SimplePractice Reviews

Pros

Being web-based is a big plus and I can keep all my forms electronically instead of dealing with paper. Another feature I really appreciate is that it stores credit card information securely.

Cons

Despite the name the software is not simple to use. It took me a long time, plus guidance from a colleague, to understand how the program actually worked. I also reached out for help twice and submitted a support request but never got any response which is extremely concerning and very frustrating.

Pros

Almost everything I need to run my practice lives in one place which has been a huge plus. The Stripe integration works really well, the calendar is useful and being able to send documents and intake paperwork to clients so conveniently has been especially helpful.

Cons

Every now and then, I have trouble remembering where a specific item is located. Yesterday, for instance, I couldn't recall where to find my privacy policy document since it isn't kept under forms or documents. Thankfully, the help feature pointed me to the right spot.

Pros

Deployment was very simple and using it day to day has been just as manageable. The forms are also flexible enough to customize based on what you need. Whenever I've had questions or wasn't sure about something, customer support has been responsive and consistently helpful.

Cons

The one feature I still wish it included is a way to add small notes or reminders directly to scheduled appointments in the calendar view.

Pros

Navigating the tabs feels very simple and the platform is really user friendly.

Cons

The switch over was difficult. I went through all the required steps for customer service to transfer the exported data but that never actually happened so I ended up moving everything over one item at a time.

Pros

Each patient is neatly organized and the platform feels very user-friendly to use. It also has helpful features that make day-to-day work much simpler like calendar syncing and the ability to upload information.

Cons

if you use a separate billing company outside the platform, it can be a bit difficult to keep track of everything.

Pros

It handles everything I need to run my private practice without any hassle and the price feels very reasonable for what's included.

Cons

Default invoice numbering setting is an annoyance since there's no way to customize or change it.

Pros

Pretty easy to manage. The platform is user-friendly, the support team has been excellent and the tutorials are detailed and helpful. The Stripe integration feels smooth and the telehealth tools work really well too.

Cons

It does feel a bit pricier than some other options on the market but to me, the reliability makes it worth the cost. I'd rather pay more for an EHR that consistently works when I need it.

Pros

there's an extensive selection of templates available which has been a really strong part of using the software.

Cons

It doesn't allow the creation of group appointments or group notes.

Pros

Switching from my old way of doing things felt like it would be a challenge but this product really lives up to its name, it's simple. It made the transition much easier than I expected and honestly, I only wish I had started using it sooner.

Cons

I'd still like to see a better way to enter attorney details for patients with personal injury cases. It would also help to have a simpler process for creating final reports that include all the important case information, along with billing statements after the patient is discharged. For example, it would be useful to add options like "attorney" or "Insurance Claim" instead of being limited to just "self-pay" and "insurance" as visit types.

Pros

Helpful videos make the setup process easier to follow and being able to access it online is definitely convenient.

Cons

Getting started can still be a bit difficult and the online classes are only available on certain days which feels limiting.

Pros

Having the client portal in place means clients can handle everything they need in one secure spot. There's no longer a need to coordinate document sharing, manage billing through the mail or send appointment links by hand. The portal takes care of all of it.

Cons

Finding what you need isn't very easy at first. It does get much easier with use but the layout could still be organized a bit better.

Pros

Automatic billing has been fantastic, the appointment reminders are really helpful and the client portal works well as long as each adult client has their own separate email address. The pricing also feels reasonable for what's included.

Cons

Using the system gets really frustrating when multiple clients share the same email address because it creates major problems. Handling minor clients is also complicated since parents have to be added as a "contact," and they may be using the same email. Another big downside is that clinicians can't access the client portal and the lack of a customer service phone number with a live agent is a huge issue.

Pros

Moving through the platform feels very user-friendly and the built-in features are genuinely useful. Things like reminders for progress notes, treatment plans and adding diagnoses help me stay on top of my documentation. I also really appreciate how quickly it generates receipts as PDFs. That alone cuts down a lot on the time I spend handling paperwork.

Cons

Would still want is a little more guidance around using templates, building my own or even being able to import Word templates I've already created in DOCx format.

Pros

I expected it to give me another way to connect with clients.

Cons

They changed their name and services without me knowing and I only found out when I went to my Facebook page to make updates.

Pros

Having a HIPAA-compliant platform that I can access from both the mobile app and my computer has been a big plus. It's also really convenient to be able to store payment information within the system.

Cons

The layout could be more organized than it is now. It also doesn't feel very user-friendly to navigate or use.

Pros

Switching over from paper files had me worried at first because I really didn't have extra time to figure out a new system but this turned out to be very simple to use. There are video tutorials for so many features and the help center is genuinely useful when questions come up. I also appreciate that I can use the tools I need and ignore the ones I don't. I'd definitely recommend it to other professionals in the field.

Cons

The pricing does feel a little expensive. I also don't use it for billing since I handle that through a different system.

Pros

The interface looks polished and appealing and having an iPhone app is a really nice bonus.

Cons

It includes more features than I actually need but that seems pretty common with therapy software in general.

Pros

Setting it up to bill insurance providers is really helpful and adding new clients or booking appointments is quick and simple.

Cons

I'm still working out the automatic billing feature. I had to disable it and go back to manual billing because the system kept charging clients incorrectly which meant I had to issue refunds over and over.

Pros

Most of the communication can be automated which is a huge help. Scheduling is also very simple and can be automated too so it cuts down on a lot of manual work.

Cons

Getting around the tabs and labels was a little confusing at first since finding specific items wasn't always obvious.

Pros

Right from the home screen, everything I need is within reach which makes the platform very user-friendly and convenient to work with.

Cons

I don't have any real complaints about this product. It includes all the features needed to successfully manage a private practice.