SimplePractice Reviews

Pros

Getting started with the software was simple and there's a solid range of tutorial and educational videos to learn from. Whenever I've contacted support, the response has been quick and the team has always been friendly and helpful.

Cons

There isn't much to complain about. My only real issue is that I wish the pricing plans offered better package options instead of relying so much on add-ons because the cost can add up pretty quickly.

Pros

Using it feels simple and adding its features to my website was simple to do.

Cons

it can be a little difficult to locate certain features.

Pros

It has a clean, welcoming feel that makes a good first impression. The scheduling tools, several of the tabs and especially the positive feedback others have about my site are all things I really value.

Cons

At the same time, I'm still learning my way around and having trouble figuring out how to do some basic tasks. The prompts could be much clearer. For example, I've been trying to understand how to send intake forms to a client and whether they can send them back through the system. I assume they can but I haven't been able to find simple, step-by-step wording that shows me how. When I ask questions, I usually get FAQ responses tied to preset topics which hasn't been very helpful. It's also a lot harder on the mobile app to locate the pages I need.

Pros

Compared with a similar product I used before, this one costs me quite a bit less. It's user-friendly overall and whenever I've had a question, the customer support team has replied quickly.

Cons

It does have a few limitations. For instance, clients can't upload documents to the portal very easily and setting up documentation templates is pretty tedious.

Pros

Having overnight billing with auto-pay has been a big plus and the fully digital intake and consent forms make the whole process much more convenient.

Cons

Creating insurance claims has given me some trouble and the pricing feels a little high when a lot of the same functions can be handled through GSuite for about $6 a month for HIPAA-compliant documentation and intake forms, plus Square Appointments which is free if you already use Square to collect payments.

Pros

navigating it feels very simple and it takes a lot of the extra mental work off my plate with features like billing, templates, automated emails and more.

Cons

I care a lot about design so I'd really like to see more options that make the platform feel more visually appealing.

Pros

Getting around the interface feels very simple. The initial setup does take a bit of time but the real value of the software is in how simple it is to use once everything is in place. I use or have used, all of the available functions and the paperless intake option is especially useful.

Cons

It doesn't let you set up an office where counselors share the same space while still operating as separate solo practices. If there were a way to manage two or more independent individuals under one SimplePractice account without making them a group practice, this software would be perfect.

Pros

Scheduling appointments and setting up automatic reminders for clients is very simple. It also supports auto-pay by credit card which is really convenient. Managing progress notes, diagnoses and treatment plans is simple and creating form templates with e-signature options for client paperwork works really well.

Cons

It could use stronger functionality for family therapy, better support for minors with multiple consenting adults and a more effective interface for organizing and viewing uploaded documents.

Pros

It has been really helpful for handling the administrative side of my clinical practice. I'm especially excited about how much time and money it looks like it will save me as I keep growing my practice.

Cons

I'm still in the process of learning my way around the different parts of the site and at times it can feel a bit complicated.

Pros

Whenever I have questions about the program, the support team is there and quick to help. Having that kind of support in place makes me feel much more confident and comfortable managing my practice.

Cons

The client profiles feel a bit less user-friendly than what I'm used to from another EHR system, Therabill.

Pros

I found it simple to implement and I really appreciated how much I could tailor it to fit my practice. I've only added two clients at this point and haven't tried the billing features yet but I'm excited to use them later today. The online training videos have also been really helpful.

Cons

I can't think of anything negative to mention.

Pros

Using the app feels very simple and being able to have clients electronically sign intake documents is really convenient.

Cons

locating saved documents when I needed to edit them was hard and tracking payments from outside sources was a bit confusing at first.

Pros

Compared with the software I used before, this one feels much more user-friendly. It was easier to learn, simpler to customize on my own and it has handled everything I need for my practice in one convenient place.

Cons

At this point, I really don't have any complaints about the software itself. Learning any new system comes with a few growing pains, especially when setting everything up and customizing it properly but overall I've been very happy with the subscription.

Pros

Right from login, the software has a polished look and a pleasant overall layout. Most of it feels user-friendly to use as well.

Cons

there's a bit of a learning curve and it isn't always simple to track down a specific answer to a question. In those cases, you have to email support and wait for a response.

Pros

This tool has a polished look and seems pretty comprehensive overall. It would probably be an excellent fit for users who already know their way around insurance and claims.

Cons

Getting started as a beginner hasn't been very user-friendly and I haven't been able to reach live support to get my questions answered.

Pros

Its pretty simple to get the hang of and whenever I'm unsure about something, the tutorial videos have been really useful.

Cons

This doesn't really feel like a SimplePractice problem as much as a learning curve on my end. It's my first time stepping into private practice after being used to agency work, where I could just call IT or a system administrator when something came up. The part I didn't enjoy was having to handle the setup myself. I'd much rather pay someone to set it up for me and then show me how it works. That said, even if that kind of option existed, I probably wouldn't be able to afford it at this stage of my career.

Pros

Scheduling clients and writing notes with this software feels very simple. The ability to customize note templates and forms is fantastic and having a downloadable app available is a big plus as well.

Cons

I do wish the basic plan came with video conferencing included. It would also be better if the basic plan allowed more customization for the messages sent to clients.

Pros

Handling accounting and billing clients is much more manageable with this, especially since I don't have to keep following up to collect payments. The customer support team has also been very responsive and genuinely helpful whenever I've needed assistance.

Cons

It does take a while to learn at first but that's really not a flaw with the software itself. There are simply a lot of features and options to get familiar with.

Pros

So userfriendly and it comes packed with a lot of useful features. I also really appreciate the videos and seminars that help you get comfortable with how everything works.

Cons

I did run into a few challenges when trying to edit or remove some of the default patient portal features.

Pros

Right away, the software feels very user-friendly and it really seems like they've thought through just about everything you might need in an EMR.

Cons

The one thing I'd change is making it simpler to speak directly with someone when a question comes up.