SimplePractice Reviews

Pros

client portal has been really helpful and the intake paperwork being customizable is a big plus.

Cons

Using the site can be a bit challenging and it wasn't always simple to find what I needed.

Pros

Getting started with it was pretty simple and the workflow makes day-to-day tasks feel organized. It offers plenty of useful features without becoming overwhelming or confusing to navigate.

Cons

A number of the features still feel somewhat limited. For instance, I'd really like more control over what appears on the invoice.

Pros

The patient portal, customizable documents, credit card payment support and ICD-10 coding with quick diagnosis lookup are all really helpful.

Cons

Something that's missing is outcome measures that can be used with a client during the session. Right now, there's no way to administer them unless it's done through the portal and there also aren't enough outcome measures available to send out. On top of that, moving around the system feels a bit complex and less user-friendly than I'd want for a therapist's workflow. Even after using it for over a month, I'm still adjusting to the navigation and I expected to feel much more confident with the features by this point.

Pros

Customizable notes are a big plus and the booking widget works really well. Communicating with clients is simple thanks to secure messaging and sharing documents is also very convenient.

Cons

Before the update, it was hard to share documents with multiple people from the same chart.

Pros

From any page in the system, I can quickly search for a patient chart or start a new one which makes navigating and getting work done much more convenient.

Cons

I can't switch between tabs quickly unless I save my changes first. It's also inconvenient that I can't send a direct link to a chart outside of the built-in messenger.

Pros

I like how many useful features it offers. The interface is very user-friendly and the client portal works really well.

Cons

I'm part of a multi-clinician group and a major downside is not having a way to search for the first available appointment based on the appointment type and the specific client. That's a feature I'd really like to see added.

Pros

Navigation feels very simple and the software is really simple to work with. I was able to teach myself how to use it without any trouble at all which says a lot about how user-friendly it is.

Cons

The price is the only downside although that's somewhat expected. Since I run a solo practice with just a small number of clients, I do wish there were a per-client pricing option.

Pros

Everything feels very user-friendly and works the way I need it to. Having the app on my phone is a big plus too and it's been incredibly handy when I need to access things quickly.

Cons

there isn't much about it that I dislike.

Pros

I'm still hopeful that once I finally get everything configured, it will turn into a really useful tool that saves me a lot of time.

Cons

Getting this set up and fully implemented has been harder than expected. The learning curve feels steep, the interface isn't very user-friendly and it doesn't offer as many features as I was expecting. Overall, it's been more complicated and harder to use than I thought it would be.

Pros

The platform is fairly user-friendly and comes with plenty of options to tailor it to the way you work. I especially appreciate being able to set default codes and fees for each client which saves time and keeps things consistent.

Cons

Contacting support when you need it can be frustrating since customer service is difficult to reach.

Pros

Having three choices with this software is a big plus, the basic plan, the professional option and the added telemedicine feature. It's very user-friendly and whenever assistance is needed, the built-in help button is incredibly useful.

Cons

It still doesn't feel especially tailored to chiropractors. That said, after spending a little time exploring the system, it becomes clear how everything works. I've been using it for a little over a month now and haven't run into any problems so far.

Pros

This program has been such a win for my practice. It does an excellent job of keeping client records secure while helping me stay organized with every part of their care. Sending practice documents only takes a few seconds and my clients really value the appointment reminders. It's very user-friendly and clients can complete their intake forms online and have everything flow directly into their chart. It's an excellent system that saves me a lot of time and I'd absolutely recommend it.

Cons

The only thing missing for me is the PCL-5 in the library since that's an inventory I use quite often.

Pros

It has been a simple EHR for what I need. The layout feels user-friendly and whenever I can't figure something out myself, the help section is clear and user-friendly.

Cons

I really don't have any complaints. I've only been using it for around two months and I'm still exploring everything it offers but I haven't come across anything I dislike.

Pros

Having an app that clients can use to schedule their own sessions has been a big plus. I also really appreciate that all payments run directly through it which has cut down a lot on the time I used to spend dealing with invoices.

Cons

The app feels pretty limited when it comes to features, especially since I can't update my availability without going back to my computer. There's definitely room for improvement there. On top of that, the software has been fairly confusing to learn. I've only been using it for a little over a month but it has still felt pretty confusing to figure out.

Pros

Clients can sign consent forms and other intake documents electronically and it has been a huge time-saver. It also lets me go over their information before the first appointment and make sure they're a good fit in advance.

Cons

phone app still needs quite a bit of work. It only gives access to very limited information and even using it through a mobile browser was awkward and hard to navigate.

Pros

Getting started with a private practice feels simple with this software. It's simple to navigate and includes all the tools needed to get up and running.

Cons

There's an extra $10 charge for Telehealth although it's not really a major issue.

Pros

Managing client information feels very simple with this EHR. It's a full-featured, user-friendly system that covers everything a private practice needs. Honestly, I only wish I had chosen this EHR from the beginning.

Cons

Wiley Treatment Planner doesn't seem as detailed here as it is in TherapyCharts. The coding also doesn't match the DSM-V wording exactly although that's probably something we'll adapt to over time.

Pros

There are a variety of tools built into the platform that make using the website easier and the overall layout feels very user-friendly. It's simple to navigate and not difficult to use at all.

Cons

At times, it freezes, gets stuck loading or suddenly shuts down. There are also moments when it will not open at all.

Pros

It's very simple to use and covers everything I need, including charting, documentation and templates, telemedicine and CEUs.

Cons

I'm still fairly new to the platform so I haven't come across any downsides yet.

Pros

Using it has been really simple and the platform makes day-to-day tasks much easier. The automatic superbills save a lot of time and the patient appointment reminders are especially helpful for keeping schedules on track.

Cons

The to-do list could use more customization options. It would also be really useful to add due dates for progress notes and receive reminders for them. Another thing I'd like improved is being able to view attached documents directly in the chart instead of having to download them first.