Jane App Reviews

Pros

We chose it to start with partly because it's a Canadian company and another float center we spoke with had very positive things to say about it. The mobile version is especially user-friendly and simple to navigate. It also adjusted well to the way we run our float center, even though the platform is really designed more for practitioner-based businesses like chiropractic or massage clinics.

Cons

It doesn't offer membership-style features or a way to assign a single service token instead of a dollar amount to someone's account. It also lacks automated emails that can be sent at preset intervals, along with a few other automation options within the software.

Pros

It has been excellent for handling appointments, payments and online booking for patients all in one place. The interface looks polished, runs reliably and once everything is set up, it cuts down a lot on admin work. The charting features are also very comprehensive which makes it convenient to keep all patient records together. On top of that, the telehealth tool works well and provides a secure way to run virtual appointments while staying compliant with privacy requirements. Their team is incredibly kind and helpful and the self-serve video library is extensive and useful.

Cons

Overall, there's a lot to appreciate. As a solo practitioner though, I'd love to see a more organized version for smaller practices because there are quite a few features I don't use and can't hide. A few parts of the system feel somewhat rigid although there's usually a workaround and they do offer a wishlist for future updates. I also wish it included a way to block off non-patient time on the schedule such as admin hours, without having to label it as a break. Another limitation is that expenses can't be tracked, only income is supported.

Pros

After using it regularly for the past few months, I keep appreciating it more every day. I've definitely seen more new patient bookings and it seems people really enjoy being able to schedule online instead of going back and forth by phone or email. A lot of my returning patients also mention how much they love it and how simple it is to use. Over the last few weeks, I've started using the online charting along with the booking features and that has been going really well too. I'm so happy to be finished with paper patient files that I would otherwise have to store for 10 years after they become inactive. This setup is far more efficient and the customer support has been excellent with very fast response times.

Cons

There isn't really a major downside but since it includes so many features, there was a bit of a learning curve for me at first. I'm not especially tech-savvy and had only used paper-based booking before switching to it. The good part is that their team was able to guide me through any setup issues or difficulties I ran into.

Pros

It packs in a lot of features while costing only a fraction of what competing products charge which makes it an excellent value.

Cons

I honestly didn't come across any downsides with it.

Pros

Their customer service has been outstanding, quick to respond, respectful in every interaction and actually helpful when issues come up. The company also listens to feedback and keeps improving the product with ongoing updates. On top of that, it has cut down my workload significantly and made me much more efficient.

Cons

Getting started can feel overwhelming because there's a lot to learn upfront, especially with so many features packed into it.

Pros

it is very user-friendly and they keep making updates that improve an already solid product. It also has a really attractive, polished look.

Cons

Something that could be better is having more control over what patients are able to view on their profile.

Pros

Using it has been a really positive experience. The platform is user-friendly, well-designed and packed with useful features and functionality. It genuinely feels like the team pays attention to what users need and keeps rolling out updates and new features that reflect that feedback.

Cons

I honestly don't have many complaints. If I had to point out one downside, it would be that every now and then certain tasks in the EHR aren't immediately user-friendly so I end up reaching out to customer support for guidance on how to sort things out.

Pros

It has honestly felt like adding another reliable staff member to the team. Booking appointments is incredibly simple and keeping up with payments, especially VA payments, has been far more practical than the old complex spreadsheet system I used before. The telemed feature has been the biggest win of all. I'm also really grateful for it's Covid-19 pre-screening workflow which made patient check-in much simpler. I even duplicated that template into a new chart template so practitioners can screen patients on arrival if they forgot to do it ahead of time or aren't comfortable with computers which also helps organize entry.

Cons

I'd still like more flexibility when creating patient communications such as being able to format text more freely and more control over designing chart notes so they fit neatly onto one page. Also like with most databases, getting help is easier when you already know the right question to ask which can be a little frustrating. That said, whenever I truly hit a wall, I email Jane and always hear back within 24 hours. Sometimes it takes a little back-and-forth but I'm almost always happy with the outcome.

Pros

Everything in it works in a very user-friendly, simple way. It includes exactly what's needed without piling on unnecessary extras. Getting to forms, handling admin work and navigating the rest of the system is all very clear and the support is consistently excellent. A lot of the time, I catch myself appreciating how much common sense the designers and developers put into it.

Cons

nothing comes to mind. I'm completely won over by it, it's exceptionally well designed.

Pros

Being able to accept online payments and match them directly to appointments was a must-have when I was searching for clinical notes software. Hardly any platforms include that and it not only has it but does it better than my previous system while also costing less. That made the decision incredibly simple. I also really appreciate that I only need to pay licence fees for clinicians and not for admin staff which is a big added benefit.

Cons

After spending 10 years on my previous system before moving to Jane, it still doesn't feel quite as instinctive to me yet. That said, it reminds me of switching from a Nokia to an iPhone, at first it felt unfamiliar but once I adjusted, there was no way I'd want to go back. My biggest frustration is probably the permissions setup since it isn't as customizable as what I was used to. Because of that, I now have to handle a few tasks myself that I would have normally delegated to my admin team. I'm also not thrilled that it's back-end team won't make custom changes for me such as adjusting permissions or reports, whereas my previous software provider was willing to do that for an extra fee.

Pros

The app looks polished and beautiful, the customer support team has been amazing to work with.

Cons

Direct billing to insurance companies is still a bit labor-intensive right now although Jane has said they plan to fix this by the end of 2020 and I'm really hoping they follow through.

Pros

Getting it up and running for online booking, accounting, charting and telehealth was very simple. Anytime I had a question, their team responded quickly and always shared helpful suggestions.

Cons

Learning new software usually isn't something I enjoy but getting familiar with Jane ended up being the best experience I've had with any new online system or app.

Pros

The app feels simple and pretty self-explanatory so it doesn't take much effort to figure out how to use it.

Cons

it can feel a bit overwhelming at first but I'm sure it'll become much better once I've used it more regularly.

Pros

Having notifications go out automatically instead of sending them manually has been a huge help and saves a lot of time. I also really love the charting component. I'm still getting used to the payment section but overall it's been a very positive experience.

Cons

I'd really like more flexibility to customize the headers and footers.

Pros

During the COVID pandemic, the addition of Telehealth video appointments in it has been incredibly valuable. It has allowed me to continue offering physiotherapy sessions safely and securely to the clients who need them most. The platform is very user-friendly and handles all parts of our business well, from client booking to charting notes and sending reminder emails. I also appreciate how how much effort goes into making the product work effectively for all users.

Cons

I would still love to have quicker access to a client's chart notes directly from the schedule view, rather than only being able to open them from the day view.

Pros

Choosing it was heavily influenced by its built-in payment system which was very simple to set up and use. It also includes online booking and the option to send customizable forms we create ourselves. On top of that, the charting can be kept very simple or made as detailed as needed, with a wide range of options available.

Cons

it is still evolving and one area I'd really like to see improved is the internal name database. Right now, there isn't a practical way to separate clients or patients from practitioners or even family members. I'm also hoping they add some kind of integration or prefill feature for facilities and practitioners already in the system so the same information doesn't have to be entered repeatedly.

Pros

It comes with a ton of features so it can fit just about anyone's needs and once everything is set up, day-to-day work becomes much easier.

Cons

With so many features available, I don't feel like I'm taking full advantage of everything it can do yet. That said, the staff has been really helpful anytime I've reached out for support.

Pros

Customer support has been absolutely outstanding.

Cons

Something that could be improved is the very pale color used for the days of the week and the time in the schedule. It would be much better in black because it's hard to read and can lead to mistakes.

Pros

Having billing, charting and bookings all together in one place has been a huge plus for me. The platform is simple to navigate and one feature I especially appreciate is being able to access and share intake forms with other people who use the system. I've also picked up a lot of useful insights from other users' notes which adds to that strong sense of community.

Cons

clients have to create a free account before they can book an appointment. Since I work with a lot of seniors, needing another login and password for one more system can be pretty frustrating for them.

Pros

Whenever questions come up, it's really quick to get answers. Between their team and the helpful guides, moving over to this software feels very simple and well supported.

Cons

having a basic delete button for an invoice that was processed incorrectly would be helpful.