SimplePractice Reviews

Pros

Switching to it has been exciting. I came from another system that felt outdated and hard to work with so this has been a big improvement. Sending paperwork to clients is very simple and it really feels like an all-in-one solution.

Cons

Like any platform, there's still a bit of a learning curve at first. I also wish the price were a little lower.

Pros

Everything feels simple to use for both patients and clinicians. It's really helpful having notes, forms, telehealth, billing and the rest all organized in one convenient place.

Cons

I still struggle with figuring out how to send superbills to patients for dates outside the preset timeframe built into the platform.

Pros

The billing integration works really well and it does a solid job of helping manage the overall workflow.

Cons

I don't have any complaints. It's simple to use and the insurance feature is the standout part for me.

Pros

it has done a really good job with the platform, especially when it comes to data security, HIPAA compliance and keeping everything laid out in a way that's simple to access. One feature that has been especially useful is being able to sync the calendar directly with my phone since it saves me from logging in every time I want to check appointment times. The video tutorials online were also very helpful during setup. There are plenty of tools in the system that I still haven't used yet like insurance billing but from what I can tell those features seem well built and fully supported. Overall, I'm very happy with how user-friendly it is and how much I can tailor it to match my specific workflow. It feels worth the cost to have my information organized and available, handle billing and client payments and keep secure case notes for every session.

Cons

If I had to point to one downside, it would be the learning curve during the initial setup. The tutorials and guides definitely helped when it came to customizing the different features but there were still moments when I wasn't completely confident about whether I was setting everything up the right way.

Pros

I signed up for the paid plan today and the customer support has already been fantastic. I've had several questions while finding my way around the platform and each time someone has responded within a minute to help out. It really seems like this will make it much easier to cut down on paperwork and handle everything electronically which I'm excited about. I chose to move to this platform because I need to start learning how to bill on behalf of my patients.

Cons

The biggest challenge is simply that there's a lot to learn all at once. I'll be keeping my other platform through the end of this year until I feel fully comfortable and have gotten the hang of this one.

Pros

After trying several EHR platforms, this one turned out to be the best option and the simplest to work with.

Cons

Getting everything set up does take some time but that seems pretty typical with any EHR system.

Pros

Everything I need is built into one platform. It's pretty simple to figure out how to use the different features and it feels very well suited for running a private practice.

Cons

I still haven't come across a simple way to email clients from it.

Pros

It's an excellent platform because it includes just about everything needed to get a private practice up and running.

Cons

There are a lot of moving parts so it can take a while to learn how all the different features fit together.

Pros

Getting started with it felt very simple and if anything is unclear, there are plenty of tutorials to guide you. The layout is simple to navigate and it includes a lot of useful features that I haven't seen in other software.

Cons

At most I occasionally wish there were better options for moving between different areas of the program.

Pros

It's simple to understand and fits nicely into my daily routine for keeping track of clients.

Cons

I haven't run into any issues at this point and I've been really happy with the different features and overall functionality of the program.

Pros

Having everything centralized in one place has been really helpful.

Cons

not being able to view messages sent to clients inside the software is annoying.

Pros

Compared with other platforms I've used, this one felt incredibly simple and user-friendly.

Cons

the telehealth feature still didn't offer a group session option.

Pros

It felt very natural and I didn't have to spend much time figuring out how the product worked.

Cons

I do wish there had been an introductory tutorial to help at the beginning.

Pros

Having all my scheduling tools and forms in one secure place has been the biggest benefit of using this software. It keeps everything together in a single area which makes handling what I need much more convenient.

Cons

The only part that feels a bit confusing is trying to import some of my own files instead of using the default ones already set up. To be fair, I also haven't spent much time exploring that feature yet.

Pros

There's a lot of functionality built into this software and I really appreciate everything it offers.

Cons

It takes a bit of effort to learn how everything works but it's not too difficult overall.

Pros

The editable notes and forms have been a big plus and having everything accessible online makes day-to-day work much more convenient. The client portal feels more polished and user-friendly than a lot of competing platforms. The reports are useful overall and I also appreciate the free text and voice features, even though that advantage is somewhat offset by the higher claim submission costs compared to other options.

Cons

billing tab feels confusing. It is not presented in a very visual or user-friendly way so it is hard to tell at a glance how each invoice is being applied. When I look through billing quickly, it often appears like I have far more invoices than I actually should and some even show a zero balance or appear before an insurance payment has been made. Because of that, billing is harder to follow than it is with some of SimplePractice's biggest competitors. I also wish the reports included overall figure totals such as total insurance payments owed or total client balances owed. Features like that make it much faster to review billing status and client balances which is especially important when running a one-person office. Those kinds of improvements would save a lot of valuable time and feel like practical fixes. I'd also really like to see phone support added since waiting around to get an answer is frustrating when time matters.

Pros

The platform is simple to navigate and the preloaded templates along with the telehealth video feature make it really convenient to use.

Cons

The only downsides are the lack of phone support and the pricing being a bit on the expensive side. Other than that, I really don't have any complaints.

Pros

Keeping documentation and client information HIPAA compliant is much more manageable with this software and everything stays accessible whenever I need it.

Cons

I really haven't had any issues with it so far. If anything, I could do with fewer emails from the software company.

Pros

Right away, it feels polished and well thought out. Whether I'm using the desktop version or the app, the platform has a sleek, modern look and the features are laid out in a way that feels very user-friendly.

Cons

It is on the pricier side and adding clinicians comes with an extra cost but the overall quality of the product still makes it feel worth the investment.

Pros

From the start, this software felt very user-friendly and simple so I was able to jump in and begin using it right away. Documenting is simple, the variety of form templates is really helpful and the extra guidance for new therapists makes a big difference. It has honestly gone beyond what I expected. I also really appreciate that clients have their own portal to message me and being able to connect my Google Calendar and send reminders to clients is a huge plus.

Cons

I'm not fully confident yet that I'll understand the billing side well enough to use it correctly.