Jane App Reviews

“personable human chat”

Pros

Talking with a rep has been really personable and they manage to answer every question I throw at them with proper detail.

Cons

I haven't been able to connect an external exercise programmer other than Physitrack.

“excellent software”

Pros

Being able to add and adjust access between practitioner and admin roles is really handy. The platform's individual options make it simple to manage permissions the way you want, without unnecessary friction.

Cons

The pricing is on the expensive side and there are a lot of configuration options-sometimes it can feel overwhelming when you're trying to figure out what matters for your setup.

“Really impressed with quick support”

Pros

I have been really impressed with how quick the customer support is as whenever I have a question I can shoot them an email and consistently get a helpful, personal reply from an actual person.

Cons

Setting up the front-end to create chart notes felt overwhelming at first but other users have shared hundreds of templates that make the process manageable. So I also find it easy to continually tweak and improve those templates.

“allows booking appointments online”

Pros

One thing i really like is that I can book my appointments online with this app. it makes the whole process quick and simple and I can cancel my booking through the app if I end up not being able to attend.

Cons

When I need to cancel within 24 hours, I'm required to call the clinic instead of handling the cancellation directly in the app.

“Strong scheduling!!”

Pros

I rely on its strong scheduling and note taking capabilities.

Cons

It is not very well integrated with insurance billing.

“Really user-friendly with helpful staff”

Pros

The app is really user-friendly, the staff are genuinely helpful and the reporting tools work well.

Cons

I wish the external payment terminal integration was not limited to only Jane terminals. I'd find it much more useful if it could link directly with outside providers like Square and others to simplify payments.

“easy to use once familiar”

Pros

Jane is pretty easy to use once I have familiarized myself with it!

Cons

As an associate therapist launching my private practice, I am finding the subscription cost to be a bit on the pricey side.

“Clear and very user-friendly layout”

Pros

The layout is clear and it is very user-friendly. It also looks professional and clean.

Cons

Every so often I notice it glitches, so I have to refresh the page to make sure every appointment is showing up and is current.

“user-friendly with customizable charts”

Pros

I'm very impressed by how smooth and user-friendly everything feels. The charts are customizable and the overall interface is very attractive.

Cons

The only thing that bothers me is that I can't change the interface colors. It feels like such an odd omission for a small detail to be missing but otherwise I'm absolutely thrilled with it.

“support team is of next level”

Pros

Their support team is of the next level as I have experienced a rapid response, genuinely helpful support and a team that's mindful of non-profits needs.

Cons

Honestly I dont have any complaints about service at all.

“Single comprehensive platform for counseling”

Pros

I have been using Jane for my counselling practice because it is a single, comprehensive platform that keeps client data secure and confidential, while also offering built-in video tools for remote sessions.

Cons

The only thing is that I feel like the mobile app could be more reliable and responsive. As for now it does not always perform as smoothly as the desktop version.

“its like talking to a real person”

Pros

Well I like talking to a real person and the representative who is working with me comes across as warm and takes the time to answer all my questions in detail

Cons

Being unable to link with any external exercise programming tool aside from Physitrack is something I find frustrating

“Add and change access permissions easily”

Pros

I like that I can add and change access permissions for practitioners, admins and individual users using the available options.

Cons

Personally I think it is too expensive and the large number of choices can feel overwhelming when I'm trying to set things up.

“support makes clinic setup easier”

Pros

Customer support has been amazing at helping me since I set up my new clinic-just knowing the support is available has made everything feel a lot less stressful. Huge thanks for all the help!

Cons

There's no AI integration included and it looks like I'd have to pay extra if I want to add invoicing as an add-on.

“user-friendly”

Pros

The platform feels really user friendly and the support team has been genuinely helpful whenever I had questions.

Cons

Cost structure can feel a bit steep if you're just starting out as a new solo practice.

“top-notch support”

Pros

We had our company set up with his help about a month ago and the transition felt pretty smooth. It reminds me of the Y2K panic-everyone was a little nervous at first but once things got going, everything worked out smoothly. Customer support has been excellent and every person I've worked with has been genuinely knowledgeable. If something isn't clear right away, they dig into it and follow up quickly so you're not left waiting.

Cons

Nothing negative comes to mind about the system or the people. There are a few extra functions and "bells and whistles" I'd personally like to see but they've done a solid job listening to feedback and continuing to improve the product.

“affordable pricing”

Pros

Jane is really affordable and it includes way more features than I expected.

Cons

It didn't offer any way to store or easily view X-ray images. As a chiropractor who actually takes X-rays on patients, that limitation was a dealbreaker for me.

“Feature-rich app”

Pros

Its simple system for booking clients and it integrates cleanly into a website.

Cons

No setup or usage problems so far while getting Jane running for clients.

“so good”

Pros

Comes with a ton of useful features and it keeps me organized while making sure my team stays aligned and on the same workflow. Everything feels coordinated especially during processing. Also, Jane's team has been fantastic.

Cons

The updated timesheet still needs some refinement though I'm confident those improvements will roll out as things mature.

“appointments and bills in one place”

Pros

Getting to my appointments and bills is super simple-everything's available in one spot inside the Jane app.

Cons

No real downsides to mention as both a patient and a user of Jane's software and app.