SimplePractice Reviews

“Very customizable, but they're raising their prices and pricing me out

Pros

Highly customizable with features like client messaging and calendar sync. However some features are now exclusive to the premium plan.

Cons

Loss of features and a major price hike prompt concerns among users especially those who see clients part-time.

“SimplePractice increased prices AND took away features...

Pros

Ive used SimplePractice for a couple of years and found it easy to use but recent rate increases were announced with short notice.

Cons

Users feel SimplePractice doesnt listen to feedback and is prioritizing profits over customer needs leading many to look for alternatives.

“Great Service, Greedy Company

Pros

The platform is user-friendly with many labor-saving features.

Cons

Difficulty in setting up accurate accounting prompts users to manage finances separately.

“Helpful for certain things

Pros

SimplePractice is easy to use particularly for billing insurance and utilizing the client portal and appointment reminders. The website builder is helpful for creating a simple website.

Cons

Users find SimplePractice lacking in managing client records and navigating paperwork templates.

“Look elsewhere

Pros

Its fairly easy to use but some functionalities could be more intuitive. Integration with other calendars is straightforward.

Cons

Lack of features and steep pricing increases prompt some users to consider leaving SimplePractice.

“Recent Price Hike of 50% Unreasonable

Pros

SimplePractice is easy to use and allows for form customization.

Cons

Poor customer service and recent price hikes prompt some users to leave SimplePractice.

“It's really THAT simple.

Pros

Extremely user-friendly with quick access to patient information. The website design is clear and concise.

Cons

Users desire better communication options within the software but dont find it to be a major issue.

“Lovely!

Pros

SimplePractice offers a ton of features allowing for client sessions paperwork exchange payments and administrative management in one program.

Cons

Users feel the video capabilities need improvement particularly the lack of a screen share option.

“SimplePractice is a great tool

Pros

Lots of great features including the ability for patients to self-schedule.

Cons

Users encounter challenges in the billing section especially when seeking information about billed sessions from insurance companies.

“Very Functional

Pros

As a solo practitioner Simple Practice feels like a reliable ally. Its comforting knowing everything is HIPAA compliant. They even offer intake form and practice policy outlines which are helpful guides. I appreciate the reminders for missed notes or unpaid client bills. Simple Practice also sends appointment reminders to patients acting like a personal assistant ensuring I stay on top of things while providing an easy platform for clients to access their documents. Its reassuring that Simple Practice simplifies things for both me and the families I serve. Plus the pricing is fantastic compared to similar programs.

Cons

Ive found that the plans of care arent laid out naturally for me. So I type up each POC on Google Docs and upload it to Simple Practice. It took some time to discover this process especially since Im not tech-savvy but I love it now.

“Great EMR and billing software for occupational therapy community based practice

Pros

Our community-based practice benefits greatly from the app feature. Since not all our therapists work in a clinic this allows them to document anywhere quickly. Making changes and creating templates is incredibly easy and straightforward. Our team particularly enjoys the calendar sync feature with our G-suite and the effortless billing process. As the administrative person submitting claims is incredibly easy freeing up a lot of time for other tasks.

Cons

While our practices calendar syncs seamlessly it would be helpful if appointments looked visually different. Also assigning supervisory roles among multiple therapists could be easier.

“Appointment Scheduling Made Easy

Pros

I find SimplePractice convenient for scheduling appointments with my provider. Its easy to view available slots request or reschedule appointments and I appreciate the helpful reminders one day and one hour before each appointment.

Cons

Im always requesting a new link to access my portal. I still havent figured out how to enter the Client Portal without taking this extra step from an old email.

“Simple Practice review from a pediatric occupational therapist

Pros

Simple Practice is very user-friendly and easy to learn. I find the intake form and documentation templates easy to customize according to my needs. One of my favorite features is the ability to send secure electronic intake forms progress notes evaluations and messages to clients.

Cons

More detailed tracking of progress notes and re-evaluation due dates would be beneficial.

“Wonderful design and ease of use

Pros

Its incredibly simple to use especially without needing to download an app which is crucial for client care. This makes the platform straightforward for new intakes.

Cons

The only drawback is ensuring stable internet for hosting video sessions hard-wired connection is preferred over Wi-Fi.

“Go anywhere else

Pros

Disappointed by marketing promises that dont align with software features.

Cons

Ive had zero relevant user support its impossible to contact.

“Excellent product overall, highly recommended all things considered.

Pros

Electronic forms are a strong suit and the workflow is well thought out. I appreciate the various options Simple Practice offers. The credit card integration is seamless and the ability to treat couples separately is a plus. The feature to allow clients to vote on preferred features is commendable.

Cons

There are a few concerns lack of multi-factor authentication limited credit card processing options and no support for multi-way telehealth calls yet.

“Overall extremely useful EMR

Pros

Simple Practice offers a great booking tool payment feature and private EMR.

Cons

The clinician apps functionality is limited. Id like to see more options for editing client communications and notifications.

“Simple Practice: An EMR for Speech Language Therapists with Potential

Pros

Filing claims with Simple Practice is very efficient once initial information is entered correctly. SOAP notes can be customized easily and entering data on my phone after each session is convenient. These features are why I continue using the product.

Cons

SimplePractice lacks some essential features I need in an EMR. Its particularly lacking in note customization data tracking and batch emailing capabilities.

“Love this practice management system and it keeps getting better

Pros

As an experienced clinician and small private practice administrator I find this software easy to use. The Simple Practice team takes user feedback seriously with regular updates and additions to features. The rollout of changes is thoughtful resulting in a net improvement in user experience.

Cons

I wish I could run reports based on services provided and detailed services for specific clients with certain payors.

“I'm a Speech Pathologist in solo practice, and I'm just learning the SP features.

Pros

I appreciate the ease of intake and creating new client profiles as well as the process of completing progress notes. Its simple and straightforward.

Cons

I wish I could control the order clients receive their intake paperwork and accessing customer service shouldnt be so tricky. Its been a learning curve but overall Im happy with it.