventually become harder to use or harder to learn. That may become even more noticeable as it keeps expanding into other countries and tries to accommodate a wider range of users.

Pros

The platform is simple to use, they keep rolling out new features and the customer service has been excellent whenever I've needed help.

Cons

Direct billing still hasn't been implemented and I do run into occasional glitches from time to time.

Pros

Going paperless has been a big plus and the online booking works really well. The insurance integration is also a huge help and makes the whole workflow much more convenient.

Cons

I don't love having to scroll back through past appointments just to find prior notes like diagnoses. The pinned items also feel larger than they need to be and the checkboxes for things like adjustment listings take up quite a bit of space and could definitely be smaller.

Pros

Having everything in one place makes running the practice much more convenient and the system is very user-friendly overall.

Cons

It would be even better with more support for social media integration.

Pros

Booking appointments and charting for my patients with this software has been really simple. It's also very helpful that I can browse other templates whenever I don't feel like building my own note template from scratch. The live chat during the first 30 days has been a huge support too, I'd honestly be lost without it. It has answered so many little questions while I've been learning how to use the software.

Cons

Since I only use this software on weekends, I wish there were a way to view just weekend days instead of only having the option to remove them from the calendar. I'd also like a monthly schedule view so I can see everything coming up throughout the month.

Pros

It's reassuring to see the developers continuously updating the software to keep up with what users need. They pay attention to feedback, understand the needs of different businesses and make a real effort to turn those requests into useful improvements.

Cons

At times, the software can be slow to respond on my iPad and I end up having to try a few times before an appointment actually gets booked.

Pros

moving my files from the clinic I left into my own practice went fairly well and that part of the transition was relatively simple. I can also see it being even more useful for a multidisciplinary clinic or a setup with multiple practitioners.

Cons

Getting around the system and figuring things out on your own felt challenging, even with the search bar there to help. It definitely takes time to learn before it starts to feel familiar. After the pandemic, support became frustratingly slow, answers to questions took more than a day and I never received callbacks so I had to rely on email instead. The cost is also very high, especially since I later came across another option that is about half the price and has a better-looking website.

Pros

Running my practice has been much more manageable with it. Online scheduling, automatic patient reminders, secure credit card storage, sending superbills, emailing intake forms and charting are all handled in one place which means I don't need a front desk person to take care of all those routine administrative tasks. Jane automates so much of the day-to-day work and that has helped me cut down on both EHR costs and overall overhead by not having to hire an extra employee.

Cons

The lack of filter options in the billing reports means there's no way to generate a concise itemized receipt. Because of that, I still have to use my old EHR for personal injury and car accident cases and re-enter everything before submitting which wastes a lot of time. Jane also places every diagnosis code after every CPT code and when a patient has 20 or more diagnosis codes after an accident with 3 to 4 CPT codes per visit, the billing reports become extremely long. After treating these patients for several months, I've ended up having to send attorneys billing reports that are 200 to 300 pages and sometimes the same goes for insurance companies. Some only accept fax or regular mail so the printing, ink, postage and faxing costs really add up. If itemized receipts or billing report filters were added, this EHR would be nearly perfect.

Pros

Using it has been very simple. It comes with a lot of useful integrations and the customer service team is consistently quick to reply, resolve problems and even add new features when requested.

Cons

There are still a few features missing although I know they're already in the pipeline such as the Telus Health integration.

Pros

The way it lets you customize chart notes to match exactly how you want to work is fantastic.

Cons

After using it for 10 months, there are still regular updates and new features being added that I never would have even thought to ask for.

Pros

Running my massage therapy practice without it would be hard to imagine now. The system is very user-friendly and the customer support team has been outstanding whenever I've needed help. My clients really enjoy using it too, especially for online booking and the automatic reminders which many of them assume I personally send. I also value how quickly I can send receipts with one click and forward clinical records to lawyers when needed. After 35 years in practice, Jane has genuinely made day-to-day work much more manageable. It's also incredibly helpful for tracking my income and the amount of GST I've collected. They really seem to have covered every detail.

Cons

I truly don't have any real complaints. Getting started more than four years ago did come with a bit of a learning curve but their support team was always there when I needed assistance and Jane offers plenty of helpful guides for answering basic questions.

Pros

Even without being particularly tech-savvy, this software feels incredibly user-friendly. The user guide is excellent, the tutorial videos are very well done and everything runs quickly and efficiently. I also really appreciate that the team listens to feedback and actually puts it into action.

Cons

There really is nothing that feels especially hard to use. Like any new system, it can take a little patience at first while learning how everything works but with a bit of time and reading, it's been awesome overall.

Pros

It's mostly user-friendly to use which makes getting around the software pretty simple.

Cons

A few settings can be confusing since there are several places to enable or disable things, along with a master on/off switch.

Pros

It is refreshing to use software from a team that actually pays attention to user feedback and makes updates based on what their audience needs.

Cons

There's no way to score their service higher than 10/10.

Pros

Having used it at several clinics, including the one I work at now, I've seen how much flexibility it offers. The range of features is impressive and being able to tailor the system to fit a practitioner's specific needs is a huge plus. Everything from charting to booking multiple appointments at once is built in thoughtfully and it really feels like the software was designed with practitioners in mind. On top of that, the customer service has been fantastic whenever I've reached out in the past.

Cons

there can be almost too many ways to complete the same task. Billing is a good example, you can handle it one way one time, then do it differently the next time and still end up with the same result. I think it would be less confusing if some processes were more simple, with one consistent way to get things done instead of several. There have been times when I've forgotten how I submitted something like an ICBC claim, gone back in and realized there was another method as well, only to forget again later. The other issue is the cost which feels quite high for a sole practitioner although in a medium-sized clinic with reception staff it works very well for keeping everyone connected.

Pros

Responsive customer support is available whenever I need help. I also really appreciate being able to double book patients and organize the schedule exactly the way I want. It's such a relief and honestly it feels like I have a trusted person helping run my practice instead of trying to manage everything on my own.

Cons

The scheduling setup took some time to fully understand but it ended up being worth it because my previous app couldn't handle those options at all. Buying a Square terminal was also pricey although Jane does offer a 35% discount coupon which cuts about $100 off the cost.

Pros

It's a fully comprehensive package that covers both front and back office needs. It handles online booking, payments, loyalty programs, inventory, packages and even insurance billing, all without surprise fees. They also keep rolling out upgrades that make things even better and those updates come at no extra cost. On top of that, the support team is every bit as impressive as the software itself.

Cons

I honestly don't have any cons to mention. Nothing negative comes to mind.

Pros

The feature set is what sold me on this software right away. I was comparing other options with patient notes and scheduling and most of them were far more expensive. Once online scheduling and the other really useful tools were factored in, choosing this one felt like an obvious decision.

Cons

I'd still want more flexibility when customizing the text and email reminders for upcoming appointments. My clients really appreciate getting text notifications but I'd love the option to tailor those messages more, whether that's for COVID-related procedure updates or special instructions for different kinds of visits.

Pros

Simple to learn and use and just as easy to roll out.

Cons

At times, it can take a while to work through all of the features.