Jane App Reviews

“Great product and company

Pros

The companys commitment to continuous improvement and listening to user feedback is commendable.

Cons

Its a Canadian company that initially had some issues (which theyve largely resolved for US users). Theres a lot to customize but there are a few annoying things that cant be customized.

“The only software I'd consider

Pros

Compared to Janes competitors its low fees frequent updates and excellent customer support make it the preferred choice among my peers.

Cons

Unfortunately I dont use the charting system. I wish it integrated with more services and made billing insurance easier.

“NDs LOVE Jane

Pros

Im impressed with Janes commitment to staying updated and their openness to adding new features like the Fullscript application.

Cons

Jane does an excellent job of teaching users like me how to use its numerous features effectively making my job easier.

“Jane 8/10 Overall

Pros

Janes practice management capabilities allow me to efficiently handle both the business and clinical aspects of my practice within one cloud-based software.

Cons

The lack of a secure messaging tool is a significant drawback. Also the sketch pad in Jane is not as good as other applications making note-taking on an iPad less efficient.

“Easy to Use software and very Effective

Pros

Jane is straightforward and user-friendly with responsive staff always available to address questions.

Cons

They dont provide training for basic billing and setup. Instead they expect you to watch videos and set up the entire clinic yourself which can lead to errors.

“Jane support is fantastic!

Pros

I appreciate the customization options ease of use and the reliable support provided by Jane.

Cons

Im disappointed that I cant integrate with Keap or Zapier.

“The Jane Team Highly Skilled, Individual and Lovely People

Pros

The Customer Service Team at Jane is exceptional displaying infinite patience and knowledge. Jane itself saves me a significant amount of time.

Cons

Overall Im very satisfied with Jane. The Jane team continues to improve the product and listens to customer feedback.

“owner

Pros

With its templates customizable features and top-notch service Jane stands out as the best choice.

Cons

Tracking appointment numbers for compliance and applying payments are extremely confusing and difficult tasks.

“It just works

Pros

Jane consistently delivers in functionality and customer service. Their responsiveness and abundance of helpful resources like personalized emails and video explanations set them apart.

Cons

Writing letters to doctors is still done outside of Jane in Word. The feature within Jane isnt good enough for this purpose which is my only negative feedback.

“Best system for medical charting & scheduling that I have ever used

Pros

Jane is easy to use cost-effective and well-thought-out. Its reliable with rapid and helpful staff support for any minor issues. It includes convenient features like automated appointment reminders and the ability to create and send questionnaires or intake forms before appointments.

Cons

It would be beneficial if Jane could organize stored files into different folders such as lab reports and specialist reports. Sorting files alphabetically or by date would also improve organization. Additionally automating the sending and receiving of faxes within the system would be convenient.

“Super helpful staff and very responsive company for regular updates

Pros

What I love about Jane is the ability to actually talk to someone for help and theyre always helpful and friendly. Its amazing how they make changes based on user requests.

Cons

Its a shame there arent more companies like Jane! )

“Best Experience. Iqra Akram

Pros

Its user-friendly and values time management offering great management techniques and an easy way to reach customers.

Cons

Theres not much I dislike about it. Its user-friendly and values time management making it easy to reach customers.

“Great for most practices, just not ours

Pros

Jane is user-friendly and straightforward to set up with features like online booking and auto-fill for patient information enhancing the patient experience. While the self-check-in feature is convenient allowing patients to complete the appointment process themselves including payment would further streamline operations.

Cons

I didnt like how Jane would lock into the last patient when navigating the schedule leading to frustration. Also the limited color choices for services made it hard to differentiate. The shift and tagging functions were more complicated than necessary.

“Amazing product and equally amazing support

Pros

Janes ease of use benefits not only myself but also my staff and patients.

Cons

Theres nothing I dislike about the application I think its amazing!

“Excellent EHR and even better customer service.

Pros

The fantastic customer support ensures that questions are promptly and thoroughly answered within the specified time frame. Additionally the user-friendly interface and easily navigable help manual contribute to a seamless experience.

Cons

Jane has never given me reason to doubt or deny any action I wanted to take within the platform.

“Terrrific Program, Stellar Support

Pros

Jane fulfills all the needs of our multi-practitioner health clinic supporting our patients efficiently with schedule management appointment booking easy charting & EMR management and billing all in one platform.

Cons

We havent faced any major obstacles in our use of the Jane app.

“Beautiful Bend Therapy Review

Pros

Its very user-friendly serving as an all-in-one integrated system for running a clinic.

Cons

So far I havent found anything that I dislike.

“Dependable and easy to use

Pros

The customization options are great as they allow Jane to fit my practice and each clinicians specialty.

Cons

Occasionally the window opens to the wrong patient so caution is needed.

“All my practice needs are taken care of by Jane App.

Pros

The team behind Jane App has thought of everything, they offer extreme flexibility in terms of customization and outstanding functionality in daily use. I love how well it has integrated itself in my medical practice. It truly is a one-stop shop for me and my team. With simple features like automated appointment reminders, intuitive invoicing and reporting to keep track of my top clients, Jane has easily become my only assistant in the office. I consider it to be a crucial part of my practice and would recommend Jane app to my fellow healthcare providers.

Cons

For someone who is not an industry specialist, I had a difficult time wrapping my head around the HIPPA compliance element of determining which information is HIPPA compliant and which is not. The lack of clarity was quite confusing. I was in constant contact with a Jane App representative which I thought knew everything but it turned out I was wrong. Thankfully, the management of Jane App is very cooperative and they assigned a professional who sat with me to discuss the issues and devised a training plan and even a workaround.

“Accounting reports and function are useless

Pros

Unfortunately theres nothing that I like about Jane.

Cons

The accounting reports and features are not aligned with standard accounting practices. The support team lacks understanding of accounting principles and relevant features within Jane.