SimplePractice Reviews

Pros

Right from the start, the platform feels user-friendly. It really seems designed specifically with outpatient providers in mind which makes it especially pleasant to use.

Cons

Would be nice to see a way to "freeze" the account when you're just starting out and don't have any clients yet.

Pros

The platform feels very simple to use, with an user-friendly layout that makes day-to-day tasks simple. The client portal is especially helpful for letting clients fill out their paperwork on their own and the built-in video option is convenient. Taking client payments is also handled really well and keeps that part of the process hassle-free.

Cons

I still want more functionality in the video tool, especially screen sharing. There are also a number of features that don't really fit my needs as a solo practitioner who doesn't bill insurance directly. I'd also prefer an auto-pay option that runs at the session time or the night before instead of the night after. On top of that, reminder messages for video sessions can be confusing for clients who are in a different time zone.

Pros

Getting started with the software was pretty simple and overall it was easy to navigate and understand. Most of the features felt user-friendly right from the beginning.

Cons

It is confusing to send documents to multiple individual files within the same family like siblings who are minors. Scheduling and keeping track of family sessions is also challenging. On top of that, I still haven't been able to figure out how to send documents to divorced parents when consent is needed from both parents for one child.

Pros

Launching my own private practice as a speech-language pathologist felt much more manageable with it. I needed something that would simplify and organize the process without taking up a lot of my time and this has done exactly that. Having access to pre-made forms has also been a big plus.

Cons

I honestly haven't come across anything about this software that I dislike.

Pros

Having so many features bundled into one platform is a big plus. The interface is user-friendly and there's enough flexibility to build templates that actually match the needs of your practice. The Wiley integration is especially useful and makes treatment planning much faster. Customer support is also outstanding, with quick responses that still feel personal.

Cons

users should know that messages can't be deleted right now. After a colleague left the practice, I wanted to remove our conversation but wasn't able to. I couldn't find a way to do it on my own and when I reached out to support, they confirmed that deleting messages isn't currently possible, unlike on a cellphone.

Pros

Compared with several other EMR platforms I've used before, this one feels far more user-friendly and complete. The calendar integration really sits at the center of SimplePractice and connects the most essential parts of running a private practice, scheduling, billing and recordkeeping. I also really enjoy the Stripe integration and the video add-ons. The video platform stands apart from other HIPAA-compliant options because it's so simple to use and the image quality is excellent. Having all of these services in one place and readily available has been incredibly satisfying. The complimentary coaching call was also very valuable and helped me get oriented and use the EMR more effectively.

Cons

I've just finished the 30-day free trial and, at this point, I haven't come across anything I dislike.

Pros

The client portal has been really helpful, especially for sending paperwork and editable questionnaires ahead of time and getting notified once clients complete them. Being able to personalize my notes is also a feature I really appreciate.

Cons

I do wish the billing process was more user-friendly for those working under supervision. It would also be helpful if clients could verify their insurance or check their copay directly through the portal.

Pros

Everything feels right at my fingertips and the platform is very simple to navigate.

Cons

Being new to teletherapy, I'm still making adjustments and I'll need to transfer files from another product into this one.

Pros

The templates are really useful and the overall organization of the platform makes everything easier to manage. The Help Center has also been very helpful whenever I've needed support or clarification.

Cons

I still haven't been able to find a way to open certain forms directly from the portal. It would also be nice to have the option to add someone like a supervisor as a viewer on the account or give them limited access with only certain permissions.

Pros

Having everything in one place has been a huge plus for my work as a psychotherapist. The platform covers just about everything I need and the extra tools like form templates and automated messages make it even more useful.

Cons

Getting used to the layout took a while and it was not especially user-friendly at first. That said, the help pages and tutorials were useful and made the learning process easier.

Pros

So easy to use and it's even better having a colleague who also uses the program and can help out when needed.

Cons

I just wish it came with more built-in forms and documents.

Pros

Everything I need to run my private practice is built into it in one place. It brings together scheduling, payments, secure and confidential client communication and even teletherapy as an option which makes managing the practice much more convenient.

Cons

The one thing I'd rather have is a direct phone support option. Right now, you need to send an email or set up a voice or video support session instead. Aside from that, their email replies are quick and the customer service team is polite and helpful.

Pros

Right from the start, it covered so much of what I assumed I'd need to build myself. It handles electronic claim submissions, includes therapy note templates, lets clients complete paperwork like consent forms and practice policies electronically and sends appointment reminders by text or email. It really feels like they anticipated what a practice would need and already had it in place.

Cons

My only small suggestion is that the amount of information upfront can feel like a lot when you're first getting started. It was a little overwhelming at first although I picked it up pretty quickly. It might help if someone checked in within the first few days to guide new users through the setup process.

Pros

It feels user-friendly and simple to work with. It includes all the features I need like reminders, scheduling and telehealth and the pricing is very reasonable for what it offers.

Cons

there's no option to add international mobile numbers so I'm unable to send text reminders to clients who have phone numbers from outside the country. Even with that drawback, the positives still far outweigh the negatives.

Pros

Getting started with this has been pretty simple. I still need to go through more of the tutorials to fully understand everything though. It includes a lot of features that I'd otherwise have to pay extra for elsewhere or buy separately from different providers.

Cons

A few parts are a bit confusing but that's probably more on me since this is my first private practice and I'm still learning how all the pieces are supposed to work together.

Pros

It's really nice being able to add as many services as I need without feeling limited.

Cons

The platform could be a bit more user-friendly. It takes some time to figure out and get comfortable with although that's pretty common with most things.

Pros

The customization options are a big plus and the pricing works really well for my solo practice.

Cons

Exporting my materials was difficult.

Pros

Communication between me and my patients is really convenient and having everything handled electronically makes the whole process much simpler for both of us.

Cons

At times, figuring out how to do certain things can be a bit complicated. There also aren't many options for working with kids or for taking notes on psychological evaluations.

Pros

Its so user friendly and I was able to learn the system and tailor it to my needs very quickly. During the free trial, I customized most of my forms without much trouble. Moving from adding new clients to onboarding them through the portal, writing notes and handling billing felt very smooth, especially with the built-in prompts that walked me through the process the first few times. The daily morning schedule emails and evening reports are another feature I really appreciate. The reminders make everything much easier to stay on top of and I honestly have so many positive things to say about this product.

Cons

My only real frustration came after the trial ended, when I had trouble figuring out where to keep editing the forms I wanted to use. I eventually located it in the settings but it definitely took a bit of digging.

Pros

Compared with the software I used before, switching to it has been a really positive move. The 30-day free trial gave me a chance to fully test it before committing and that was a big plus. My partner and I decided to keep using it because it has been more useful for both of us than our previous EHR. The built-in forms are already there and ready to use and the video feature for telehealth sessions has been a really valuable addition as well.

Cons

there are not many downsides to mention. Most of it comes down to taking time to learn a new system and I just have not had much time for that lately. I did run into some trouble when trying to remove a cancellation from the schedule but I am pretty sure that is more about me needing to watch an instructional video than it is a problem with the software itself.