Jane App Reviews

“User-friendly for high student turnover clinic”

Pros

At our school clinic, we run Jane across twelve treatment rooms and bring in between forty and sixty new students each year. This level of turnover means we spend significant time teaching students how the software works but I find it user-friendly enough for this purpose. Our team also values the responsive customer support and the regular system updates that introduce genuinely helpful features. Plus whether using the Clinic Manager view, Client interface or Practitioner screen, booking and managing appointments feels easy for most newcomers even for my older clients, who often find technology challenging. The automated notifications, reminder emails and SMS alerts are especially useful when onboarding so many new users and clients each year.

Cons

I have identified two administrative pain points. The Payments batches are fixed and cannot be customized and the reporting function tends to remove UTM tracking data. These issues are more problematic for our internal bookkeeping and administration than for our clients day to day experience. Since payment batching can span multiple service days, charges from the same date can be split across separate batches depending on the clinic's hours. For those who understand UTM parameters, the loss of this data is significant for specific workflows, even if most front-line users do not notice its absence in daily operations.

“excellent value and responsive support”

Pros

Really strong value for the money. Support has been friendly and quick to respond and during any escalation they kept me updated clearly. The whole interface feels well put together and the notes they share help keep everything organized.

Cons

While the appointments management itself is spot on, the overall resolution took longer than I expected. There were also moments where troubleshooting had to be repeated which got frustrating. It would help if they could bundle two or more appointments together to organize things even further.

“Impressed with value and friendly support”

Pros

I have been impressed by how much value I'm getting for the price and the support team is friendly and quick to respond. During upgrades, I received clear updates and the interface is excellent with handy note-keeping features.

Cons

Well fixes sometimes took longer than I expected and repeating the same troubleshooting steps annoyed our users on occasion. Though appointment management works very well, but it would be even better if it could merge two or more slots.

“Powerful and user-friendly feature set”

Pros

Jane offers a powerful set of features. It is incredibly user-friendly, with a great interface that simplifies training new staff. I am particularly impressed with the online booking portal, which allows patients to easily select and manage their appointment types and times. Additionally it streamlines note-taking and clinical documentation. The best thing is that all of this is available at a fair monthly rate that scales with the number of providers, offering excellent value.

Cons

Insurance billing felt somewhat clunky for us initially, though we later switched to operating as a cash-only clinic and that change completely removed this issue for our team.

“Best scheduling software available”

Pros

When it comes to scheduling software, I am convinced it is the best option available. Booking appointments is incredibly simple and user friendly. New team members pick it up fast and I have seen many of them handling scheduling solo within just their first few shifts.

Cons

Some of the reporting features don't suit a larger setup like ours. The Accounts Receivable report is particularly frustrating to use as it is hard to navigate and when I click into an account it shows all outstanding balances without any way to filter by the age of charges.

“great integrations”

Pros

The platform looks really polished and the Claim MD integration has been a strong plus. Customer service replies quickly and the provider documentation is simple to work through.

Cons

Client portal definitely needs some updates. If clients log in using Google/Apple instead of their username, it creates a duplicate account and doesn't pull over appointment or billing details. Also, managing family accounts feels like it needs more attention.

“fast record duplication and use”

Pros

I really enjoyed how simple it is to use especially the ability to duplicate old records and build on them. That feature alone speeds up record taking quite a bit for our workflow.

Cons

Jane works well as an EMR but it doesn't integrate with a picture app or include staff tracking tied to sales and clock-in features that some other software tools offer.

“Really fond of platform look and integration”

Pros

I am really fond of how the platform looks and I like the smooth Claim MD integration. Also support responds quickly and the provider documentation is simple and easy to follow.

Cons

The client portal could use some improvements. For example when users sign in with Google or Apple instead of their username, the system creates duplicate accounts and fails to transfer their appointment and billing details which causes confusion. Also managing family accounts needs further refinement.

“User-friendly interface”

Pros

The interface is user-friendly and the ability to copy and expand on previous records significantly speeds up the process of documenting patient information.

Cons

While I think it is a solid EMR tool, I wish it offered integration with photo apps and built-in staff management features like sales tracking and employee clock-in functionality that competing products provide.

“overall good”

Pros

Super user friendly and it includes pretty much everything I need. The direct billing feature and online booking are a big plus and they make it much simpler to keep appointments organized. Creating forms is simple and managing the schedule feels pretty adaptive.

Cons

The pricing setup is frustrating-especially for someone working as a sole practitioner. It really feels like the service is geared more toward larger practices rather than individuals.

“Easy follow-ups”

Pros

Love how this lets you organize work and bill straight from each profile, plus text or email customers directly from their profiles. Follow-ups have become way simpler since everything is handled in one place.

Cons

Setting up the clinic took quite a while and a few steps felt tedious. Even with that, the switch was still worth it overall.

“clear interface”

Pros

This app feels really user friendly and the layout is simple so it's easy to move around without getting overwhelmed.

Cons

A few settings come across as a bit dated and the billing/invoice area sometimes feels like it has overlapping or redundant pages. It's not necessarily a bad thing to have extra info but when you're not sure what each page is showing, it can get confusing. Also, the fees are higher compared to some other platforms.

“im impressed but pricing is high”

Pros

I am quite impressed by how user friendly it is and that it includes pretty much every feature I'd expect. I especially like the direct billing option and online appointment booking and it is simple to build forms and keep my schedule organized.

Cons

As a sole practitioner, I find the pricing setup incredibly annoying because it feels geared toward larger clinics and I am left feeling like it's meant for big practices rather than someone working solo.

“Dependable and easy to set up”

Pros

Its dependability and ease of setup are what I like most. Plus I find the dual email and SMS alerts useful and value that it automatically sends confirmations to my customers.

Cons

My biggest complaint is the very limited options for customization and the whole thing feels outdated. And the user interface becomes particularly hard to manage if I offer more than 5+ services per practitioner.

“Keep things organized for us”

Pros

I like being able to keep things organized, bill clients right within the system and text or email customers straight from their profiles, it makes following up so much easier.

Cons

Setting up the clinic was a lengthy process for me. Some tasks felt excessively long and complex but ultimately, switching to this program proved to be beneficial.

“Pretty easy to use as a client”

Pros

Jane app is pretty easy to use. As a client I'm able to view what's available and easily see exactly who I'm booking with before confirming appointments.

Cons

One thing I like least about it is how easy it is to accidentally choose the wrong service type. On several occasions I've ended up booking initial appointments more than once without realizing it.

“Really user-friendly”

Pros

Really user-friendly as I can use it easily without feeling overwhelmed.

Cons

Some of the settings feel pretty awkward. At times, I come across what seem like duplicate pages when navigating the billing and invoicing sections. While more detail is not inherently bad, unclear screen layouts lead to confusion. Additionally the fees are higher than those of competing platforms.

“friendly onboarding”

Pros

I've really enjoyed JaneApp since I started working as a healthcare provider. It's user-friendly for both my patients and me and the support team has been fantastic. I also love that they include a complimentary 45-minute consultation when you first sign up-it made getting started a lot smoother.

Cons

As a practitioner, I'd appreciate it if outdated templates were removed from the system. For example, there are templates that look like they've been sitting there for about six years which feels a bit random.

“clean ui”

Pros

Nearly everything works well-it's simple to use, responses come back quickly and the interface is genuinely pleasant to look at.

Cons

To make day-to-day usage smoother, it would help to have built-in internal and external communication channels so I'm not constantly bouncing between WhatsApp, messages and emails. Having everything centralized in Jane would be ideal or even integrating something like WhatsApp Business directly into the app.I'd also like a bit more control over billing since each invoice is different for a small organization. It would be useful to add placeholders in the diary so appointments don't get sent off immediately.A "send later" option for invoices, appointments and other messages would be great too. Finally, for online booking notifications, adding a CC option (to a central control email) would make management easier.

“Easy to sign in and access information”

Pros

As a client, I find it easy to sign in, quickly access information and set up a profile. It also plugs in seamlessly with our business systems.

Cons

I have noticed clients sometimes unintentionally create duplicate profiles which forces me to merge them later.