Jane App Reviews

Pros

I can't narrow it down to just one thing but the built-in text reminder feature alone made the slight price difference worth it compared with the system we were using before. Since turning on text reminders, we've had far fewer no-shows and late cancellations than we used to. On top of that, the custom charting and templates, plus being able to edit charts created by previous providers, has saved me a huge amount of charting time and made my notes much clearer and better organized. I'm almost embarrassed we waited this long to make the switch.

Cons

it felt much more advanced than the software I was used to so there was definitely a bit of a learning curve. Thankfully, the support resources were outstanding, videos, articles, phone help, the demo clinic where I could test different settings and online meeting support were all incredibly helpful. Everyone was genuinely kind and focused on helping rather than giving canned responses. The other downside is that we've had to rely on a less-than-ideal workaround for tracking Groupon and other prepaid packages we sell but they are planning to release a proper fix sometime this fall.

Pros

Plenty of customization is available and getting familiar with the system doesn't take long. The self-help tabs make navigation simple when I need to figure something out on my own and whenever I've contacted support by phone or email, the response has been quick and helpful.

Cons

Would like to see insurance billing integration. Other than that, I really don't have any notable complaints at this point.

Pros

It feels like getting a full practice management package in one place. It handles appointment scheduling, documentation and accessibility for both me and my clients and it costs far less than hiring someone to manage all of that manually. It also helps me clearly map out the path I need to follow to reach the goals I've set for my massage practice. On top of that, it gives me room to grow my business as well. The part that has impressed me most is the customer support, they're friendly, quick to respond and genuinely open to feedback about what practitioners want and need from the software.

Cons

scheduling as a solo practitioner feels hard. Most of my work is outcall-based but from time to time I also see repeat clients, friends or family at my home for the same massage services. At the moment, Jane doesn't really let me block off my availability across locations when one place is already booked. I'd also love to see them release a mobile app down the road.

Pros

This tool has made booking appointments, billing and charting so much more manageable for me. I'm spending only a fraction of the time I used to because it has so many built-in features that handle a lot of the work on my behalf.

Cons

A bit complicated at the start since there are so many features to understand. I made plenty of mistakes in the beginning but the Jane team has always been available to help.

Pros

Patient communication has been really simple and adding it to my website was as easy. Patients have no trouble using it, the charting is excellent and the intake forms are solid with plenty of customization options. On top of that, customer service has been fantastic.

Cons

I don't really have any complaints. I use an outside insurance biller so I haven't had a chance to try their insurance integration.

Pros

Compared with other massage booking platforms I've used, the integrations and customization options here are on another level. I haven't come across another system that offers this same combination.

Cons

Nothing specific comes to mind at the moment.

Pros

Getting started with it feels simple and the team behind it is clearly active about improving the platform and rolling out better functionality over time. On top of that, technical support is fast to respond and consistently courteous when help is needed.

Cons

The bilingual experience still isn't fully available for customers and the fees tied to Jane Payments feel too high.

Pros

The online scheduling and charting parts of the software have been especially strong and useful.

Cons

Getting everything fully implemented took some work, LOL but Jane definitely helped make the process more manageable with the video training and staff education materials.

Pros

After years of searching for the right EHR, it turned out to be exactly what I needed. The ability to draw directly on a patient's chart based on what I'm seeing was a huge selling point for me and that's only one part of it. I can fully customize SOAP notes, send intake forms securely to patients and handle patient billing through the integrated system. The layout makes sense and once you learn the basics, it feels fairly user-friendly to use.

Cons

Because it is such a full-featured platform, there is definitely a learning curve and it takes some time to understand everything it can do. When I first started using it, there were not many video tutorials available and most of the guidance was in written form. Over the past couple of years though, Jane has added more visual resources which I've really appreciated. One thing I'd still like to see improved in the future is a stronger inventory system, especially one that can calculate COGS more effectively.

Pros

Right from the start, it has been user-friendly and highly customizable, while also keeping everything compliant. Another thing I really appreciate is how closely the Jane team pays attention to customer feedback so if there's a feature you're waiting on that isn't available yet, it feels very likely they'll add it soon.

Cons

My biggest frustration has been billing insurance and matching up EOBs although it looks like the latest update is supposed to address that which is encouraging.

Pros

Jane has made day-to-day work so much more manageable. It handles patient scheduling, note-taking, payment tracking and online booking all in one place.

Cons

For what I'm currently using it for, it has been exactly what I need. I really don't have any complaints.

Pros

it felt incredibly simple. Moving over from our previous EHR was a simple process and the Jane team was extremely helpful the whole way through. I also really appreciate being able to submit and vote on feature requests and whenever we need assistance, the support team is always detailed and thorough.

Cons

At the moment, one missing piece is the ability to track authorizations that are limited by both date and visit count. It would also be really helpful to have benefits and eligibility checks built directly into it.

Pros

Setup took hardly any time and the whole system feels very user-friendly, it's clear a lot of thought went into making it user friendly. Their customer support is also incredibly responsive by phone and email which makes a huge difference. Honestly, I just wish I had signed up years earlier. My business is growing, my patients are happy and I can manage my schedule completely from my laptop or phone.

Cons

I don't have any complaints. It's an excellent product backed by outstanding customer support.

Pros

It was simple to use and it connects really well with other software we already use. Another big plus is how committed the Jane team is to improving the product and making sure their clients are taken care of.

Cons

Honestly, I do not have any complaints. The switch over went very well and the Jane team has always been available whenever help was needed.

Pros

Everything feels well thought out, the features are comprehensive, nicely integrated, simple to use and the interface is visually appealing.

Cons

There are still a few quirky areas that haven't been fully integrated yet. That said, the Jane team consistently does an excellent job improving the software to match our needs so I'm happy to stay with them and keep growing alongside the platform.

Pros

It has honestly gone way beyond what I expected. It's been really nice having everything I was looking for and even a bit more, built into one platform. Booking and scheduling, intake forms, telehealth, HIPAA compliance and appointment reminders are all included in the same place which makes a huge difference.

Cons

I really don't have any real complaints. The initial setup can feel a little overwhelming but that's pretty understandable for a platform with this many features. Even with that, it's designed to be as user-friendly as possible.

Pros

Running a clinic with 6 practitioners, 3 shared rooms and 5 different disciplines can get complicated fast and this was the only platform that handled all of our online booking needs while also integrating nicely with our website. The financial area is clean and well designed and it keeps track of commissions and splits for both services and products without a hassle. Each practitioner can also tailor their own intake forms and treatment notes and everything is stored online to PHIPA's highest standards. We're able to book clients, take payments and send insurance receipts with just a click. Honestly, we don't even need the expense of a receptionist because Jane, along with their amazing support team, has become the best office manager we could ask for.

Cons

our therapists use a sliding scale and the software doesn't currently support that. That said, they release new features all the time so it does feel like they're actively working to meet users' needs.

Pros

this tool can work well enough for a low-volume, cash-based practice that has no plans to bill US insurance. In that kind of setup, it may be acceptable. Outside of that, I would strongly recommend staying away from it.

Cons

Our practice is small and based in the US, with about 40% Medicare, 20% other insurance and the rest cash pay. At first, I asked my billing company to handle Jane's insurance billing but after spending a week reviewing the system and getting their questions answered by Jane support, they declined. Their conclusion was that the platform was not capable of handling US insurance billing in a timely or cost-effective way. I really should have taken that warning seriously. Instead, I had my front desk employee, who has more than 10 years of billing experience, try to make it work in Jane. After months of effort, along with multiple support cases, escalations, emails, phone calls and even attempts to involve the owner, we finally gave up. The support team is consistently polite and pleasant but when it comes to the major billing problems, they rarely offer real solutions. Most of the time, the response is either that it may be addressed in a future release or that we should submit it as a feature request. At this point, I'm actively searching for a replacement.

Pros

Everything is laid out in a user-friendly way, with all the features kept in one program and organized with color coding which makes day-to-day use really convenient. The customer support has also been amazing whenever help is needed.

Cons

I'd really love the option to store two people's details under the same client number, including names, phone numbers, email addresses and the ability to send reminders to both since I work with couples. On a smaller note, I'd like to have more color options available. Also, if it doesn't already exist, video tutorials for tasks like adjusting settings, adding people, setting up breaks and managing schedules would be much better than having to read through step-by-step instructions.

Pros

From the support alone, it has been outstanding. Their Team sends friendly emails that are clear and simple to follow and they reply very quickly. Support also goes far beyond email which has been a huge plus. They offer an online resource library, step-by-step account setup help, videos, demos and even Jane community Zoom meetings. I've used the App in several roles over the years, as a massage school principal, a practitioner in a clinic and now while preparing to open my own clinic and it has consistently been the best. Huge thanks to their Team, you all feel like rock stars to me.

Cons

Since I'm the only practitioner in my clinic, I'd really prefer something closer to $60 per month.