Jane App Reviews

“Just starting

Pros

The booking system and client progress reports provided by Jane are commendable.

Cons

The cost was a bit too much for me.

“If you're not using Jane, what are you doing?

Pros

Jane offers a streamlined modern interface with great user experience. It organizes charts and files efficiently facilitates seamless online booking for patients and provides easy access to their portal.

Cons

It would be nice to see some features integrated into Jane more quickly.

“Jane helps me be a professional

Pros

Requesting help with Jane is simple and assistance is typically prompt with representatives who are kind and helpful.

Cons

Due to having a low patient base I do not use it enough and I sometimes forget how to use certain features.

“Phone contacts

Pros

Having the option to speak with someone who can guide me through the process is invaluable especially since Im completely new to this.

Cons

It takes time to grasp all the functions and they should tailor it more to specific businesses.

“Amazing, thank you!

Pros

Jane is easy to use set up and send to customers which makes everything pretty easy for me.

Cons

Sometimes with so many headings it can get a bit confusing.

“Amazing Service

Pros

Janes ease of use is universally appreciated by clinicians making life much easier for me as well.

Cons

I wish I could easily see specific clients that were referred to specific clinicians.

“Jane in the most clinician friendly patient charting app

Pros

We love the customization options in Jane making it the most intuitive and feature-rich clinical note-taking software weve used. Its easy to use even during busy clinic sessions with customizable templates and quick access to treatment plans. The administrative staff appreciates the automated population of intake forms and contact data as well as the reminder system for appointments.

Cons

It would be helpful to have a search facility within reports and Id really appreciate having more colors to work with on the body charts and sketching.

“Acupuncture

Pros

As both a patient and a staff member I find Jane incredibly user-friendly. Transitioning from a patient to a staff role was seamless thanks to the clarity and accessibility of Janes interface.

Cons

While most of my experiences with Janes customer service have been positive there were some instances between August and October 2023 where the support fell short. However overall my experience with Jane has been mostly positive.

“Customer Service

Pros

[Sensitive content hidden] responded promptly and effectively to my email query. Their communication style is friendly yet respectful and I highly recommend Jane to other chiropractors.

Cons

At the moment I have no negative comments.

“Jane

Pros

I appreciate the simplicity of scheduling and creating charting templates with Jane. Additionally being able to quickly assess my clinics income is a valuable feature.

Cons

In my medical practice I really need E-scribing. It would also be helpful if medications and allergies could carry over into sequential visits.

“Great Product and better Customer Service

Pros

The product is extremely user-friendly with comprehensive online tutorials for training. The customer service provided is exceptional offering support through various channels.

Cons

The reporting options are restrictive they need more customization. The calendar should offer better functionality with a monthly view and the ability to block holidays or closures.

“Perfect for private medical practitioners

Pros

Jane has simplified the administrative tasks of running my private practice as an RN covering charting booking consents and more in one program. Their customer service has been exceptional providing assistance both during and after my use of the product.

Cons

No I have no issues with Jane it fulfills all my requirements.

“Customer Review

Pros

The system is very logical and easy to navigate and the availability of phone and online support is excellent.

Cons

Maneuvering the mouse to select the right appointment time can be cumbersome.

“Physical Therapy Clinic- just starting up

Pros

The customer service is outstanding and the program itself is incredibly user-friendly.

Cons

I havent used the program long enough to form an opinion on this matter.

“Really Disappointed

Pros

The platform looks impressive offering plenty of options. I had high expectations based on positive reviews.

Cons

I found it not very user-friendly. When I tried to get help from the chat box I waited all day for a response. Running a business like that is not feasible. I couldnt even set up a demo because the two systems dont communicate.

“Technical support

Pros

When I encountered a technical issue with an online appointment [Sensitive content hidden] provided prompt clear and supportive assistance in finding a solution.

Cons

I dont have enough experience yet to provide an answer.

“Dr. Calvano's review of Janeapp

Pros

Jane Payments simplifies over-the-counter collections and I appreciate the scheduling system.

Cons

Financial bookkeeping in Jane is complicated and confusing. Ive set up a simpler paper system to manage patient and insurance balances.

“Use for Scheduling My Chiropractic Appointments

Pros

Jane is easy to use and the reminder feature is particularly helpful.

Cons

Theres nothing about Jane that I dislike.

“SMS need to improve

Pros

Jane saves me time on accounting tasks and their customer service is excellent.

Cons

The SMS word limit of only 150 makes it very difficult to function fully.

“Amazing product and customer service

Pros

The Jane teams responsiveness kindness and exceptional customer service set them apart from competitors. Their willingness to go above and beyond is truly remarkable.

Cons

The only problem Ive encountered is the lack of a feature where clients can book online and request add-ons without increasing the appointment length. For example as a massage therapist Id like to offer Hot Stones as an add-on without extending the appointment.