Jane App Reviews

Pros

This system feels really user friendly and the employees I've interacted with have been genuinely helpful when I've needed support. The reporting side is also a strong point-everything I need is laid out in a way that's easy to access and understand.

Cons

One limitation is the external pay terminal setup, it only links to Jane terminals, not to other providers like Square or similar services. It would be a lot more convenient if payments could connect directly to outside companies instead of being restricted to Jane terminals.

Pros

Jane feels really easy to use once you're settled into it. After getting past the initial entry, the whole experience becomes smooth and adaptive which made my workflow much less stressful.

Cons

Since I'm an Associate Therapist just starting out in my private practice, the pricing is a bit steep for my budget.

Pros

Everything feels really smooth and the whole workflow comes across as simple. I also like that the charts are fully customizable and the interface looks genuinely polished.

Cons

Only downside, the interface colors can't be customized. It feels like a small but weird omission-besides that, Jane has been fantastic.

Pros

I use Jane for my counselling practice and it's an all-in-one platform that keeps everything secure and confidential. I especially appreciate the built-in storage for client information, plus the integrated video features for sessions.

Cons

The only thing I wish was improved is how well the mobile app performs.

Pros

Response time has been really fast and the support feels genuinely helpful. Jane's service is also considerate of non-profits which makes a difference when you're working with limited resources.

Cons

No complaints at all about Jane Service.

Pros

Talking with a rep has been really personable and they manage to answer every question I throw at them with proper detail.

Cons

I haven't been able to connect an external exercise programmer other than Physitrack.

Pros

Being able to add and adjust access between practitioner and admin roles is really handy. The platform's individual options make it simple to manage permissions the way you want, without unnecessary friction.

Cons

The pricing is on the expensive side and there are a lot of configuration options-sometimes it can feel overwhelming when you're trying to figure out what matters for your setup.

Pros

I have been really impressed with how quick the customer support is as whenever I have a question I can shoot them an email and consistently get a helpful, personal reply from an actual person.

Cons

Setting up the front-end to create chart notes felt overwhelming at first but other users have shared hundreds of templates that make the process manageable. So I also find it easy to continually tweak and improve those templates.

Pros

One thing i really like is that I can book my appointments online with this app. it makes the whole process quick and simple and I can cancel my booking through the app if I end up not being able to attend.

Cons

When I need to cancel within 24 hours, I'm required to call the clinic instead of handling the cancellation directly in the app.

Pros

I rely on its strong scheduling and note taking capabilities.

Cons

It is not very well integrated with insurance billing.

Pros

The app is really user-friendly, the staff are genuinely helpful and the reporting tools work well.

Cons

I wish the external payment terminal integration was not limited to only Jane terminals. I'd find it much more useful if it could link directly with outside providers like Square and others to simplify payments.

Pros

Jane is pretty easy to use once I have familiarized myself with it!

Cons

As an associate therapist launching my private practice, I am finding the subscription cost to be a bit on the pricey side.

Pros

The layout is clear and it is very user-friendly. It also looks professional and clean.

Cons

Every so often I notice it glitches, so I have to refresh the page to make sure every appointment is showing up and is current.

Pros

I'm very impressed by how smooth and user-friendly everything feels. The charts are customizable and the overall interface is very attractive.

Cons

The only thing that bothers me is that I can't change the interface colors. It feels like such an odd omission for a small detail to be missing but otherwise I'm absolutely thrilled with it.

Pros

Their support team is of the next level as I have experienced a rapid response, genuinely helpful support and a team that's mindful of non-profits needs.

Cons

Honestly I dont have any complaints about service at all.

Pros

I have been using Jane for my counselling practice because it is a single, comprehensive platform that keeps client data secure and confidential, while also offering built-in video tools for remote sessions.

Cons

The only thing is that I feel like the mobile app could be more reliable and responsive. As for now it does not always perform as smoothly as the desktop version.

Pros

Well I like talking to a real person and the representative who is working with me comes across as warm and takes the time to answer all my questions in detail

Cons

Being unable to link with any external exercise programming tool aside from Physitrack is something I find frustrating

Pros

I like that I can add and change access permissions for practitioners, admins and individual users using the available options.

Cons

Personally I think it is too expensive and the large number of choices can feel overwhelming when I'm trying to set things up.

Pros

Customer support has been amazing at helping me since I set up my new clinic-just knowing the support is available has made everything feel a lot less stressful. Huge thanks for all the help!

Cons

There's no AI integration included and it looks like I'd have to pay extra if I want to add invoicing as an add-on.

Pros

The platform feels really user friendly and the support team has been genuinely helpful whenever I had questions.

Cons

Cost structure can feel a bit steep if you're just starting out as a new solo practice.