PatientPay

What Is PatientPay?

PatientPay is a healthcare payment platform that helps hospitals, medical practices, and Revenue Cycle Management (RCM) companies collect payments from patients. It offers billing statements that allow patients to view their balances and pay without downloading an app or creating a portal account. Patients can pay using credit cards, HSA/FSA cards, digital wallets, or available payment plans. The platform also supports automated payment posting to Electronic Health Record (EHR) and practice management systems, reducing manual reconciliation work for billing teams.

What Is PatientPay Best For?

PatientPay is known for multi-channel patient billing and payment collection. It sends branded statements and payment links through text, email, and traditional mail, giving patients multiple ways to receive and act on their bills. Recipients can open a mobile-friendly statement, review the balance, and choose an available payment method. This approach helps healthcare billing teams reach patients through their preferred communication channels.

How Much Does PatientPay Cost?

PatientPay pricing is estimated to start at $500/month, based on industry benchmarks and third-party estimates. In addition to the base subscription costs, organizations should account for the following PatientPay costs:

• Implementation: May range from $5,000–$15,000, depending on practice size and complexity
• Training And Onboarding: Around $500–$3,000 for staff training, onboarding sessions, and workflow familiarization
• Printed Statement And Mailing Costs: Approximately $0.95/bill as a reference point for existing paper billing expenses

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

PatientPay Integrations

The platform connects with the following applications:

• PointClickCare
• AdvancedMD
• Epic EHR
• Oracle Health
• Veradigm
• WebPT

How Does PatientPay Work?

Here's how users can get started with the platform:

• Log in to PatientPay using your authorized credentials to access the available billing and payment management tools
• Configure billing preferences, statement branding, available payment methods, and payment plan options for your organization
• Send patient statements and payment reminders through supported channels, including text messages, email, and printed mail
• Enable self-service payments so patients can open their billing links, review balances, pay in full, or select an available payment plan
• Manage recurring collections through options such as autopay and scheduled payment plans, where enabled
• Reconcile transactions by transferring payment information back to connected systems, reducing the need for manual posting
• Monitor collection activity and patient engagement through the platform's reporting and performance insights

Who Is PatientPay For?

The platform is ideal for individuals working in the following industries:

• Tech companies
• RCM organizations
• Physical therapy
• Senior living
• Hospitals

PatientPay Use Cases

Based on our analysis of PatientPay features, the platform is a good fit for healthcare organizations that need to collect patient balances:

Physical Therapy Practices Managing Frequent Patient Visits

Physical therapy practices often treat patients over multiple sessions, creating repeated opportunities to collect copayments and outstanding balances. PatientPay suits clinics that want to collect payments without adding lengthy billing tasks to front-desk check-ins. Its payment links and digital wallet let patients pay from their phones or at the clinic, helping staff spend less time processing payments and more time coordinating patient visits and care.

Medical Groups Centralizing Billing Across Multiple Locations

Medical groups operating across several clinics may struggle to maintain consistent billing processes while handling balances from different providers and specialties. PatientPay is relevant to organizations that want a common patient payment process without replacing their existing practice management system. Patients can receive branded statements and pay balances digitally, while payment data can be returned to the connected system. This is particularly relevant to groups managing billing across multiple facilities.

Senior Living Facilities Billing Residents And Their Families

Senior living communities often bill family members or other responsible parties rather than relying solely on residents to manage payments. PatientPay supports facilities using PointClickCare that need to divide financial responsibility among multiple guarantors. Each responsible party can receive a separate statement and choose text, email, or postal mail. This is relevant to assisted living, memory care, and continuing care communities that manage recurring monthly charges and shared family payments.

Hospitals Managing Complex Patient Balances

Hospitals may need to collect balances spanning multiple visits, departments, and responsible parties. PatientPay is suited to health systems seeking a more consistent way to manage these patient-payment workflows without requiring patients to navigate separate bills for every encounter. Its hospital solution supports consolidated balances, payment plans, and multiple guarantors, helping simplify payment management for patients while reducing the administrative effort required to track and collect outstanding balances.

Is PatientPay Right For You?

Are you looking for a patient payment solution that supports multiple locations, provider groups, or billing workflows? PatientPay can be a suitable option for hospitals, medical groups, and RCM companies that need to manage patient payments across different healthcare settings.

PatientPay supports healthcare payment security through HIPAA compliance and adherence to PCI DSS requirements, including PCI DSS Service Provider Level 1 recertification. Its hospital RCM solutions also address compliance with the Telephone Consumer Protection Act (TCPA) and Consumer Financial Protection Bureau (CFPB) requirements.

Still not sure if PatientPay is right for you? Contact our experts at (661) 384-7070 to discuss your requirements and make an informed decision.