Lightning Bolt

Customer support is highly active and always responds timely!

Pros

The best thing about the software is its understanding and friendly customer support. The representative listens to your query and tries to solve every problem with patience. Unlike other software, I have had a good experience with the customer support team. The support was very easy to approach. Moreover, the software update solves the prior issues. Initially, the program was not up to the mark. It required a lot of manual effort to set the scheduling. However, the software update was a game changer. After the update, the automatic scheduling of the physicians required minimal manual input. Therefore, it saves a lot of time with minimal chances of mistakes.

Cons

In case, if the software faces any bugs and errors, it takes a while for the application developers to fix the issue. Although the bugs get fixed, the waiting period is a little longer which halts my organizational processes for the time. Unfortunately, there is no other way to resolve the issue than to inform the customer support team at the moment. Moreover, since such issues cannot be solved by the support team, there is not much that can be done either as the only response I get under such circumstances is that the technical team is already working on the issue. Hoping that the issue will be resolved soon.

The best physician scheduling software platform ever experienced!

Pros

We were using Microsoft Excel initially to manage the scheduling of the physicians but it was very hectic. I am glad that we eventually landed on Lightning Bolt! I believe this was the best decision made by the company because the application produced the best schedule for us. The ‘combinatorial optimization procedure of the application makes the scheduling easier and simple. It automatically sets up the scheduling of the physicians. Adding to that, the experts at Lightning Bolt are excellent. The program is easy to use, and the training is simple. The software takes care of itself and fills in any timetable gaps. This entire algorithm of the software is excellent.

Cons

There is only one lagging point in the application. You cannot view the scheduling of the physicians for the entire month on a single screen. I even used a wider computer screen, but it is still not possible. Therefore, it gets difficult to find out who is working on a particular day without swiping back and forth through the screens. There is no other way than to search through an excessive number of potential shifts. Otherwise, I initially found the pricing of the software to be a bit excessive, but the benefits of the application make it worthwhile.

Been extremely effective from the get-go

Pros

Before settling on Lightning Bolt, we used some premium spreadsheets and another scheduling application. It was the best decision we made that led to the schedule we now have. Lightning Bolt has a great user interface, is easy to learn, and has a competent staff behind it.

Cons

The Lightning Bolts high cost is its only real drawback. It is costly, but well worth the investment. In addition to being patient throughout the implementation phase, training takes too long.