SimplePractice Reviews

Pros

Using the calendar and scheduling tools feels very simple. It's really helpful being able to store my notes in a HIPAA-compliant way and I also appreciate that I can upload forms and documents directly to a client's chart.

Cons

The platform is clearly built around mental health therapy and I haven't found a way to turn that setup off. Because of that, I still haven't been able to tailor it enough to fully fit the kind of work I do.

Pros

Everything about it feels user-friendly and it comes with a lot of convenient tools. Having intake paperwork, notes, billing, insurance and more all in one place is really helpful.

Cons

there isn't a direct phone number for customer support. The troubleshooting tree can be useful but when that doesn't solve the issue, being able to talk to an actual person matters. Right now, the only option is to email support and then they reply with available time slots for a remote call. That back-and-forth can take a few days which is frustrating when some issues could be resolved much faster with a simple phone call.

Pros

The calendar setup and billing workflow have been really useful. I also appreciate how notes connect directly to sessions, while still giving the option to create notes without a session. The product feature has been very helpful too.

Cons

I do wish it included a sliding scale option and a membership feature since some of my clients pay monthly for certain services. I'd also prefer insurance billing to be optional because I don't bill insurance.

Pros

Compared with several other platforms I used in previous jobs, it delivered right away on the things those systems claimed they could do but never really handled well. It's exceptionally well built for mental health care, highly customizable and the templates can be set up to match my organization's specific needs. The note options are excellent and the client portal, video conferencing and secure messaging features are all outstanding.

Cons

Honestly I have nothing negative to say about this software.

Pros

Simple to navigate and very professional in appearance. I really appreciate all the additional features it comes with.

Cons

I may have overlooked it but I do wish there were a tutorial.

Pros

Everything on the web side feels user-friendly and neatly laid out. The mobile app also covers nearly all of the same features available on desktop which makes it very practical to use on the go. Pricing is competitive too, both for the monthly subscription and for the added services that often get marked up elsewhere. On top of that, the knowledge base is thorough and the video tutorials do a good job of walking through each part of the system.

Cons

The software does not really handle partial payments properly. If a provider collects $25 when the expected amount was $45, you can record that payment in the client's file but the invoice will still show the client owing the full amount, even including the portion that should be adjusted. The suggested workaround is to add a note at the bottom of the invoice explaining that a payment was made on a certain date and for a certain amount or to create an invoice outside the platform which really goes against the idea of using an all-in-one solution. Also, while the self-help resources are extensive, phone support is not available on demand since you have to schedule a call and the reporting options are fairly limited.

Pros

Whenever I reach out through the site chat, the customer service team gets back to me within minutes which has been amazing. The platform also comes with a strong variety of forms and I really appreciate how customizable they are.

Cons

The pricing can be tough to manage when you're just getting started and only have a small number of clients and parts of the system aren't very user-friendly.

Pros

After comparing options for quite a while, I finally chose this product and it has made billing and scheduling much more manageable. It also integrated smoothly with my calendar and overall schedule. I only wish I had come across it years earlier.

Cons

At times it can be tricky to remember where every feature is located.

Pros

Getting my new practice set up to be HIPAA compliant felt much more manageable with it. I'm also really pleased that it lets me run everything completely paperless since I can send all of my forms to clients electronically.

Cons

My therapy practice operates within a larger, established group so I needed to take client payments through a different platform than the one SimplePractice provides.

Pros

Running my therapy practice is much more manageable with it because it covers just about everything I need in one place. I can schedule clients, give them access to a secure online portal for paperwork, complete my notes and collect payments online. It's also reassuring to know the whole system is HIPAA compliant.

Cons

it takes a little time to learn at the beginning. Getting familiar with how all the features work was probably the biggest challenge.

Pros

Having scheduling, client information and billing all in one place is really convenient. It's also nice that the platform includes ways to stay connected with clients.

Cons

Because it includes so many features and details, it can feel a bit confusing and overwhelming at first when you're trying to locate what you need.

Pros

It has everything in one place. I can handle my schedule, write progress notes and take care of invoices and billing all within the same system. It's simple to use and can be customized to fit the specific needs of my practice.

Cons

Pricing setup is the part I'm not happy with because some features are locked behind higher-tier plans which makes it harder to use the platform fully on the basic option. That's especially tough when you're just getting a private practice off the ground. It would really help if the advanced features were available for free during the first six months while a practice is still growing. That would make me much more likely to keep using those tools and eventually upgrade my plan.

Pros

It's been a solid app overall, especially with the client portal access, the autofill options for online paperwork and how quickly I can pull up financial information when I need it.

Cons

The biggest downside has been the response time from customer service, along with a few small technical availability issues that users are usually better off figuring out themselves. I'm also unsure about the current pricing since it used to cost less and felt like a much better value then.

Pros

One of the biggest reasons I went with this was the ability to customize and build my own templates for progress notes and intake forms. The platform is also very user-friendly and the pricing is a big plus.

Cons

There are a few aspects of handling cases where a parent is involved with a minor client that aren't ideal but they're manageable and there are simple workarounds.

Pros

The layout is simple to follow, fits the way my business works and feels very user-friendly overall. There's also plenty of customer support available along with helpful training videos. I also appreciate that HIPAA confidentiality guidelines are clearly prioritized throughout the software.

Cons

I'm still figuring out the invoicing side of it and need to spend more time watching the training videos to learn that process better.

Pros

Customizable templates are a real plus and the telehealth feature is a valuable part of the platform.

Cons

Customer service has been disappointing, especially with insensitive and tone-deaf responses from representatives. The price increases have also happened without warning and moving through notes feels complex and less user-friendly than it does in other systems.

Pros

The layout has been really enjoyable to use and the functionality feels well put together.

Cons

I haven't added a client yet so I don't have any feedback to share on this part.

Pros

Everything feels user friendly and simple to navigate. The calendar, client portal and reports all help make the overall process feel smooth.

Cons

At this point I haven't come across anything I dislike about it.

Pros

Navigating the platform feels very user-friendly and moving from one section to another makes a lot of sense. Having all of my billing gathered in one place has been a huge plus. The snapshot page for each client is especially useful when I need to review older notes or quickly check contact details. I also got a lot out of the onboarding phone call which was really helpful.

Cons

The jump in pricing from the basic plan to the professional plan is fairly significant and if you want the most complete all-in-one setup, the professional tier is really the one you need for the best convenience. That plan includes billing, secure messaging and the ability to build note templates which are actually some of my favorite features in the product.

Pros

The interface feels logical and simple so it was easy to navigate and didn't take long to learn how everything works.

Cons

There's very little I would want to change about this software.