SimplePractice Reviews

Pros

Getting to use the platform from a client's point of view is really useful because it helps me understand exactly what the other side of the interface looks like.

Cons

Tracking down forms was more confusing than it should have been. I had to contact customer support just to locate the informed consent form and it wasn't user-friendly since some forms like intake forms, are placed in one section while others are stored somewhere else.

Pros

Setting up an EHR seems much more organized with it which is what appealed to me right away. I haven't had the chance to see how the billing side works yet but I'm hoping that part is just as simplified.

Cons

From what I can tell, it does seem more expensive than some other options out there.

Pros

It has saved me a lot of time and taken a lot of stress off my plate. The appointment reminders have helped improve my clients' attendance and the note-taking and scheduling tools keep everything much more organized. Overall, I'm able to support my clients better with this software than I ever could with the paper forms and personal calendar I used before.

Cons

At the beginning, the settings and tabs were a little hard to figure out. After spending a few hours exploring though, it started to feel much more user-friendly.

Pros

I appreciate how inclusive the platform is. It has everything I need built into the software.

Cons

Getting around it hasn't felt completely user-friendly to me so I've had to poke around and rely on some trial and error to figure certain things out.

Pros

Having an app available is something I really appreciate. It's a fantastic feature.

Cons

The only thing I'd change at this point is the confirmation texts. I wish they included a yes/no response option that would let me know whether a client has confirmed or not.

Pros

It lets me create different service types and customize all of my forms to fit exactly what I need.

Cons

There is a bit of a learning curve when getting used to the system.

Pros

The clean interface is what pulled me into trying the free trial in the first place and once I started using it, it was hard to choose a favorite feature. The online booking request tool is fantastic and I really appreciate being able to build my own forms and paperwork. Creating superbills and CMS forms is also very convenient.

Cons

moving clients over from an older SimplePractice account is hard. That process felt more complicated than it should be and I really wish there were a simpler import/export option than what's currently available.

Pros

Having everything in one place has been a huge plus for me, client information, messaging, therapy notes, HIPAA-compliant telehealth, insurance claims, billing, invoices and more are all built into the platform.

Cons

It takes a bit of digging to locate what I need. There isn't always a visible menu, especially in the client area and some of the headings don't feel very user-friendly. The Get Help button has been useful when I need to search for something.

Pros

All of my practice paperwork is organized in one place which has been incredibly helpful. With just a click, I can send every form and document straight to new clients without any hassle.

Cons

Getting familiar with all the ins and outs took a little time at first but once I reached out for help, I was able to navigate the software without much trouble.

Pros

The best part is how customizable everything is. The small extras are really useful too, especially the daily morning email updates. The video tutorials help a lot and I've also gotten a lot of value from the notes and intake templates.

Cons

At the start I wasn't thrilled that there wasn't a customer service phone number. That said, whenever I've reached out, the responses have been quick, professional and knowledgeable.

Pros

the trial videos and step-by-step explanations have been really useful for learning how to use the services.

Cons

There are so many features available that I sometimes worry I'm not taking advantage of everything.

Pros

There are lots of tutorials which made getting comfortable with the system pretty quick and simple.

Cons

No issues though I'm still fairly new to the software.

Pros

It took very little time to understand and it connects all the essentials in one place, calendar, online scheduling, billing, therapy notes and treatment planning, basically everything I needed to launch my private practice. I've already recommended it to a colleague. On top of that, the educational webinars are really helpful for learning more and answering questions about how to use the platform.

Cons

I haven't come across anything I dislike about it.

Pros

This software felt simple and there's a lot of customer support available along with helpful videos that walk you through how to use the system.

Cons

there really haven't been any parts of it that I haven't enjoyed.

Pros

As a new clinician this makes getting everything set up feel very manageable.

Cons

I'd just prefer the button I added to my website to be less orange.

Pros

my practice information stays more accessible which has been a big plus. My notes, schedule and client contact details are all stored in the app which is really convenient. It's also helpful that I can send documents to clients through the portal and they can check their upcoming sessions on their own without needing to reach out to me directly.

Cons

I do wish the platform felt a little more user-friendly. It took me around 10-15 hours to get all of my paperwork organized and really understand what the different labels and titles meant. To be fair, part of that was because I wanted to customize the documents exactly the way I wanted them so it probably would have taken less time otherwise. I also wish the app were simpler to navigate. To pull up notes from earlier sessions, I have to go from "client" to "next appointment" to "previous" before the old notes appear. Once you learn the pattern, it works fine but it could definitely be more organized.

Pros

Having notes, scheduling, billing, superbills and teletherapy all in one place makes this a real one-stop shop for my practice. The platform feels user-friendly and it's very simple to navigate and use day to day.

Cons

would be nice if there were more options for customizing the online forms clients fill out. It also doesn't support routine outcome monitoring through self-report measures which would make it even more useful.

Pros

Right away, the quality of the built-in documentation stood out to me. Scheduling and appointment reminders are very simple and the secure messaging with families gives me real confidence that our communication stays confidential. Invoicing, billing and payment tracking are also simple to manage and being able to connect Stripe to the payment system saves me a lot of time on data entry and uploading information. On top of that, the help section and training videos are clear and practical so it doesn't take a huge amount of time or research to learn how to use the system effectively and get everything up and running efficiently.

Cons

Calendar view is a bit limited. The appointment blocks seem somewhat small and it can be difficult to quickly spot open time slots. I also haven't fully figured out how the color coding is supposed to work and as someone who relies a lot on visual cues, I would prefer different colors to reflect session statuses like planned, billed, documented and reimbursed. That kind of at-a-glance view would make each visit much easier to track. Aside from that, everything else has been excellent.

Pros

The platform feels simple to use while still packing a solid range of features.

Cons

That said, a lot of the tools people are likely to want like video conferencing, online scheduling and soon the Wiley planner, come with extra charges. On top of the base price, there are also fees for collecting payments and submitting claims. I'd be much happier with this package if those add-ons were included for $50 because promoting useful features that aren't actually part of what you're already paying for feels like constant nickel-and-diming.

Pros

Everything I need to set up my practice and handle billing is built into it. The tutorials are plentiful and genuinely helpful and the platform provides clear information throughout. It also comes with strong features, lots of templates and plenty of extra resources that have been useful.

Cons

Getting to the exact screen I needed was frustrating at first. Since I was new, I had a tough time locating certain things and figuring out where everything was. A lot of that probably came down to user error while I was learning and trying to get everything configured and I'm not the most naturally tech-savvy person. The learning curve is definitely steep but it's still an excellent program with all the pieces I need to make it work.