SimplePractice Reviews

Pros

I am really pleased with how simple scheduling an appointment is. When I pick a day it shows every available time slot I can pick from, which makes choosing simple. The whole process moves quickly and feels easy so it never gets overwhelming. I also appreciate being able to see all my scheduled appointments and every invoice I've paid or still need to pay.

Cons

Occasionally I have trouble signing in with my Gmail account, instead of logging me in when I click it, the button opens an email draft to send.

Pros

It's basically a single cloud platform that brings a bunch of useful tools together in one place. Being able to create and schedule clients, plus keep their notes hosted inside the same system, has been really important for our workflow. It also handles working across different devices without much hassle and it keeps everything organized so it's easier to stay on top of tasks.

Cons

We did run into a few hiccups when transferring client data over to a new instance from an existing one.

Pros

telehealth tools are simple for both clinician and client and experience very few streaming problems.

Cons

Finding business items like forms and documents is really hard for me. Sometimes the billing is incorrect and I can't edit it.

Pros

I like the simple layout and usability.

Cons

Without any warning they terminated my account and refused a refund.

Pros

I'm using a single cloud platform that keeps a lot of the tools I need together in one spot. Being able to create and schedule clients and store their notes inside this system is essential for my workflow. It also functions reliably across various devices and helps me keep my work organized.

Cons

I ran into a few hiccups while trying to move our client data from the existing instance into a new instance we were setting up, which slowed the transfer process.

Pros

I'm really happy with the HIPAA compliant setup since it keeps everything in one place patient contact info, insurance details, billing notes and the related records all stay organized in a single site.

Cons

There are times when the workflow takes too many clicks. It would be better if the system supported pre saved notes that could be adjusted during the current session. Pricing is also a concern.

Pros

Booking uses a drag and drop flow, the intake forms send straight to the client automatically and the billing section hooks into reminders so I'm forgetting a lot less. It all feels nicely connected instead of bouncing between steps.

Cons

The only snag I've hit is that video calls can get choppy on certain days and support doesn't always respond as quickly as I'd expect.

Pros

SimplePractice has been solid for my practice flexible, adaptive and genuinely transparent. Their email support is responsive and actually helpful which is exactly what a healthcare setting needs.

Cons

In my experience, there aren't many negatives. I'd just love an easier option to send patients their pharmacy preference.

Pros

It covers the basics of an electronic health record and it gives you the core items you need to actually run a private practice.

Cons

Pricing is the sticking point. There are plenty of other programs with basically the same kind of platform that cost less.

Pros

I've found that SP is backed by strong support. When I need technical or other product help, customer service responds quickly and focuses on practical, solution-driven answers. I also rely on numerous self-help resources like articles and tutorial videos. On top of that, SP comes with a wide range of capabilities and I appreciate that it includes options to submit insurance claims.

Cons

the telehealth component feels unstable and frequently unreliable which is frustrating. I also think the pricing is high and they recently raised the monthly subscription costs. To get features like calendar synchronization I had to move to their top-tier plan, which seems excessive. There's no autosave, so I find myself constantly hitting save or risking losing progress notes. I miss a split-screen video with a note-typing area that other EHRs offer, and calendar sync is limited. They even charge extra to use CPT codes.

Pros

love how simple it is to monitor billing and analytics details, the features are simple and make reviewing the information quick and painless.

Cons

The appointment color coding is frustrating because several of the shades are too similar and make scheduling confusing, I feel some of the colors should be altered so they're more distinguishable. I also dislike that the autopay setting gets turned off whenever insurance providers finalize claims and update a client's responsibility.

Pros

One thing I like is having HIPAA-compliant functionality all in one place, letting me save patient contact details, insurance information, billing notes and similar records.

Cons

I get frustrated by how many clicks are required sometimes, a pre-saved note I could tweak within the current session would save time and the price is also a concern.

Pros

The app has a really user friendly interface and the built in features are genuinely helpful especially the integration with insurance providers for submitting and managing claims.

Cons

Customer support leaves a lot to be desired. It's difficult to reach a real person and even when you do, they often don't have the knowledge to answer your questions properly.

Pros

Workflow itself is decent and the client reminders are definitely helpful.

Cons

There's a massive price increase with no clear justification and no corresponding improvement in functionality.

Pros

Navigation feels really simple and everything is laid out in a way that's easy to scan. I'm able to locate what I need fast, without getting stuck or hunting around. The overall design looks polished and organized which makes daily use feel much smoother.

Cons

It would be nice to have the option to customize calendar colors for each client.

Pros

Simple Practice helps me finish client documentation in a hurry. The ability to toggle client details from my existing notes and prior documentation in real time makes the whole process feel simple and quick.

Cons

I'd really like to have more client data analytics available for providers since it would make it easier to spot trends and insights across sessions.

Pros

Using it felt genuinely simple and the insurance billing integration made the workflow much smoother.

Cons

There aren't many extra built in features compared to other EHRs for example, it lacks integrated faxing.

Pros

The platform feels simple to work with day to day. Support also deserves a shout customer service replies were quick and the team came across as genuinely responsive when questions came up.

Cons

At the same time, there were a lot of updates and changes landing close together which made it harder to keep up and adjust to everything at once.

Pros

SimplePractice is simple to pick up and simple to use day to day. I really like how it integrates with the treatment planners which makes diagnosis and treatment planning feel a lot more organized than before. It also supports basic calendar integration for providers so you can view your scheduled services right on your personal calendar. Whenever anything minor has come up, I haven't run into any serious problems and issues are usually resolved quickly.

Cons

There isn't much I'd change. SimplePractice covers what I need and it still gives enough customization options for users to tailor it to their workflow.

Pros

Its setup feels simple and it includes only the essentials to keep our practice running day to day.

Cons

It didn't work well for our group since we have multiple credentials and the setup doesn't seem to handle that situation comfortably.