SimplePractice Reviews

Pros

Using SimplePractice since 2018 has been a really positive fit for running my solo private practice. It sounds a bit cliche to say it makes things "simple," but honestly that's the closest description I can give. I'd boil it down to three big areas that make day to day operations almost too effortless.First up is scheduling. I'm able to plan client appointments weeks ahead, including both weekly and every other week clients and still slot in occasional one time sessions without accidentally double booking myself. Clients can cancel through the system and I can clearly see whether they're set for in person or virtual sessions. I also like that I can define appointment times in a way that leaves room for breaks like eating, instead of cramming everything into unrealistic blocks. Scheduling also ties in billing codes, session alerts before each visit and a few other details that aren't really feasible to recreate in Google Calendar. Plus, with the option to sync with other calendars, managing my weekly flow feels even more organized. Billing has been a huge relief too especially with bilingual insurance. SimplePractice removed a lot of the guesswork and intimidation. I can submit billing for multiple clients at once in just a couple of clicks which is honestly hard to believe when you're used to doing everything manually. And when something does come up (rare for me), customer support is great. They walk through fixes step by step so even email back and forth stays simple. Telehealth rounds it out. My clients appreciate being able to join sessions from their iPad, laptop or phone with a single click. It's especially helpful for adolescent clients and having the option to use a backup device if something dies mid session is a lifesaver. During sessions, they can message in the chat and I can also share my screen to work through exercises when needed. Family sessions are also manageable across multiple devices when the situation calls for it. Overall, running the practice from intake through termination feels so organized that I sometimes worry I'm going to forget something until I remember there are even alerts if I miss a note or if a client has an outstanding balance. Even the "human error" part gets handled.

Cons

A live support option would be nice at the moment it looks like it's only included with a higher plan so I'll need to revisit that and see if it's worth upgrading.

Pros

The platform feels user friendly, it's simple to navigate and the overall design looks really nice.

Cons

Evaluation template wasn't detailed enough for what we needed so we ended up writing the evaluations in a separate document and then uploading them into the system.

Pros

Having the Wiley Treatment planner built into the software really cuts down my admin time. It's one less step to juggle and I can get through sessions and documentation faster because everything is already in place.

Cons

No negative issues have come up for me with SimplePractice.

Pros

Product feels solid and the overall quality is pretty good. Setup and day to day use are simple and it's simple enough to get going without much hassle.

Cons

Keeping things set to a standard, regular payment wasn't as smooth payments need to be tied to an invoice you've already created which gets annoying pretty fast.

Pros

The software is really user-friendly, and I didn't need much training to get started.

Cons

The mobile app could use some improvements and it's not as smooth as the desktop version.

Pros

The app's layout and organization are really adaptive which makes it feel genuinely user friendly from the start.

Cons

My only complaint is the pricing for sending text messages I'd rather see that as a separate add on especially on the lowest plan, instead of bundling or charging for it directly.

Pros

This app feels really user friendly and the templates are genuinely helpful and simple to work with. The telehealth feature is a big plus and I also appreciate how the goals from the treatment plan show up right next to the progress notes so everything stays organized in one place.

Cons

There isn't much I dislike. Occasionally the telehealth connection quality isn't great but it seems more like a connectivity issue than anything with SimplePractice itself.

Pros

Best part for me was how simple it felt to customize the notifications that get sent out to clients.

Cons

Pricing felt a bit messy especially with the pricing structure and the frequent updates that add on extra charges.

Pros

I really like how user friendly it is and the fact that it supports video conferencing for both individuals and groups.

Cons

Billing can be a bit tricky at times and that occasionally causes issues.

Pros

SimplePractice felt simple to get up and running and it's pretty simple to navigate day to day. Clients also seem to have an easy time booking appointments and using the platform without needing extra help.

Cons

Nothing has gone wrong for me so far no problems to report with using it.

Pros

I really like how simple it is to navigate and how user friendly the whole platform feels.

Cons

The pricing was too steep for me so I couldn't justify sticking with it long term.

Pros

So I've interacted with SimplePractice a few times though my rating isn't tied to their EHR features. Instead, I'm judging them based on how they run the business overall and unfortunately there isn't anything positive I can point to.

Cons

Their priorities seem geared toward profit while ethics and real customer/client satisfaction take a back seat.

Pros

It's really nice that all client related information lives in one location. There's no more digging through paper documents or hunting down records across different places.

Cons

Navigation isn't as adaptive as I would've preferred.

Pros

Been genuinely helpful for handling my own healthcare needs and it organizes the whole process in a way that feels pretty simple.

Cons

Nothing comes to mind as a downside everything has worked out and the app makes tasks feel effortless.

Pros

The interface looks really nice and there are several options for client reminders that cover different needs.

Cons

Pricing feels outrageous paying extra for features that other platforms usually include in a lower tier plan is hard to justify. Calendar syncing, in particular, ends up feeling like an overpriced add on.

Pros

Calendar is really well made and simple to use and it's easy to see what times each client is booked for. I also like that I can set up notifications so I get alerted ahead of appointment times. Customer service has been genuinely helpful messages are answered quickly which makes a big difference. There are also a lot of useful features included.

Cons

I'd like a bit more flexibility when it comes to customizing invoices and Superbills.

Pros

This software feels adaptive to use and there's plenty of help and support available when you need it.

Cons

When I brought on a billing person, the total cost went up because we needed two people to have sign in access.

Pros

It's convenient that I can access it online from different locations without any hassle.

Cons

Billing is tough to follow clearly and the interface feels cluttered there are too many screens just to find different pieces of information.

Pros

Simple Practice feels really user friendly for handling medical records. There are definitely several features that aren't included but for a smaller practice or an individual clinician, the simple setup and clean workflow are a big win.

Cons

Getting payers configured at the start can be a bit tricky.

Pros

The billing workflow handles both cash payments and insurance claims and EOBs post properly. I can also book appointments online and the patient portal is a big plus for keeping everything in one place. The app overall feels simple to use and there are plenty of document templates to work from. The live support is honestly the best part given how many features it covers.

Cons

Doesn't connect with my supplement/lab dispensary platform (FullScript) which would be really helpful. It would also be great if there were a built in fax option for sending chart notes when I need to.