Jane App Reviews

“Loved it ever since starting”

Pros

I have loved JaneApp ever since I became a healthcare provider. It is really simple for both my patients and me to navigate. The support team is excellent too and I like the free 45 minute consultation when starting.

Cons

As a practitioner, I'd like to see outdated templates removed from the system. For example templates from six years ago could be deleted. I mean its just a random thought.

“Most aspects are quite user friendly”

Pros

Overall I find most aspects quite user friendly. Also the team is responsive and great to work with.

Cons

I would really like built-in messaging for both internal and external communication so I don't have to switch between WhatsApp, text messages and email all day. Everything should be accessible in one place. Alternatively I should be able to connect those external services like WhatsApp Business, directly into the platform. I also need more detailed control over billing because our small organization's invoices vary significantly. It would help to have diary placeholders so appointments can be held tentatively without being confirmed immediately. A send later feature for invoices, appointment confirmations and other outreach would be very useful. Lastly when someone books online, I want the option to CC a central admin email so our team also receives the notifications.

“timezone scheduling mistake”

Pros

What stood out was how you tried to shift blame by making excuses for the errors you made.

Cons

It was a pretty ridiculous scheduling mistake especially considering common sense would have prompted checking the different time zones before confirming the time.

“affordable rates”

Pros

Chat, email and phone support has been genuinely super helpful-agents always feel present and attentive. They've also been really open to making updates to the system based on what the providers using it need. Also, the rates are pretty affordable.

Cons

There's a bit of a learning curve at the start. Building templates to match my exact preferences can be a little tricky and customizing existing charts isn't always simple either (like the spinal chart for chiropractic). I also wish the system could print narrative reports automatically based on the daily note checkboxes selected for PI/attorney documentation.

“Real-time human support win”

Pros

Being able to speak with a real person the same day I have a question is a total game-changer-Honestly, it's the biggest reason we're switching to Jane. The quick, human help makes the whole process feel a lot more reliable.

Cons

One gap I noticed is that the software doesn't include an appointment counter (or built-in limit/visibility) within the system. As a PT clinic, we really need to prevent scheduling a patient beyond the number of visits they're approved for so this would be a helpful feature to have.

“apractical tool”

Pros

Jane offers a scheduling platform that feels genuinely useful for day-to-day use. The interface is simple and doesn't take long to get the hang of so it's friendly for new users.

Cons

The billing side wasn't set up with the kinds of tools my biller is used to from EMR services. Because of that gap, a few tasks ended up being handled manually.

“its great”

Pros

App covered everything I needed to run a remote clinic on my own as a solo practitioner. Whenever questions came up, I could quickly find the answers and keep things moving.

Cons

No cons from me

“worsst tool”

Pros

The team's tendency to make excuses for mistakes, rather than taking ownership is a significant drawback and everything else is bad too.

Cons

Continuing with the dislikes, the scheduling mistake is ridiculous, especially since no one considered the different time zones.

“Highly responsive and accessible support”

Pros

Jane support team is highly responsive and accessible through multiple channels, including chat, email and phone. They are attentive listeners and show a genuine willingness to adjust the system to meet providers needs. Additionally the pricing is quite affordable.

Cons

It does take me a little while to get comfortable using it. I sometimes struggle to build templates that include exactly what I need and it's also tricky to tweak preexisting charts for example the spinal chart used in chiropractic. On top of that I wish it could produce printed narrative reports generated from the Daily Notes checkboxes to use for PI/Attorney documentation.

“provides same-day real person support”

Pros

Being able to speak with a real person the same day I have a question has been an absolute game changer for our practice! It is largely the reason we're choosing to move our operations over to Jane.

Cons

There is really only one issue for us which is that the software doesn't include an appointment counter. As a physical therapy clinic, I need a built-in way to prevent scheduling a patient beyond the number of visits they've been approved for, otherwise we risk overbooking.

“practical but lacks billing tools”

Pros

The scheduling features are highly practical. Also the interface is user friendly and easy to pick up.

Cons

Billing system lacked familiar tools from traditional EMR software, forcing many tasks to be done manually. This slowed our invoicing workflow and required extra oversight.

“has everything needed for remote clinic”

Pros

It provided everything I needed to run my remote clinic as a solo practitioner and whenever I had questions it was easy to track down the answers I needed.

Cons

My only wish was that the app's calendar would automatically adapt to different time zones for me.

“Helpful helpdesk”

Pros

I'm really impressed by how responsive Jane's customer service is. Whenever questions come up, I can email and consistently get a genuinely useful reply from a real person.

Cons

Setting up the front end so I can generate chart notes took quite a bit of time at first. That said, there are tons of templates shared by other users that help make the process smoother and once you're working with them, updating and improving chart templates is surprisingly simple.

“online booking is so easy now”

Pros

You can schedule your appointments online through this service which feels really convenient day-to-day. The online booking process saves time and you can also cancel online if plans change.

Cons

If you cancel less than 24 hours before the appointment, you'll need to call the clinic.

“strong scheduling”

Pros

The scheduling features are solid and the note-taking works reliably for keeping everything organized. It's been a dependable setup for staying on top of appointments and documenting what matters.

Cons

Insurance billing doesn't feel well integrated so that side of the workflow takes extra effort compared to the rest of the app.

“friendly staff”

Pros

This system feels really user friendly and the employees I've interacted with have been genuinely helpful when I've needed support. The reporting side is also a strong point-everything I need is laid out in a way that's easy to access and understand.

Cons

One limitation is the external pay terminal setup, it only links to Jane terminals, not to other providers like Square or similar services. It would be a lot more convenient if payments could connect directly to outside companies instead of being restricted to Jane terminals.

“easy-to-use after setup”

Pros

Jane feels really easy to use once you're settled into it. After getting past the initial entry, the whole experience becomes smooth and adaptive which made my workflow much less stressful.

Cons

Since I'm an Associate Therapist just starting out in my private practice, the pricing is a bit steep for my budget.

“Clean interface”

Pros

Everything feels really smooth and the whole workflow comes across as simple. I also like that the charts are fully customizable and the interface looks genuinely polished.

Cons

Only downside, the interface colors can't be customized. It feels like a small but weird omission-besides that, Jane has been fantastic.

“all-in-one secure platform”

Pros

I use Jane for my counselling practice and it's an all-in-one platform that keeps everything secure and confidential. I especially appreciate the built-in storage for client information, plus the integrated video features for sessions.

Cons

The only thing I wish was improved is how well the mobile app performs.

“Helpful support for nonprofits”

Pros

Response time has been really fast and the support feels genuinely helpful. Jane's service is also considerate of non-profits which makes a difference when you're working with limited resources.

Cons

No complaints at all about Jane Service.