SimplePractice Reviews

“Great and simple!!

Pros

Customization options mobile accessibility and excellent customer service make this software stand out.

Cons

The calendar feature requires enhancements such as more color options and the ability to add custom code.

“Terrible Coustomer Service

Pros

Good notes easy scheduling and a user-friendly portal. It would be helpful to have an option for clients to sign in person.

Cons

The customer service experience is abysmal with lengthy wait times and inconsistent responses. Requesting to speak to a supervisor yields no results exacerbating the frustration.

“Ridiculous Price Increase, Horrible Customer Service

Pros

After using this software for years I appreciate its intuitiveness and the ease of going paperless.

Cons

The combination of price increases and poor customer service is driving me away from Simple Practice.

“SP has completely lost my trust

Pros

Consolidating most aspects of my business in one place is convenient.

Cons

Simple Practice has regressed into a profit-driven entity neglecting responsiveness and integrity in favor of financial gains.

“Great product 3-5 years ago has declined significantly

Pros

I find the mobile app customizable forms template library reports and client booking features to be excellent. However billing calendaring (especially customization like color-coding) chart notes and other features could use some improvement.

Cons

As someone who offers supervision and therapy I find it frustrating that SimplePractice lacks options to differentiate between types of clients on the calendar. Billing processes are confusing and customer service is extremely poor. The new pricing structure seems designed to push users into the highest tier even for basic features like calendar syncing.

“Simple Practice

Pros

I find it easy to customize the client portal and upload documents into client charts.

Cons

Customer service isnt great and recent price increases without additional features feel unfair. Simple Practice doesnt seem responsive to customer feedback.

“Simplepractice new pricing structure forces all to pay highest level

Pros

SimplePractice was great until now.

Cons

The recent changes in pricing remove important features from lower-cost plans forcing users to upgrade to access basic functionalities like calendar sync.

“Starting to be a ripoff

Pros

Its relatively easy to use with good features including integration of telemedicine health records billing and more. However support used to be better.

Cons

The new price hikes feel like a ripoff especially since there havent been any improvements or innovations to justify them.

“Bait and switch

Pros

Overall interface is good though assigning third-party payers is complicated.

Cons

Simple Practices pricing feels deceptive and there are concerns about the reliability of some features.

“Used to be great, but recent bad business practices and rate increases for less features.

Pros

I appreciate the user-friendly interface on both the website and app. Custom form creation and text reminders for clients are great features. Setting up new clients is quick and sending required paperwork is easy.

Cons

Some options on the app are limited and finding certain features can be challenging. Customer service is lacking with no easy way to speak with a real person for assistance.

“Price Gouging! RUN AWAY!!!

Pros

SimplePractice is user-friendly and offers many great features similar to other EHRs.

Cons

SimplePractices new fee structure removes basic features from lower-tier plans forcing users to pay for the top-tier plan to retain those features. This seems like a profit-driven decision that disregards customer needs.

“Watch out for their price gouging

Pros

I chose this product because it was already in use where I previously worked making implementation easy.

Cons

The recent pricing changes force users to pay significantly more for basic features prompting some to leave the platform.

“Price Gauged Solo Practitioners!

Pros

SimplePractice offers all the features necessary for running a practice.

Cons

While SimplePractice used to offer good value recent price increases without significant added value feel unfair to many users.

“Reverse the tier changes!

Pros

Ease of use organization and schedule/calendar syncing are highlights.

Cons

Removing calendar syncing from lower-tier plans means users must pay for features they dont need in the highest tier.

“Simple Practice for a Solo SLP

Pros

Ease of use navigation cost-effectiveness and variety of options are key factors.

Cons

Initial issues with billing features led to reliance on individual insurance portals bypassing SimplePractices system.

“Simple Practice Review

Pros

I enjoy creating professional-looking and personalized forms securely contacting clients and utilizing revenue graphs. Its one of the most intuitive systems Ive used.

Cons

Several usability improvements are desired such as automating client receipts and better organization of demographic information.

“Streamlined & easy to use

Pros

Customizing forms and responsive support staff are highlights. The calendar feature is also very convenient.

Cons

Users feel the increased price doesnt justify the lack of new features and tier pricing for interns.

“Simple Practice Review

Pros

SimplePractice is easy to use especially with iPad and Apple Pencil integration. Processing claims and responsiveness on the FB Group are notable.

Cons

The substantial price increase difficulty in getting phone support and challenges with managing finances prompt some users to leave Simple Practice.

“Great for a Private Practice

Pros

Its easy to use and convenient for running a solo business.

Cons

The cost of features can quickly add up for users.

“Great for private practice counseling

Pros

SimplePractice simplifies scheduling appointment reminders progress notes billing and telehealth sessions.

Cons

Theres a learning curve to fully utilize all the features offered by SimplePractice.