SimplePractice Reviews

“Zero phone customer service”

Pros

Navigation and usability are simple.

Cons

Its frustrating that the customer service team adamantly avoids phone calls for issue resolution or inquiries. Finding a phone number is nearly impossible.

“There is no SUPPORT and They increase the fee for doing the same, for nothing.”

Pros

Similar features are available at a lower cost with other software.

Cons

I find their pricing to be disproportionate to the value they offer.

“Makes Private Practice Life Simple”

Pros

Accessing electronic notes at any time is convenient.

Cons

Due to a price hike I had to downgrade my plan which unfortunately affected my treatment options.

“It has potential, but needs significant functionality improvements”

Pros

Billing and payment via Stripe Integration are seamless. Telehealth reliability has improved. Customizable forms are a plus. However the treatment planner with Wiley creates unnecessary steps.

Cons

This software falls short in addressing POS coding changes making it unsuitable for insurance-based providers. Its accessibility is lacking with rigid visual presentation and poor communication during service outages.

“Price Gouging”

Pros

While I like the platform the frequent price increases are a downside.

Cons

Over the span of two years my Simple Practice subscription surged by 68%. The added cost doesnt align with the additional features provided leaving me dissatisfied with the increased expense.

“Biggest fan is now biggest detractor”

Pros

I was a strong advocate for SP in the past. However with the new management the company has shifted its focus and its not the same as before.

Cons

Its evident that theyre facing financial strain reflected in their exorbitant price hike of nearly 200%. This undermines the trust therapists have in them and reveals a shift towards profit over service.

“Value is ok, but not sustainable for small private practice”

Pros

Getting started and using the platform is straightforward.

Cons

The price hike in March forced me to opt for the basic plan as the increased cost was unsustainable for my practice.

“Expensive but (almost) worth it”

Pros

SimplePractice offers a comprehensive array of features customizable to every aspect of a mental health practice from intake to discharge.

Cons

SimplePractice offers various pricing tiers but despite paying a premium fee direct support remains elusive. The abundance of instructional videos doesnt compensate for the absence of immediate assistance.

“Great Product Terrible Customer Service”

Pros

Scheduling and note-taking are user-friendly. However more customization options for bills and receipts would be beneficial.

Cons

Contacting them directly is a hassle as email responses can take up to a week and representatives often lack knowledge and friendliness.

“I used to love this produce but can no longer recommend it”

Pros

Creating note templates and calendar sync features are highlights for me. I also appreciate the ability to automate monthly Superbill sending.

Cons

Following its acquisition Simple Practice introduced unnecessary features and inflated pricing. The disregard for customer feedback and imposition of unwanted services reflect poorly on the companys integrity.

“Disappointed”

Pros

Recent changes in SimplePractices management have led to questionable business practices and a decline in customer service quality.

Cons

Recent changes in SimplePractices management have led to questionable business practices and a decline in customer service quality.

“Plan price increase is ridiculous”

Pros

The integration with telehealth appointment reminders and clinical and accounting records is seamless.

Cons

The substantial price increase feels like exploitation especially considering the unreliable video feature.

“I would have stayed if they had not done this horrible pricing change!”

Pros

The seamless integration of features and ease of billing are commendable.

Cons

Despite extensive complaints Simple Practice hasnt addressed concerns regarding pricing and customer service leading many to seek alternatives.

“Unwanted new features to justify significant price increase.”

Pros

I appreciated the original pricing plans for their affordability and inclusion of basic features necessary for my practice.

Cons

Simple Practices sudden price hike for features we neither requested nor need is unacceptable. The lack of essential functions and poor service undermine its value.

“Simple Website”

Pros

Using SimplePractice for virtual sessions with my therapist was convenient and ensured privacy.

Cons

Interruptions from phone calls or alarms occasionally disrupt the user experience.

“Mediocre Customer Support”

Pros

The software is well-designed and mostly easy to use although the growing number of features can sometimes make it overwhelming.

Cons

Responses to support tickets are often inadequate or generic indicating a lack of thorough consideration. Some queries remain unanswered despite multiple attempts.

“Disappointed and downhill from there”

Pros

Some note templates are preferable to click boxes and the ability to bill secondary insurance electronically is a major advantage.

Cons

Simple Practices accounting and billing features are insufficient and risk revenue loss. The reliance on premium versions for basic functionality is unjustifiable.

“Simply lost touch”

Pros

Prompt assistance and the ability for clients to fill out forms electronically are valuable features.

Cons

Simple Practices pricing model favors larger practices neglecting the needs of solo practitioners. Their disconnect from customer feedback is concerning.

“Change in Pricing”

Pros

Simple to use and efficient.

Cons

No comment.

“SimplePractice raised my rates over 40%.”

Pros

SimplePractice offers just enough features to make it excellent in usability.

Cons

My rates are skyrocketing by over 40% which feels like exploitation. Had I known beforehand I might have reconsidered my decision to subscribe.