SimplePractice Reviews

Pros

The strong security and how smoothly everything works have taken away a lot of the stress and worry I had about offering this to my clients.

Cons

There really is not much for me to complain about and it also seems like the team behind the program listens and responds to feedback.

Pros

Using it has been such a positive change for my workflow. The platform is very user-friendly and I really appreciate having my billing, client scheduling and client notes all handled electronically in one safe and secure place. It's especially helpful that clients can book their own appointments online which cuts down a lot on the back-and-forth communication and saves me a ton of time.

Cons

The app could definitely be better. One thing that bothers me is that I can't access client notes through the app, along with several other important features that I'd expect to have available there.

Pros

Compared with other software my business partner and I have used before, it is on a completely different level. It's very user friendly and I really appreciate how well it fits the needs of RDs and supports the nutrition care process.

Cons

I haven't come across any downsides yet since I'm still learning the system and exploring everything it offers.

Pros

The range of features included was really impressive.

Cons

Getting around the software is quite difficult and not very user-friendly.

Pros

Getting started with it was very simple because their support team and tutorials do an excellent job of guiding you through the setup. I was able to get everything configured and start using the software right away. Compared with other Electronic Health Record systems, this one has been one of the best I've used. It also comes with a wide range of templates and creating or uploading your own forms only takes a few minutes.

Cons

A few features can be somewhat difficult to locate and some parts of the system are not always the most user-friendly to use. That said, their support is excellent whenever help is needed. One thing I don't really care for is the extra $0.25 charge per billing filing if you use them for billing. Since there is already a subscription fee, that added cost feels unnecessary. Still, it does save a lot of time so depending on your needs, it may end up being worth paying for.

Pros

Having everything in one system has been a huge plus with it. It keeps my practice documents organized in one place and I can communicate with clients through a secure, HIPAA-compliant portal. The billing tools are especially helpful because they let me set up each client's payments individually without hassle. Automatic appointment reminders are another feature I really appreciate. On top of that, their library of training videos and webinars was extremely useful when I was getting started and made the transition to web-based practice software much more manageable.

Cons

The one area that hasn't felt as simple is uploading client insurance information. It's been a bit less user-friendly compared with the rest of the platform. I did get an email recently saying they were making improvements to that feature but I haven't had a chance to test the updates yet.

Pros

Its very userfriendly and the built-in form templates have been especially useful.

Cons

Like any software, it still takes some time to learn how to use it fully and understand everything it can do for my business.

Pros

Starting a private practice has felt much more manageable with it. Adding the scheduling widget to my website was simple so clients can book appointments without any hassle. I also really appreciate being able to upload documents for clients to access. The platform is user-friendly and the setup instructions were clear and helpful from the beginning.

Cons

I'd change the pricing for smaller or brand-new practices like mine. It would be really helpful if online scheduling were included in the lower-cost plan for the first six months while we're still building our client base.

Pros

Switching to it has been such a good decision. Having confidence in the platform's security matters a lot and that alone gives me peace of mind. On top of that, scheduling appointments and handling client billing is very simple. I also really appreciate being able to send documents for clients to complete and the included templates are incredibly useful and simple to customize for what I need.

Cons

I can't think of anything I dislike about the software.

Pros

Being able to keep seeing my clients during the pandemic has been really valuable. It's simple for them to use and I also appreciate that I can just send them a link to join.

Cons

The telehealth tool can be a bit glitchy at times. My video occasionally fades in and out although it usually isn't enough to interrupt the session.

Pros

Everything I need is already built in, with templates and forms readily available.

Cons

It does take some time to learn how to properly fine-tune the scheduling calendar.

Pros

Between the calendar, client intake forms and automatic appointment reminders with a reschedule option, this platform worked really well for my practice. My clients especially loved how convenient it was.

Cons

The only thing still missing for me is a true all-in-one setup, especially having a website and HIPAA-compliant email included.

Pros

Running a part-time private practice as an art therapist, I've had a really positive experience with this software. It's very simple to use and being able to send intake forms digitally has been especially useful. I also appreciate that payments can be collected directly through the platform. On top of that, the tutorial videos were very helpful when I was getting started.

Cons

Getting the interface set up did take a little time at first although it has been very simple to use once everything was in place. My only real complaint is that the payment feature takes a percentage of each session fee.

Pros

It really simplifies the entire EHR workflow, from client intake all the way through billing.

Cons

there isn't an option to speak with a live person.

Pros

Everything feels very simple and user-friendly. I especially loved the telehealth feature and the electronic consent option.

Cons

Calendar syncing and the note-creation process could be more efficient.

Pros

Using it has been very convenient overall. The platform is user-friendly and the technical support has been reliable whenever help is needed. Online appointment scheduling and online payments work well and having built-in agreements and assessments included is a big plus.

Cons

I would change the pricing since I wish it were more affordable. It would also be helpful to have an option for scheduling group session appointments.

Pros

The platform comes with a lot of user-friendly features and it lets me move through different parts of a client file quickly while managing multiple tasks. I also appreciate the clean look of the system and the fact that I can use it from the mobile app. On top of that, the pricing feels very reasonable, especially compared with other platforms and I say that after trying just about all of them.

Cons

A few parts still feel a bit complex. Switching between the client view and the clinician view can be confusing at times. The forms do offer customization but there are still certain elements I haven't been able to adjust. I also wish it allowed connection to an existing Stripe account instead of making users create a separate one because that makes it harder to keep track of where funds are at any moment. Another issue is that if I open a note and then leave it unfinished, it disappears from the task list which makes it tougher to keep up with which notes still need to be completed or unlocked.

Pros

Navigating it feels very simple and getting into the platform is quick and convenient. I also really appreciate that I can use it across all of my devices without any trouble.

Cons

Its frustrating how the free trial is set up. During the trial, you get access to all the features from the Professional Plan instead of the Essential Plan so if you decide to go with Essential afterward some documents are no longer available. I wish that had been made clearer from the beginning. Even with that, I still feel this product is better than the other options I reviewed.

Pros

Everything in the software seems to work together pretty well. Being able to call or chat with customer support was especially helpful and made the initial learning process feel a lot less overwhelming.

Cons

It does take some time at the beginning to figure out how all the different parts of the system connect and work together.

Pros

This software is simple to manage. I was able to learn the features without any formal training and I can finish my tasks just minutes after logging in which has been a huge advantage.

Cons

mobile app is not as simple as the desktop version and I usually have to switch to my computer to write certain notes since the app currently doesn't allow that.