SimplePractice Reviews

“Saves a lot of time”

Pros

Having the Wiley Treatment planner built into the software really cuts down my admin time. It's one less step to juggle and I can get through sessions and documentation faster because everything is already in place.

Cons

No negative issues have come up for me with SimplePractice.

“decent tool”

Pros

Product feels solid and the overall quality is pretty good. Setup and day to day use are simple and it's simple enough to get going without much hassle.

Cons

Keeping things set to a standard, regular payment wasn't as smooth payments need to be tied to an invoice you've already created which gets annoying pretty fast.

“Easy to Use but Mobile App Could Be Better”

Pros

The software is really user-friendly, and I didn't need much training to get started.

Cons

The mobile app could use some improvements and it's not as smooth as the desktop version.

“User-friendly setup”

Pros

The app's layout and organization are really adaptive which makes it feel genuinely user friendly from the start.

Cons

My only complaint is the pricing for sending text messages I'd rather see that as a separate add on especially on the lowest plan, instead of bundling or charging for it directly.

“templates are great”

Pros

This app feels really user friendly and the templates are genuinely helpful and simple to work with. The telehealth feature is a big plus and I also appreciate how the goals from the treatment plan show up right next to the progress notes so everything stays organized in one place.

Cons

There isn't much I dislike. Occasionally the telehealth connection quality isn't great but it seems more like a connectivity issue than anything with SimplePractice itself.

“customizable client notifications”

Pros

Best part for me was how simple it felt to customize the notifications that get sent out to clients.

Cons

Pricing felt a bit messy especially with the pricing structure and the frequent updates that add on extra charges.

“Great video conferencing”

Pros

I really like how user friendly it is and the fact that it supports video conferencing for both individuals and groups.

Cons

Billing can be a bit tricky at times and that occasionally causes issues.

“Convenient client booking”

Pros

SimplePractice felt simple to get up and running and it's pretty simple to navigate day to day. Clients also seem to have an easy time booking appointments and using the platform without needing extra help.

Cons

Nothing has gone wrong for me so far no problems to report with using it.

“Worth the cost”

Pros

I really like how simple it is to navigate and how user friendly the whole platform feels.

Cons

The pricing was too steep for me so I couldn't justify sticking with it long term.

“profit-first practices concerns”

Pros

So I've interacted with SimplePractice a few times though my rating isn't tied to their EHR features. Instead, I'm judging them based on how they run the business overall and unfortunately there isn't anything positive I can point to.

Cons

Their priorities seem geared toward profit while ethics and real customer/client satisfaction take a back seat.

“client info stays in one place”

Pros

It's really nice that all client related information lives in one location. There's no more digging through paper documents or hunting down records across different places.

Cons

Navigation isn't as adaptive as I would've preferred.

“healthcare navigation made simple”

Pros

Been genuinely helpful for handling my own healthcare needs and it organizes the whole process in a way that feels pretty simple.

Cons

Nothing comes to mind as a downside everything has worked out and the app makes tasks feel effortless.

“decent interface”

Pros

The interface looks really nice and there are several options for client reminders that cover different needs.

Cons

Pricing feels outrageous paying extra for features that other platforms usually include in a lower tier plan is hard to justify. Calendar syncing, in particular, ends up feeling like an overpriced add on.

“Smooth scheduling”

Pros

Calendar is really well made and simple to use and it's easy to see what times each client is booked for. I also like that I can set up notifications so I get alerted ahead of appointment times. Customer service has been genuinely helpful messages are answered quickly which makes a big difference. There are also a lot of useful features included.

Cons

I'd like a bit more flexibility when it comes to customizing invoices and Superbills.

“quick support!”

Pros

This software feels adaptive to use and there's plenty of help and support available when you need it.

Cons

When I brought on a billing person, the total cost went up because we needed two people to have sign in access.

“confusing billing and info navigation”

Pros

It's convenient that I can access it online from different locations without any hassle.

Cons

Billing is tough to follow clearly and the interface feels cluttered there are too many screens just to find different pieces of information.

“so good!”

Pros

Simple Practice feels really user friendly for handling medical records. There are definitely several features that aren't included but for a smaller practice or an individual clinician, the simple setup and clean workflow are a big win.

Cons

Getting payers configured at the start can be a bit tricky.

“feature-rich billing”

Pros

The billing workflow handles both cash payments and insurance claims and EOBs post properly. I can also book appointments online and the patient portal is a big plus for keeping everything in one place. The app overall feels simple to use and there are plenty of document templates to work from. The live support is honestly the best part given how many features it covers.

Cons

Doesn't connect with my supplement/lab dispensary platform (FullScript) which would be really helpful. It would also be great if there were a built in fax option for sending chart notes when I need to.

“simplepractice is convenient to use”

Pros

Itfeels simple and super convenient day to day. I can find what I need quickly and it fits smoothly into my workflow.

Cons

Customer service call support could be improved waiting times and responsiveness aren't as consistent as I'd expect.

“well-organized app”

Pros

This app feels really organized and thoughtfully put together, with everything laid out in a way that makes it easy to navigate and use.

Cons

Every part of it was fantastic I genuinely loved everything about the app.