Phreesia Reviews

Pros

It has been incredibly helpful for our company. Patients checking in before their appointments has been a tremendous help, especially for parents with young children.

Cons

The eligibility is not accurate. I wish there was integration with our EMR beyond just demographics.

Pros

Integrated eligibility verification saves our reception staff a considerable amount of time.

Cons

I am eager for better bi-directional texting capabilities and additional features.

Pros

This, coupled with comprehensive reporting features, has resulted in increased collections at the time of service. The platform also offers valuable training resources, including videos and instructions.

Cons

Integration with Allscripts Professional EHR, particularly regarding patients' medical history, still needs improvement for our documentation style, essential for running reports through our system for quality programs.

Pros

We are impressed with the reporting features, financial advantages in patient collections, and the convenience it provides to our patients, giving them peace of mind.

Cons

There have been instances where technical support was not as responsive as we'd hoped in resolving our issues.

Pros

While Phreesia University offers ample training opportunities, the product itself is intuitive and easy to use. Its customizability is also noteworthy.

Cons

It lacks support for dental insurance verification.

Pros

Phreesia has greatly improved our office efficiency. It saves our staff a significant amount of time.

Cons

I wish we could verify eligibility for more insurance companies. Many smaller carriers are not compatible.

Pros

The dashboard presents a comprehensive list of all scheduled patients across each facility. It assists in identifying areas needing extra support on any given day.

Cons

I would love for Phreesia to check/verify eligibility for all insurances, but I believe they'll get there eventually.

Pros

We love how patients can input their information into Phreesia, which seamlessly transfers to our EMR, saving our medical assistants time.

Cons

I have grown heavily reliant on Phreesia and texting patients. Whenever there is an outage, I feel utterly lost without them.

Pros

Our practice finds Phreesia incredibly easy to use, which is particularly beneficial since our patient base skews toward the elderly.

Cons

Currently, my least favorite aspect is the inability to modify the self-scheduling setup easily. It is frustrating that such a crucial feature can't be adjusted effortlessly.

Pros

Phreesia's simplicity benefits both staff and patients. Training new staff members is straightforward with the university resources. Patients appreciate not needing to remember login details, ensuring accurate registration information for each visit.

Cons

Sometimes, I encounter hiccups with insurance verifications. Occasionally, HMO and out-of-network plans slip through unnoticed by the staff because Phreesia indicates them as active and complete. I've had to learn to meticulously check benefit details to catch these before the visit.

Pros

I find it incredibly intuitive and straightforward to navigate. Each function is readily accessible and offers prompt updates on the patient's condition. It enables our team to concentrate on potential issues instead of being overwhelmed by a constant influx of patients.

Cons

The only aspect of the software I am not fond of is the general support line. It's outsourced overseas, and often, explaining the issue takes longer than fixing it.

Pros

It is easy to use and makes a positive impact every day, particularly on patient intake.

Cons

I have no issues whatsoever with Phreesia.

Pros

Reporting is easily accessible and straightforward. The mobile push feature is excellent, and the training is readily available.

Cons

Tablets are gradually being phased out due to the shift towards mobile features.

Pros

The insurance verification feature is impressive, as is the payment plan program's flexibility. Mass emails and reminder texts enhance patient engagement, while early check-in capability streamlines the process.

Cons

It would be great to have control over setting up appointment times so patients receive a message indicating their appointment is 15 minutes earlier than scheduled.

Pros

Implementing Phreesia proved timely for us. We adopted it at the beginning of 2020, just before COVID guidelines were introduced. It enabled us to maintain operations by allowing patients to complete registration before their appointments, minimizing waiting room occupancy.

Cons

There is not much to criticize about Phreesia. One common patient complaint is the lengthy intake process, although the information requested is necessary and identical to paper forms.

Pros

The appointment and cancellation hubs have significantly improved our company's efficiency. Appointment requests help us track referrals and boost patient volumes, while appointment confirmations reduce the need for phone calls to reschedule.

Cons

I wish the appointment hub looked more organized, especially with new referrals, pending referrals, and patients who are unreachable or unwilling to come in.

Pros

Pre-checking in and account alerts, along with the ability to chat with parents for check-ins, are standout features.

Cons

The patient account balance only shows the balance for the patient with the appointment, rather than an overall account balance.

Pros

For me consolidating payments to one location and the ease of processing credit card payments are notable features.

Cons

There are refresh issues with the dashboard, and how visit charge payments are posted to the balance versus as a visit charge.

Pros

Phreesia is exceptionally user-friendly and simplifies end-user training. Its dashboard provides a clearer overview compared to the PM we used previously.

Cons

Occasionally, when our practices revise a form or workflow, the logic for each workflow can cause delays in implementation. This is not necessarily a fault of Phreesia but rather the nature of practice autonomy and evolving patient needs.

Pros

Phreesia has significantly simplified our check-in system for front desk staff, especially during the past year and a half with COVID. The screening features have prevented potential issues.

Cons

I wish all insurances were visible, and the texting feature was more secure to avoid sharing patient info.