SimplePractice Reviews

Pros

It has been a really solid fit for what I need. The platform feels user-friendly to use and covers most of the things I'm looking for. Electronic billing is simple, it works well with Stripe and I'm also able to create additional invoices whenever needed.

Cons

I'd love to see more specialized alerts like birthday reminders and a notification when a client's recurring appointment is getting close to expiring.

Pros

Being able to use it on both my phone and iPad makes it really convenient and the whole platform feels very simple to work with.

Cons

using Wiley comes with an extra fee.

Pros

Getting started with it has been very simple and I've been enjoying how simple the initial EMR setup feels as I learn the system.

Cons

Since I'm still new to the program, I'm very much in the early stages of using it. Even so, I've been struggling a bit with the insurance billing section and with getting that part of the EMR configured properly.

Pros

After trying a few different options for my psychotherapy private practice, this has been the best software I've come across. It has made my billing and accounting process much simpler and it also let me add useful features to my practice like video sessions and credit card payments. The platform feels user-friendly and is very simple to use.

Cons

I don't have any downsides to mention. It's been working really well for me.

Pros

navigating the calendar feels very simple and the daily email reminders do a really nice job of keeping me on schedule. Clients have also mentioned that the platform is simple for them to use and move around in.

Cons

It would be even better with a live chat option for faster support responses. A few ideas I've shared before like having a waitlist feature, were folded into a suggestion forum so I'm optimistic they're genuinely considering useful additions down the line.

Pros

Everything feels well connected in one place, from the information management to the client portal. Getting started was simple, the software has been consistently stable and the automated reminders are a really useful touch.

Cons

I haven't run into anything I dislike about the software.

Pros

Its pretty user-friendly and I can usually find answers to most of the questions that come up. When I can't, the chat support has been there and has helped me out more than once. I also had to call them about an issue that felt complicated on my end and they handled it very quickly and clearly.

Cons

Only one parent can be linked to a minor client. That creates challenges for families where the parents are separated or divorced. That said, it is preparing an update to allow multiple contacts for minors which tells me they've been listening to subscriber feedback and responding to a real need.

Pros

Keeping track of clients and managing appointments works really well. I also appreciate that everything syncs with the app. I'm especially looking forward to moving over to paperless forms.

Cons

It would be really helpful if clients could confirm appointments by text. The system should also be able to send emergency text messages when a provider needs to cancel. Another feature I'd like is the option to let clients fill out forms on an iPad in the office without needing an email address since many of the elderly clients I work with don't use email and wouldn't access the portal from home.

Pros

The name and product description made it sound very promising. It may actually be more simple than some other applications, at least when it fits the right use case.

Cons

its availability is limited depending on the specialty. Unfortunately, it does not work across all medical and health fields. Based on what I've seen, simply writing a note in another program can be just as effective.

Pros

It is genuinely simple to use and there are plenty of support options available whenever help is needed.

Cons

There are no major downsides to it.

Pros

Using this software has been really helpful because it cuts down on having to enter the same information more than once. I absolutely love the daily schedule reminders too, they're there when I first wake up which is a huge plus.

Cons

I'm enjoying everything about the software.

Pros

The emailed intake forms for new patients are really helpful and the payment setup for self-pay clients is well organized and convenient.

Cons

There is not really anything I dislike. The only thing worth mentioning is a bit of a learning curve but that just comes with the process.

Pros

This software has made things much more convenient, especially with how simple it is to use and how it automatically sends appointment reminders. The paperwork included with it is also a huge plus and has made my workflow so much easier.

Cons

It comes with a lot of features and at times getting help can be frustrating because instead of connecting you with a real person, they usually direct you to videos and blog articles.

Pros

Right from the start, it's support team made a big difference. They helped me get up to speed quickly and made the learning process feel very simple.

Cons

At the beginning I did feel a bit overwhelmed and lost trying to sort through all the small details.

Pros

Running a new therapy practice feels much more organized with this software. It gives me a user-friendly EMDR and client portal where I can store client documents, demographic details, write session notes and handle billing or client charges through Stripe without much hassle. The editable templates are also really useful for putting together policies and other client forms.

Cons

Getting around the software is not always completely user-friendly but after you learn where things are, it works just fine.

Pros

Being fairly new to this software, I've been impressed by how user-friendly it is to use. Whenever I've had questions, the how-to videos and the online community have been really helpful.

Cons

The only thing I'd want is live phone support although I've still received quick answers to my questions through email.

Pros

Using this feels very simple and it takes fewer clicks to get things done compared with the other EMR systems I've worked with.

Cons

When it came time to choose a plan, there wasn't much information explaining the differences between the options. I still have trouble understanding how they differ and it would have been much better if that guidance had been available.

Pros

Being able to tailor intake questions, progress notes and assessments while keeping everything digital has been a huge plus. The HIPAA-compliant client portal feels secure and makes it simple to share session handouts without needing extra printing or paper files in the office. The telehealth feature has also been really valuable for the consultation side of my business since it lets me work with clients in any state. As I build my private practice, I appreciate how much I can personalize the platform so it truly fits what I want.

Cons

A few things I had in Therapy Notes are missing here and I definitely notice that. I miss being able to instantly see how many current clients I have, having a more functional task list and seeing information carry over through documents like a client's medications or even a single response I entered in the previous session instead of having to pull up the full documentation. There is a forum for sharing ideas which I do appreciate but with so many requests in the mix, I'm not very confident that my suggestions will actually be noticed or answered.

Pros

Everything I need is in one place and I can add forms and intake documents right into the system. It's very user-friendly and simple, even though I'm still learning all the features.

Cons

I'd really like to see a simpler way to upload paper documents or take a client's paper intake form and add it directly into their record without hassle.

Pros

Switching over from my previous platform to this one was made very simple. Throughout the transition, their team has been communicative and genuinely helpful which has made moving to the new software much more manageable.

Cons

During the trial, not all of the templates were available to access. I also couldn't find a treatment plan template that matched the one I use in my current software so bringing over treatment plans for clients who are moving with me may be challenging.